Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
Generic

Vinod Kumar

Jaipur

Summary

Versatile and innovative management professional skilled at seeing "big picture" while still also focusing on details. Expertise in business development and streamlining processes and systems.

Overview

15
15
years of professional experience
8
8
years of post-secondary education

Work History

Operation Manager

Clarks Hotel And Resorts
Dudhva, Uttar Pradesh
2022.05 - Current

Operation Manager

IntelliStay Hotels
Jamudi (Abu Road)
12.2021 - 04.2022
  • Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
  • Prepared annual budgets with controls to prevent overages.
  • Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance.
  • Evaluated suppliers to maintain cost controls and improve operations.

Operation Manager

Amar Bagh Resort
Pushkar
07.2020 - 01.2021
  • Observing day to day hotel operations
  • Assigning duties to HOD’s and observing their Performances
  • Providing training to HOD’s
  • Acting as the hotels public relations director and promote the property within the hotel industry, local community and trade associations
  • Monitor the Guest feedback on Trip advisor, OTA's etc
  • Conducting the morning HOD meetings
  • Ensure full compliance to Hotel operating controls, SOP’s, policies, procedures and service standards
  • Build owner loyalty through proactive communication, setting and managing expectations and delivering solid business results
  • Perform daily, weekly and monthly property inspections
  • Ensure property, grounds, physical plant and work areas maintained to standard
  • Builds strong working relationships and communications with hotel staff, HOD's and other departments to ensure maximum operating effectiveness and fulfilment of special event need
  • Monitor maintenance progress and FF&E (Furniture, Furnishings, and Equipment) conditions and provide status report to Owner
  • Perform sudden audits on rooms and other operating areas
  • Provide effective leadership to hotel team members
  • Ensure hotel staff is provided with uniforms and name tags, and upholds property grooming standards
  • Ensure effective, timely and accurate communications flow with regards to hotel policies and procedures
  • Available 24/7 in case to respond to any guest or employee emergencies.

Accomodation Manager

Regenta Pushkar Fort
Pushkar
06.2018 - 12.2020
  • Planning Work Schedule and Staff Rotas (Front Office and House Keeping)
  • Facilitating Training and development Sessions
  • Overseeing performance management and employee welfare initiatives
  • Ensuring that high standards of cleanliness and hygiene are maintained whilst making sure that all operations comply with health and safety regulations
  • Responsible for scheduling periodic maintenance, repairs and renovation work
  • Promptly responding to general inquiries from guests, staff, and upper management
  • Guaranteed positive customer experiences and resolved all customer complaints in a timely manner
  • Reporting to General Manager and Sending Scheduled reports to GM and Corporate office on daily basis

Regional Manager Sales and Marketing

Myo Grand
Ranthambhore
07.2017 - 04.2018
  • Responsible for planning and development the marketing plan and promotional strategies to increase the sales and revenue
  • Ensure implementation of the action plan to achieve the objectives of the revenue generation
  • Ensure extend a professional support service to the General Manager to achieve the maximum revenue
  • Identify the right methods to increase business volume
  • Implement special programs for increase average room rate , overall occupancy, business volume during off-peak periods, local Food & Beverage and Banquet Sales
  • Review all the internal promotion and ensure these are as per the brand standardsInteracts and communicate with Government Tourist offices, local Hotel Associations, Convention Bureaus, Travel Agents, Tour Operators, competitors and other members of the local community
  • Interact with corporate offices and travels agents in Rajasthan and other areas in order to get business for Hotels in Ranthambhore, Delhi and Mumbai

Resident Manager

WH Ranthambhore Forest Resort
Ranthambhore
06.2011 - 12.2016
  • Additional responsibilities of sales and reservations)
  • Fully responsible for all aspects of all departments
  • Support and work with all Head of Departments in all aspects of running the Resort
  • Ensure the premises are in operative condition as per category of resort to serve the guests
  • Conduct regular operations team meeting with all the HOD daily / weekly to discuss routine operational matters, sales targets, feedbacks and action taken for service recovery, and also any staff issues
  • Minutes of the meeting to be sent to GM
  • Ensure SOP implementation in all departments and check the same during routine operational checks
  • Monitor the purchase / indent / requisitions of each department, the accounts receivable (collection from debtors) and the accounts payable (payable to the vendors / suppliers etc)
  • Randomly inspecting the stores (F & B / Kitchen) to check the stock in hand (quality, par stock levels, expiry etc) with the Restaurant Manager & Chef
  • Dealing with Suppliers / Vendors for quality products involving Purchase Manager and providing performance assessment of vendors every quarter to HO Purchase
  • Inspecting all departments for SOP implementation
  • Inspecting all department with their respective Manager's for cleanliness, ambience, service readiness, staff grooming & hospitality culture
  • Monitor the co-ordination between all departments for smooth & efficient operations
  • Assessing and reviewing customer satisfaction and service recovery process
  • Meet all dept
  • Heads to review & train the staff to upkeep the human capital
  • Identifying staff learning needs and assisting with development
  • Providing timely and constructive feedback to all direct reports as and when required either formally or informally
  • Conduct weekly / Daily meeting with marketing people for enquiry & follow up & conversion to grow up the business
  • Monitor and maintain operation & overhead cost in order to maintain maximum revenue to the organization
  • Be available on call 24 hours a day to resolve any urgent problems on emergencies
  • Responsible for the overall management of the operation of the Resort
  • Any other duties assigned.

