VINOD JAGAN
Chennai
Summary
Results-driven operations leader with a strong background at Wells Fargo, focusing on team development and performance enhancement. Successfully led a 20-member team to improve service quality and compliance through targeted training and process optimization. Skilled in driving strategic initiatives and fostering collaboration to achieve measurable results.
Overview
15
15
years of professional experience
Work History
Associate Operations Manager
Wells Fargo
Chennai
05.2018 - Current
- Directed operations of Debit Card Dispute Reconciliation team, managing 20 members for timely dispute resolution.
- Monitored suspense accounts to recover transactions and ensure compliance with 90-day entry limit.
- Analyzed key performance indicators and GL Ageing, formulating action plans that enhanced service quality.
- Implemented controls and streamlined workflows, promoting continuous improvement and adherence to compliance standards.
- Collaborated with Risk, Compliance, and Technology teams to develop scalable reconciliation strategies mitigating systemic risk.
- Conducted performance reviews and coaching sessions, fostering team development and enhancing internal mobility.
- Optimized workforce allocation through capacity planning, effectively managing fluctuating transaction volumes.
- Reported key data metrics and presented MBRs for onshore partners, improving transparency in decision-making.
Business Process Lead
TCS (Tata Consultancy Services)
Chennai
01.2011 - 05.2018
- Managed end-to-end chargeback processes with a 25-member team, ensuring REG E compliance and achieving zero defects.
- Transitioned chargeback operations to new BCP site in Pune, serving as primary client contact for communication and issue resolution.
- Conducted regular calibrations with onshore teams, training new joiners on updated chargeback procedures to enhance stability.
- Automated chargeback reporting through Excel Macros, VLOOKUP, and Pivot Tables, delivering accurate dashboards to stakeholders.
- Conducted regular audits to assess compliance with established business procedures.
Education
B.com - Commerce
Madras Christian College
Chennai05.2027
Skills
- Training and development
- Performance improvement
- Interpersonal communication
- Business strategy
- Employee engagement
- Recruitment and hiring
- Team building and collaboration
- Mentoring and coaching
- Process optimization
- Conflict resolution
Websites
Accomplishments
- Successfully managed the recruitment for new transitions, and helped build strong teams in Wells Fargo India
- Saved more than $35,000 through Visa controls by auditing the suspense GL, and later it was implemented as a process
- Created macros with the help of IT team, which has helped the team member to be productive more than 130% with more than 99% accuracy
Hobbies and Interests
- Committed to guiding and empowering team members to grow and succeed in their careers
- Love documenting wildlife and people
- Sports enthusiast
Languages
- English, Proficient
- Hindi, Proficient
- Tamil, Native
- Marathi, Proficient
Strengths
Empathetic leader dedicated to team well-being and professional growth, with a proven ability to foster a positive, inclusive, and high-performing team culture, strong interpersonal, and communication skills
Timeline
Associate Operations Manager
Wells Fargo
05.2018 - Current
Business Process Lead
TCS (Tata Consultancy Services)
01.2011 - 05.2018
B.com - Commerce
Madras Christian College
Similar Profiles
PATRICIA M. SCHERERPATRICIA M. SCHERER
Regional Bank Private Banker II at Wells Fargo Bank / Wells Fargo AdvisorsRegional Bank Private Banker II at Wells Fargo Bank / Wells Fargo Advisors
Andrew S. HollenbachAndrew S. Hollenbach
Collateral Valuation Analysis at Wells Fargo Home Mortgage and Wells Fargo Bank NACollateral Valuation Analysis at Wells Fargo Home Mortgage and Wells Fargo Bank NA
Laxmikanth ChittampallyLaxmikanth Chittampally
Senior Operational Processor at Wells Fargo India Solution PVT Ltd, Wells FargoSenior Operational Processor at Wells Fargo India Solution PVT Ltd, Wells Fargo
Mayank OberoiMayank Oberoi
Financial Accounting Associate/ Alteryx SME at Wells Fargo International Solutions Private LTD (Wells Fargo)Financial Accounting Associate/ Alteryx SME at Wells Fargo International Solutions Private LTD (Wells Fargo)
Zaheer Syed.SZaheer Syed.S
Team Manager at GSR Global ServicesTeam Manager at GSR Global Services