MS office
Resourceful Manager with 11 years experience in offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products. Successful at multitasking in managing office management, soft service, electrical and maintenance, space management, lease and renewals, projects, transportation, statuary compliance, and capital improvements to property tours and administrative leadership.
· Evaluated facility operations and personnel for safety and health
regulations compliance.
· Led facility management staff and consultants in producing
business plan that focused on all aspects of facility operations,
including setting priorities and job assignments.
· Managed CRM database, including troubleshooting, maintenance,
updates and report generation.
· Established efficient workflow processes, monitored daily
productivity and implemented modifications to improve overall
effectiveness of personnel and activities.
· Implemented and maintained property & facility asset
management program including preventative maintenance, program required to develop and maintained appropriate SLA's and uptime metrics.
· Ensured that facility management staff consistently provides
positive and prompt response to requests from employees and works with landlords to ensure they deliver services for their responsible areas.
· Ensured facility management staff implements ongoing contract
review programs to constantly assess employee needs and
assures problems are resolved promptly and to corporate
standards and service level agreements.
· Implemented continuous improvement process and optimized
cost savings initiatives and quality improvement in areas of
responsibility.
· Implemented best practice processes that created maximum
efficiencies in the operation of facilities.
· Ensured to coordinate with Site Manager and work on cost
savings as per the approved CAPEX and OPEX budgets.
· Developed office policies and procedures, and ensured for
implementation appropriately.
· Cross team and cross-region projects inside People Department.
· Financial audit support.
· CSR support (create and support initiatives aligned with global
strategy.
· Regular facilities feedback with the Vendor as and when about the
issues faced in Empower.
· Co-ordinated with vendor to obtain medical certificate for the all
staff present to certify they are physically fit.
· Provided guidance & recommendations on building out
operations, amenities, programs, and perks in India, China,
Singapore & Taiwan.
· Managed coworking team responsible for managing facilities
operations.
· Maintained the ordering and support of office operation
components.
· Assisted with research projects, and a variety of other
administrative and special projects around the office as assigned.
· Partnered closely with internal stakeholders and the executive
leadership team on managing the day-to-day operations of our
portfolio in the region, providing a high level of customer service
to our colleagues
· Led site opening, expansion, renovation, and closure projects in
the region, coordinated with internal stakeholders, contractors,
and site leadership to ensure projects are successfully delivered.
· Established global/regional service request tools to streamline
support processes and monitored SLAs to achieve established
service objectives.
· Developed and implemented innovative programs, processes, and
procedures that reduced overall operational costs with improved
service.
· Enhanced space planning processes to better aligned our real
estate footprints with the demand in each locations.
· Partnered with cross-functional teams to refine the long-term
location strategy model and led the execution plans.
· Mitigated risk and oversaw the health & safety of offices by
ensuring facility complies with relevant laws, regulations, and
safety standards.
· Assisted in the induction and training of new members of the
team.
· Ensured Security team to send and receive materials with relevant
documents.
· Participated & Co-ordinated for the Evacuation Drill for all sites.
· Modernized over [10 ] facilities by implementing national facility
enhancement programs
· Masterminded updates to workflows and revitalized teams to
meet changing business needs and boost team member
performance.
· Led efforts to develop and organize preventative maintenance and
safety inspection programs for all facilities and equipment.
· Led initiatives to explore new ways of managing facilities that
reduced costs and improved operational efficiency, productivity
and safety.
· Demonstrated awareness program, and appreciated individual's
uniqueness and diversity. Provided friendly, inclusive, service-
oriented environment for all team members and IFM service
provider staff. Maintained positive relationship with team
members and colleagues. Demonstrated commitment to people
development and leadership.
· Established and monitored preventative maintenance processes
and programs and facility inspection processes for on-going
review of maintenance work performed by IFM service provider
· Managed IFM department's work plans/ activity schedules for
facilities management, through Computer Maintenance
Management System (CMMS). Developed and modified
preventative maintenance program, including updating
preventative maintenance routines based on manufacturer's
maintenance schedules using facility asset inventory and bar-
coding applications to integrate with CMMS system.
· Led and directed IFM service provider management resources
and support personnel for assigned zones. Evaluated, trained,
disciplines and recommends dismissal of IFM service provider
staff as required. Reviewed daily work orders via Computer
Maintenance Management System (CMMS) program and plans,
schedules and assigns operational priorities/needs, on periodic
basis. Participated in development and implementation of
training for IFM service provider staff to develop new technical
skills necessary to maintain and operate Ivanti facilities, in most
efficient manner.
