Vinod Kumar
Gurugram
Summary
Resourceful IT Technician offering 3.8 years of experience providing expert-level support to users within various demographics. Polished in customizing desktop applications, installing computer applications and peripherals and recording technical issues. Familiar with Windows, Linux and Mac OS environments.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Senior IT Admin
Rutrust AgriGate Private Ltd
Gurugram
07.2023 - Current
- Provided technical support to end-users on a variety of computer software and hardware issues.
- Installed, configured, tested, and maintained operating systems, application software, and system management tools.
- Managed AD user accounts, permissions and passwords according to company policies.
- Handling user authentication and password resets
- Installed and configured Active Directory, DNS, DHCP services on Windows Servers.
- Configured Group Policy Objects to enforce organizational policies in the domain environment.
- Manage Google Workspace portal,
- Creating, Deletion, Troubleshot, Backup the Mail-id
- Troubleshot network connectivity issues for both wired and wireless connections.
- Implemented security measures to protect organizational data from unauthorized access.
- Managed daily backup processes for all servers using enterprise-level backup and recovery software solutions.
- Configured, monitored and maintained email applications or virus protection software.
- Troubleshooted hardware and software issues reported by users or identified through monitoring tools like Solarwinds Orion.
Senior Executive
Delhivery Limited
Gurugram
12.2021 - 06.2023
- Handling IT Service desk tickets via chat or email, troubleshoot and resolve issues in a thorough, timely and professional manner
- Maintaining & troubleshooting the user laptop and desktop issues running on Windows, Linux, MAC
OS etc - Active Directory Administrator support (User/ Group/ OU creation, apply policies, & check the event viewer for some issue
- Authenticate and reset the User System password/unlock the user account.
- OS installation and interfaces for driver installation
- Solving the software related problems using remote desktop access tool
- Create profiles to help with outlook issues
- Mobile devices and related troubleshooting.
- Installation and operational support of Printers (Network, USB & Shared)
- Supporting IT Service Desk tasks like new-hire onboarding, access provisioning, termination and
offboarding, account management. - Monitoring 42Gears SureMDM Mobile management console at Pan India Level for providing & assisting issues.
- Managing the Admin account, Roles, Applications, Devices and MDM servers
- Create the Job on MDM Console as per requirement
- Responsible for tracking of device inventory in the MDM cloud environment and performing audits of the SureMDM system.
- Managing/creating policies: App protection, App configuration, Device Compliance and configuration profiles
- Install and Uninstall Required Application Remotely
- Enrolling & Troubleshooting Android & IOS device application issue
- Wipe & Retire Devices
System Engineer
Orion Edutech Private Limited
Gurugram
02.2020 - 12.2021
- Respond to and resolve user-reported IT issues through various channels such as email, phone, or in-person interactions
- Install, update, and maintain operating systems (e.g., Windows, Linux, macOS)
- Installed, configured and maintained computer hardware, software and peripherals.
- Troubleshooting common problems of computers like No display, Hanging Problem, Software etc.
- Disassembled computer systems to troubleshoot and resolve hardware issues.
- Resolved printer problems remotely or onsite as needed by users.
- Maintain an inventory of hardware and software assets, including tracking and managing hardware warranties and licenses.
- Monitored network performance and troubleshooted any issues with Help of Network Team.
Education
Bachelor of Science -
Dr. Bhim Rao Ambedkar University
Agra06.2015
InterMediate -
P K J Adarsh Inter College Patpraganj
Bareilly Uttar Pradesh06.2012
High School Diploma -
P K J Adarsh Inter College Patpraganj
Bareilly Uttar Pradesh06.2010
Skills
- Operation System - Window 10 & 11, Server 2016 & 2019 , Linux , MacOS
- Server Management - Active Directory, User Management, Group Policy, OU, DNS, DHCP, WDS, IIS
- Software Management - Google Workspace, office 365, PRTG Monitoring Tool, 42Gears MDM tool
- Ticketing System- IT Service desk, Rezo
Certification
- Certified Microsoft Azure 104 Administrator, Microsoft - 2023 Credential ID: A146AC926E47214
- Certified Microsoft Certified Solutions Associate - 2021 Credential ID: DKSJAIEJ
- Cisco Certified Network Associate - 2019
- Jetking Certified Hardware & Network Coures - 2017
Timeline
Senior IT Admin
Rutrust AgriGate Private Ltd
07.2023 - Current
Senior Executive
Delhivery Limited
12.2021 - 06.2023
System Engineer
Orion Edutech Private Limited
02.2020 - 12.2021
Bachelor of Science -
Dr. Bhim Rao Ambedkar University
InterMediate -
P K J Adarsh Inter College Patpraganj
High School Diploma -
P K J Adarsh Inter College Patpraganj
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