Summary
Overview
Work History
Education
Skills
Timeline
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NIKHIL KUMAR

Sales Executive
PUNE

Summary

Logical business development skills bringing 8 years of experience consistently enhancing customer satisfaction. Poised when communicating with customers and vendors, analyzing and resolving complex issues and documenting accurate notes of account interactions. Versatile professional comfortable working in high-volume, high-stress environment.

Overview

8
8
years of professional experience
3
3
years of post-secondary education

Work History

Customer Service Executive

Capita
Pune
12.2021 - 10.2022
  • Employed comprehensive benchmarks to establish and monitor customer service standards.
  • Escalated critical customer issues to supervisor to avoid lost revenue and canceled policies.
  • Described product and service details to customers to provide information on benefits and advantages.
  • Persuaded customers to sign up for customer loyalty program to generate additional company revenue.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Updated account information to maintain customer records.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Recommended products to customers, thoroughly explaining details.

Customer Service Representative

Concentrix
Pune
12.2020 - 11.2021
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
  • Responded to customer requests for products, services and company information.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Handled over Number calls per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling services.
  • Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas.

Travel Sales Consultant

Fareportal
Pune
03.2018 - 06.2019
  • Consistently fostered business growth by delivering first-rate travel advising and itineraries to develop valuable client relationships.
  • Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
  • Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
  • Conducted research, gathered information from multiple sources and presented results.
  • Exceeded goals through effective task prioritization and great work ethic.
  • Developed team communications and information for meetings.

Real Estate Sales Associate

GDS Group
Pune
07.2016 - 02.2018
  • Generated leads for sales and rental properties through cold calls and referrals.
  • Followed up with prospective buyers regarding incentives from builder and new developments in surrounding area.
  • Sold high volume of properties in short timeframes to exceed quotas and maximize business revenue.
  • Created and implemented marketing plans to drive sales and coached staff on new strategies for maximum results.
  • Greeted and registered new clients to engage each in process and cultivate long-lasting relationships.

Processing Assistant

Emirates Islamic Bank
Dubai
06.2013 - 01.2016
  • Worked with Loan Officer to create application profile in system and review key information at various stages within process.
  • Maintained compliance with privacy and security requirements, as well as federal statutes covering Type loans.
  • Evaluated approvals against established bank and government lending standards.
  • Upheld complete confidentiality of all submitted information according to release guidelines.
  • Handled any conditions sent from underwriting departments.
  • Identified and resolved process issues to drive optimal workflow and business growth.
  • Collaborated with team to define business requirements for organizational processes, achieve productivity standards and adhere to accuracy standards.
  • Assessed products or services to evaluate conformance with quality standards.
  • Developed standard operating procedures and document workflows to drive current and future processes.

Customer Service Agent

Deem Finance LLC
Dubai
01.2012 - 04.2013
  • Communicated with clients regarding account services, statements, and balances.
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
  • Responded to customer calls and emails to answer questions about products and services.
  • Recommended products to customers and suggested other options if preferred product was unavailable.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Applied strong communication and negotiation skills regarding refunds and merchandise exchanges.

Education

Bachelors In Hospitality And Hotel Administration - Hospitality Administration And Management

Ihm Ahmedabad
Ahmedabad
03.2006 - 05.2009

Skills

Marketing

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Timeline

Customer Service Executive

Capita
12.2021 - 10.2022

Customer Service Representative

Concentrix
12.2020 - 11.2021

Travel Sales Consultant

Fareportal
03.2018 - 06.2019

Real Estate Sales Associate

GDS Group
07.2016 - 02.2018

Processing Assistant

Emirates Islamic Bank
06.2013 - 01.2016

Customer Service Agent

Deem Finance LLC
01.2012 - 04.2013

Bachelors In Hospitality And Hotel Administration - Hospitality Administration And Management

Ihm Ahmedabad
03.2006 - 05.2009

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NIKHIL KUMARSales Executive