Assistant Resort Manager

Pushkar Resorts, Sewara Hospitality
09.2010 - 05.2011
  • Develop and maintain relationships with key clients in order to produce group business
  • Negotiate room rates, meeting room rental, function space, and hotel services within approved booking guidelines
  • Confirm in writing to the client all requirements via sales contract
  • Respond quickly to guest requests in a friendly manner
  • Follow up to ensure guest satisfaction
  • Provided information of hotel services to potential and existing customers
  • Managed customer inquiries and addressed problems
  • Maintain existing clients
  • Maintain performance in line with the given targets.

Front Office Manager

Pushkar Resorts, Sewara Hospitality
12.2009 - 07.2010
  • Major Accountabilities
  • Responsible for Counseling, Handling customer queries, Generating data base of guests for future business
  • Worked closely with clients to offer helpful services and advice
  • Business and Product development according to Market scenario
  • Using new Strategies & Planning in Advertising and Brand promotion
  • Conduct Training for new FO team and prepare/amend SOP for front office
  • Established positive flow of communication with other team members
  • Conduct Training for the team of Executives
  • Planning, implementing & generating lead through marketing activities
  • Looking after business promotion and development at Resort
  • Monitoring local sales generated from Resort and planning strategies to promote local sales
  • Business Development and Promotion for our Hotel and Resort, with all travel agents and corporate in Jaipur, Jodhpur, Udaipur
  • Generating reports for daily, weekly and monthly for the resort
  • Handling executives for generating positive feedback and ensuring quality services of guests at Resort
  • Reporting to our GM, on daily basis on feed back with guests on services and any improvements suggested by guests.

Front Office Manager

Merwara Estate
Ajmer
07.2009 - 11.2009
  • Responsible for Counseling, Handling customer queries, Generating data base of guests from various resources for future business
  • Monitoring local sales generated from Resort and planning strategies to promote local sales
  • Business Development and Promotion for our Hotel with all travel agents and corporate in Jaipur, Jodhpur, Udaipur
  • Generating reports for daily, weekly and monthly for the resort
  • Handling executives for generating positive feedback and ensuring quality services of guests at Hotel
  • Reporting to our GM, on daily basis on feed back with guests on services and any improvements suggested by guests.

Asst. FO Manager

Sunrise Naturopathy & Health Resort
Jaipur
06.2007 - 07.2009
  • Monitoring local sales generated from Resort and planning strategies to promote local sales
  • Generating reports for daily, weekly and monthly for the resort
  • Handling executives for generating positive feedback and ensuring quality services of guests at Resort
  • Reporting to our GM, on daily basis on feed back with guests on services and any improvements suggested by guests.

Front Office Assistant

Sunrise Naturopathy & Health Resort
01.2006 - 05.2007
  • Handling Front Office operations like, check ins, check outs, etc
  • Making bills of guests and posting in software on daily basis
  • Coordinating with other departments for smooth operations and quality service of guests
  • Making night audit and other daily reports

Industrial Trainee

Hotel Empire Regency
Jaipur
01.2005 - 12.2005
  • Completed 6 Month's Industrial Training and 6 months Job Training in all Departments.

Education

Diploma in Hotel Management - Front Office Operations

Food Craft Institute
Ajmer
07.2001 - 12.2002

Bachelor of Science - Maths

Uday Pratap College
Varanasi (UP)
07.1996 - 06.1999

Intermediate - Maths

Queens College
Varanasi
07.1994 - 06.1996

High School - Science

Queens College
Varanasi
07.1992 - 06.1994

Skills

Operational excellence

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Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Operation Manager

Clarks Hotel And Resorts
2022.05 - Current

Operation Manager

IntelliStay Hotels
12.2021 - 04.2022

Operation Manager

Amar Bagh Resort
07.2020 - 01.2021

Accomodation Manager

Regenta Pushkar Fort
06.2018 - 12.2020

Regional Manager Sales and Marketing

Myo Grand
07.2017 - 04.2018

Resident Manager

WH Ranthambhore Forest Resort
06.2011 - 12.2016

Assistant Resort Manager

Pushkar Resorts, Sewara Hospitality
09.2010 - 05.2011

Front Office Manager

Pushkar Resorts, Sewara Hospitality
12.2009 - 07.2010

Front Office Manager

Merwara Estate
07.2009 - 11.2009

Asst. FO Manager

Sunrise Naturopathy & Health Resort
06.2007 - 07.2009

Front Office Assistant

Sunrise Naturopathy & Health Resort
01.2006 - 05.2007

Industrial Trainee

Hotel Empire Regency
01.2005 - 12.2005

Diploma in Hotel Management - Front Office Operations

Food Craft Institute
07.2001 - 12.2002

Bachelor of Science - Maths

Uday Pratap College
07.1996 - 06.1999

Intermediate - Maths

Queens College
07.1994 - 06.1996

High School - Science

Queens College
07.1992 - 06.1994

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Vinod Kumar