VINOD KUMAR
Home Appliance Technician
NEW DELHI
Summary
With over 25 years of hands-on experience in repairing and maintaining Laundry equipment and kitchen appliances,l have built strong expertise in troubleshooting,electrical and mechanical repairs,preventive maintenance,installation and delivering excellent customer service - consistently achieving a first-time fix rate of over 95%.
I am certified in Refrigeration and Air conditioning and have worked both independently and in team environments, including mentoring junior technicians,l am always ready to face challenges and naturally motivated to learn and explore new knowledge and experiences.
l am now seeking a full-time position in a reputable international organisation, where l can apply my technical skills, grow within the service field, and stay updated with modern appliance technologies and sustainable repair practices.
Overview
31
31
years of professional experience
2
2
Certifications
3
3
Languages
Work History
Lead Coordinator Service Technician
Home Appliance Solution
02.2001 - Current
- Planned and managed daily field service operations, optimizing technician schedules and service routes to timely, efficient customer visits and reduced response time.
- Diagnosed and repaired a wide range of Home appliances including Refrigerators,freezers,Washing machines, Dryers,dishwashers,Microwaves,induction cook tops and chimney hoods,achieving a consistent 95%+ first-time fix rate and minimizing repeat visits.
- Delivered exceptional customer service by simplyfying technical explanations and maintaining transparency throughout the repair process, leading to high customer satisfaction and repeat business.
- Ensured all work complied with industry safety protocols , including proper handling of Refrigerants(R-22,R-32,R-600a), and followed internal quality standards.
- Proactively managed spare parts inventory ,resulting in a 20% reduction in service delays and ensuring availablity of critical components for urgent repairs.
- Trained and guided junior technicians to improve team performance ,technical skills and follow safety and compliance rules.
Service Technician
Goyal Enterprises (Authorised Whirlpool Service Centre)
03.1999 - 01.2001
- Diagonosed and repaired a wide range of household appliances including refrigerators,washing machines, and microwave ovens, ensuring 90%+ first-time resolution and customer satsifaction.
- Handled daily service appointments in assigned areas, managing schedules efficiently to reduce delays and maximize service coverage.
- Reduced appliance breakdowns by 20% over two years through consistent preventive maintainence an quality repair practices.
- Participated in ongoing technical training programs to stay updated on the latest appliance technologies,repair techniques,and Whirlpool service protocols.
Apprentice Technician
Blue Star Limited
10.1994 - 1995
- Acquired practical experience in servicing and repairing refrigeration and air conditioning equipment,including refrigerators,deep freezers,water coolers,air conditioners,and ice machines.
- Developed technical proficiency in brazing, gas changing, refrigerant handling,cooling systems diagnostics, and electrical wiring.
- Followed workplace safety protocols and technicals standards,ensuring compliance with industry guidelines.
Education
High School Diploma -
High School Diploma From CBSE
New Delhi, India 04.2001 -
Skills
Comprehensive Expertise: Over 5 years of hands on experience with 95% first-time fix proficiency in the following areas:
Certification
National Trade Certification in Refrigeration and Air Conditioning Trade (1992-1994)
Accomplishments
l take pride in the following accomplishments during my 25+ year career as a Technician :
- Achieved a 95%+ first time fix-rate,minimizing repeat visits and increasing customer satisfaction.
- Mentored and trained junior technicians,boosting team efficiency and technical standards.
- Developed long-term customer relationships by constantly delivering reliable, high-quality service.
Additional Information
Advanced Training and Certifications
Specialized Training in Sustainable Refrigeration : Successfully participated in a cutting-edge training program on "Servicing and Retrofitting og Refrigeration Appliances using Alternative Refrigerants",conducted by the renowned consortium of Swisscontact and lT Power India Pvt.Ltd.
Professional Training and Development
Expert Training in Home Appliance Repair Techniques,Maintenance,and Customer Relationship,conducted by Whirlpool of India, a leading manufacturer of home appliances.
Timeline
High School Diploma -
High School Diploma From CBSE
04.2001 -
Lead Coordinator Service Technician
Home Appliance Solution
02.2001 - Current
Service Technician
Goyal Enterprises (Authorised Whirlpool Service Centre)
03.1999 - 01.2001
Apprentice Technician
Blue Star Limited
10.1994 - 1995
National Apprenticeship Certification In Refrigeration and Airconditioning(1994-1995)
10-1994
National Trade Certification in Refrigeration and Air Conditioning Trade (1992-1994)
09-1994