· Partnered closely with internal stakeholders and the executive
leadership team on managing the day-to-day operations of our
portfolio in the region, providing a high level of customer service
to our colleagues
· Led site opening, expansion, renovation, and closure projects in
the region, coordinated with internal stakeholders, contractors,
and site leadership to ensure projects are successfully delivered.
· Established global/regional service request tools to streamline
support processes and monitored SLAs to achieve established
service objectives.
· Developed and implemented innovative programs, processes, and
procedures that reduced overall operational costs with improved
service.
· Enhanced space planning processes to better aligned our real
estate footprints with the demand in each locations.
· Partnered with cross-functional teams to refine the long-term
location strategy model and led the execution plans.
· Mitigated risk and oversaw the health & safety of offices by
ensuring facility complies with relevant laws, regulations, and
safety standards.
· Responsible for day-to-day management of the site.
· Managed coworking team responsible for managing facilities
operations.
· Cross team and cross-region projects inside People Department.
· Financial audit support.
· CSR support (create and support initiatives aligned with global
strategy.
· Daily Site walk and identified EHS related issues in the at the
facility.
· Timely follow up for renewals or amendments of the legal
consents and approvals.
· Worked with legal department for updating legal register.
· Evaluated facility operations and personnel for safety and health
regulations compliance.
· Led facility management staff and consultants in producing
business plan that focused on all aspects of facility operations,
including setting priorities and job assignments.
· Managed CRM database, including troubleshooting, maintenance,
updates and report generation.
· Established efficient workflow processes, monitored daily
productivity and implemented modifications to improve overall
effectiveness of personnel and activities.
· Implemented and maintained property & facility asset
management program including preventative maintenance,
program required to develop and maintained appropriate SLA's
and uptime metrics.
· Ensured that facility management staff consistently provides
positive and prompt response to requests from employees and
works with landlords to ensure they deliver services for their
responsible areas.
· Ensured facility management staff implements ongoing contract
review programs to constantly assess employee needs and
assures problems are resolved promptly and to corporate
standards and service level agreements.
· Implemented continuous improvement process and optimized
cost savings initiatives and quality improvement in areas of
responsibility.
· Implemented best practice processes that created maximum
efficiencies in the operation of facilities.
· Ensured to coordinate with Site Manager and work on cost
savings as per the approved CAPEX and OPEX budgets.
· Developed office policies and procedures, and ensured for
implementation appropriately.
· Cross team and cross-region projects inside People Department.
· Financial audit support.
· CSR support (create and support initiatives aligned with global
strategy.
· Regular facilities feedback with the Vendor as and when about the
issues faced in Empower.
· Coordinated with vendor to obtain medical certificate for the all
staff present to certify they are physically fit.
· Managed coworking team responsible for managing facilities
operations.
· Maintained the ordering and support of office operation
components.
· Assisted with research projects, and a variety of other
administrative and special projects around the office as assigned.
· Partnered closely with internal stakeholders and the executive
leadership team on managing the day-to-day operations of our
portfolio in the region, providing a high level of customer service
to our colleagues
· Led site opening, expansion, renovation, and closure projects in
the region, coordinated with internal stakeholders, contractors,
and site leadership to ensure projects are successfully delivered.
· Established global/regional service request tools to streamline
support processes and monitored SLAs to achieve established
service objectives.
· Developed and implemented innovative programs, processes, and
procedures that reduced overall operational costs with improved
service.
· Enhanced space planning processes to better aligned our real
estate footprints with the demand in each locations.
· Partnered with cross-functional teams to refine the long-term
location strategy model and led the execution plans.
· Mitigated risk and oversaw the health & safety of offices by
ensuring facility complies with relevant laws, regulations, and
safety standards.
· Assisted in the induction and training of new members of the
team.
· Ensured Security team to send and receive materials with relevant
documents.
· Participated & Coordinated for the Evacuation Drill for all sites.
· Utilized data to develop trends and insights to drive continuously
improvement in site operations.
· Performed site surveys of existing facilities and equipment's to
capture and report current condition, and develop repair and
maintenance scopes of work.
· Responsible for overall team management, staff development and
planning. Execute staff succession and growth plans.
· Developed, cultivated key relationships with Landlords, Property
Management companies and third-party service providers and
vendors.
· Complete responsibility to manage repair and maintenance work
related to building components, MEP, finishes, equipment,
signage, and site components.
· Worked directly with senior management on regular basis.
· Provided status updates and ensured quality results are delivered
and quick response times.
· Responsible for day-to-day management of the site.
· Ensured that all services are effectively delivered and facility
needs are met including general and critical maintenance,
workplace services and space planning.
