Vinod Gopalakrishnan

JOB PROFILE :

• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Ensure consistency in data-driven decision making and strategy formulation within CRM department.
• Fostered 20% increase in Customer Loyalty by implementing interaction improvements.
• Root out inefficiencies, incorrect procedures, and detrimental practices to turn around falling customer base at all locations.
• Monitor relationships with existing customers and provide effective sales funnel.

JOB PROFILE :

• Enforced quality assurance protocols to deliver ideal customer experiences.
• Assessed customer satisfaction through direct observations, surveys and employee interviews.
• Analyzed reports detailing service metrics and redesigned practices to eliminate service bottlenecks and eliminate several common customer concerns.
• To develop, manage, and review annual CRM budgets and to make forecast that is being presented to Management.

JOB PROFILE :

• Worked with wide range of clients to assess areas for improvement in Customer Service.
• To develop strategy and designing the business plan with the Executive Director & Chairman of the Company with different elements to achieve profitability
• To bridge gap between operation and business partners, ensuring optimum and complete flow of information up and down chain of command.
• Exceeded goals through effective task prioritization and great work ethic

JOB PROFILE :

• Looked at customer Service protocols for many different type of issues and identified numerous areas of improvement.
• Responsible for manpower distribution across all functions
• Responsible for managing and servicing clients and partners for business processes

JOB PROFILE :

• Handling client requirement pertaining to installment schedule, loans, transfers etc
• Maintaining status of payments received and receivable against all installments
• Responsible for managing and servicing clients and partners for business

JOB PROFILE :

• Management of Receivables which includes status checks, MIS etc
• Sending installment call letters and subsequently other notices in case of non-payment.
• Responsible for managing and servicing clients and partners for our business processes
• To act as liaison between operations, marketing and/or clients for various processes.

JOB PROFILE :

• To re-enforce and maintain good relations with existing clients in order to solicit new business
• Coordinating with banks loan on behalf of clients
• Clients Relationship Exercise - sending greetings, gifts on special occasions.

JOB PROFILE (Off-Role Employee) :

• Coordinating with sales team & providing interactive information to their clients
• Coordinating with managers to handle different queries to ensure customer satisfaction and retention.