Vinod J

• Led a team of 20 sales professionals to exceed sales targets by 10% for the second consecutive year, achieving INR 40Cr. in annual revenue.
• Implemented an innovative customer retention program that improved the Customer Service Index (CSI) score by 20 percentage points.
• Established effective yearly forecasts that aligned with company objectives and market trends, contributing to a 10% year-over-year growth.
• Directed collaborative efforts between sales and marketing departments, resulting in a 25% increase in lead conversion rate.
• Engaged actively in community events, enhancing brand image and customer loyalty, reflected in a 40% increase in repeat business.
• Cultivated a positive sales culture that increased employee satisfaction scores by 30%, reducing staff turnover by half.
• Developed strong organizational and communication skills through coursework and volunteer activities.
• Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
• Developed strong communication and organizational skills through working on group projects.
• Resolved problems, improved operations and provided exceptional service.
• Obtain Sales forecast by Co-ordinating with Sales team & Customers.
• Prepare RM (Raw Material) forecast & issue PO to HQ (in Germany).
• Co-ordinate with CHA & CFF agent for RM import.
• Continuous follow-up with production team for on-time delivery.
• Ensure timely execution of transfer invoice from SEZ to DTA.
• Handling day to day SEZ online activities like BOE filing, Customs duty payment process, coordination with CHA to obtain Out of Charge, etc.
• Follow-up payments with Customers as per payment terms.
• On-Site support in case of any complaints from Customer.
• Assist subordinates on daily operations.
• Identifying new Vendors.
• Identifying new Customers.
• Establish a plan to identify, develop, direct, encourage and motivate subordinates to achieve the company’s vision.
• Set, communicate and monitor department and individual performance targets.
• Monitor facility administration issues on a day-to-day basis.
• To analyze current inventories and procedures and to suggest improvements to increase efficiency of supply chain and profitability for the company.
• Ensuring high delivery performance.
• Look for opportunities to improve performance, manage time, work and relationships effectively and efficiently.
• Meeting Brand Owners to get feedback on product quality which we supplied and to have a better understanding of Brand Owners requirement thereby increasing business volume.
• Negotiate the product price with the Customers.
• Ensure timely generation of invoice, E-invoice, E-way Bill etc.

Co-ordination with warehouse & Logistics team for timely dispatches.

• Learned and adapted quickly to new technology and software applications.
• Proven ability to develop and implement creative solutions to complex problems.
• Skilled at working independently and collaboratively in a team environment.
• Acted as a team leader in group projects, delegating tasks and providing feedback.

• Applied effective time management techniques to meet tight deadlines.
• Learned and adapted quickly to new technology and software applications.
• Delivered services to customer locations within specific timeframes.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Led a team of 15 sales professionals to exceed sales targets by 10% for the third consecutive year, achieving INR 15Cr. in annual revenue.
• Establish a plan to identify, develop, direct, encourage and motivate subordinates in the department to achieve the company’s overall objectives.
• Coordinating with PAN India & Overseas buyers for new developments.
• Handling customers in India & Overseas.
• Follow-up payments with Customers as per payment terms.
• On-Site support in case of any complaints from Customer.
• Assist subordinates on daily operations.
• Identifying new Vendors.
• Identifying new Customers.
• Establish a plan to identify, develop, direct, encourage and motivate subordinates to achieve the company’s vision.
• Set, communicate and monitor department and individual performance targets.
• Cultivated interpersonal skills by building positive relationships with others.
• Provided professional services and support in a dynamic work environment.
• Paid attention to detail while completing assignments.
• Passionate about learning and committed to continual improvement.
• Assisted with day-to-day operations, working efficiently and productively with all team members.

• Conducted regular territory analyses to ensure optimal resource allocation and maximum coverage of target markets.
• Regularly exceeded monthly targets for both individual and team-wide performance benchmark's.
• Maintained up-to-date knowledge of products and services offered to customers.
• Analyzed market trends to identify new opportunities for business expansion and growth.
• Handled customer relations issues, enabling quick resolution, and client satisfaction.
• Resolved customer issues quickly to close deals and boost client satisfaction.
• Established a robust pipeline of prospects through diligent prospecting efforts, leading to consistent increases in new business opportunities.
• Assisted sales team members in developing customer relationships, and building customer loyalty.
• Coordinated with other departments to provide smooth execution of sales initiatives.
• Trained and coached sales team members on best practices for customer service and sales techniques.
• Attended industry shows, conventions, and other meetings with primary mission of expanding market opportunities.
• Communicated customer feedback and complaints to team members to promote proper resolution.
• Managed key accounts effectively, ensuring ongoing satisfaction while identifying upsell opportunities to drive additional revenue growth.
• Utilized exemplary negotiation skills to obtain manufacturing service agreements and assure quality standards.
• Developed and enforced policies and procedures for compliance with company policies.
• Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
• Facilitated regular team meetings to discuss challenges, successes and strategies.
• Developed strong client relationships for improved customer satisfaction and repeat business.

• Led a team of 15 sales professionals to exceed sales targets, achieving $5M in annual revenue.
• Handled Customer in Dubai, Bahrain, Jordan, Egypt, Africa & Hong Kong.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Conducted competitive analysis to identify market trends and capitalize on emerging opportunities for growth.
• Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
• Maximized performance by monitoring daily activities and mentoring team members.
• Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
• Achieved departmental goals by developing and executing strategic plans and performance metrics.
• Developed and maintained relationships with customers and suppliers through account development.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Evaluated employee performance and conveyed constructive feedback to improve skills.
• Cross-trained existing employees to maximize team agility and performance.
• Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
• Managed and motivated employees to be productive and engaged in work.

• Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
• Supervised day-to-day operations to meet performance, quality and service expectations.
• Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
• Established performance goals for employees and provided feedback on methods for reaching those milestones.
• Developed detailed plans based on broad guidance and direction.
• Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
• Developed strategy to increase sales and drive profits.
• Managed senior-level personnel working in marketing and sales capacities.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
• Monitored sales trends to adjust pricing strategies accordingly for optimal profitability.
• Identified and communicated customer needs to supply chain capacity and quality teams.