· Planning and delivery of all facility related and administrative
support services and activities at the site on a day-to-day basis.
· Ensured that FM staff provides timely reports to the management
and adhere to agreed SLA & KPI.
· Responsible for review of floor/campus for any damage and
timely fix it adroitly.
· Weekly walkthrough to assess if the condition of the campus/floor
is maintained rightfully.
· Controlled and managed the company assets.
· Partnered closely with internal stakeholders and the executive
leadership team on managing the day-to-day operations of our
portfolio in the region, providing a high level of customer service
to our colleagues
· Led site opening, expansion, renovation, and closure projects in
the region, coordinated with internal stakeholders, contractors,
and site leadership to ensure projects are successfully delivered.
· Established global/regional service request tools to streamline
support processes and monitored SLAs to achieve established
service objectives.
· Developed and implemented innovative programs, processes, and
procedures that reduced overall operational costs with improved
service.
· Enhanced space planning processes to better aligned our real
estate footprints with the demand in each locations.
· Partnered with cross-functional teams to refine the long-term
location strategy model and led the execution plans.
· Mitigated risk and oversaw the health & safety of offices by
ensuring facility complies with relevant laws, regulations, and
safety standards.
· Developed office policies and procedures, and ensured for
implementation appropriately.
· Cross team and cross-region projects inside People Department.
· Financial audit support.
· CSR support (create and support initiatives aligned with global
strategy.
· Ensured compliance with safety and sanitation standards are
adhered.
· Recommended and implemented methods to increase the quality
of services.
· Notified staff of upcoming events and ensure proper preparation
and staffing for each event.
· Ensured security team to grant access to authorized individual to
the premises with upmost professional and politely or escorted
inside the building.
· Regular testing of fire alarms and other security equipment.
· Monitoring and responding immediately to alarm system
activations to check designated areas of concern.
· Created and implemented operational policies, processes and
procedures to keep facilities running smoothly.
· Oversaw building automation system and monitored HVAC,
security and audio-visual systems, maintaining functionality of
equipment.
· Held classes to teach staff facility procedures.
· Responsible for Real estate management - liaison with the
landlord and associated services (housekeeping, security,
internet, Aircon etc.
· Office management support of administrative duties in the
premises and ensured that premises are operating smoothly (food
arrangements, employee attendance, parking lot, logistic
support.
· Events & offsite organization and support (Summer & Winter
outing, Product & Engineering offsites, Office Happy hours, team
meetings).
· Equipment logistics (laptops & other equipment shipment).
· Managed office supplies inventory and placed orders as
necessary.
· Support for remote workers (ad-hoc requests via shared email).
· Merchandise for different events.
· Vendor management - contract & invoice processing.
· Travel support (visa, forexcards).
· Developed office policies and procedures, and ensured for
implementation appropriately.
· Cross team and cross-region projects inside People Department.
· Financial audit support.
· CSR support (create and support initiatives aligned with global
strategy.
· Maintained discipline and quality of work by all staff.
· Responsible for review of floor/campus for any damage and
timely fix it adroitly.
· Weekly walkthrough to assess if the condition of the campus/floor
is maintained rightfully.
· Identify any discrepancies in the campus/floor infrastructure and
fix it with appropriate standards.
· Responsible for Infrastructure impeccable at all times -
maintenance and supervision.
· Novelty in client visits and work with experience teams for
execution.
· Maintained up to date deck of facilities in right formats and tools.
· Managed coworking team responsible for managing facilities
operations.
· Maintained the ordering and support of office operation
components.
· Assisted with research projects, and a variety of other
administrative and special projects around the office as assigned.
· Managed logistics & booking for certain amenities onsite.
· Managed events with focus on food & beverage.
· Supported other workplace experience programs & events as
required.
· Liaise & managed with transportation vendor to provide seamless
transportation experience.
· Managed vendor sourcing, vendor contracts, & vendor activity to
include, but not limited to security, facility management, Food &
beverage, landlord relations.
· Controlled and managed the company assets
· Provided insight to US team members on Indian culture & helped
align our strategy to the global level.
· Ensured compliance with safety and sanitation standards are
adhered.
· Recommended and implemented methods to increase the quality
of services.
· Notified staff of upcoming events and ensure proper preparation
and staffing for each event.
· Ensured security team to grant access to authorized individual to
the premises with upmost professional and politely or escorted
inside the building.
· Supported and comply with the company Health and Safety, and
Security policies.
· Assisted in the induction and training of new members of the
team.
· Ensured Security team to send and receive materials with relevant
documents.
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