VINOD KUMAR
Mechanical Engineering
Mandi
Summary
Result-driven automobile professional with 7+ years of experience in PDI, quality inspection, and dealership operations. Expert in identifying defects, ensuring zero-error delivery, and improving workshop efficiency. Proven track record in enhancing customer satisfaction and maintaining OEM quality standards.
Overview
9
9
years of professional experience
2
2
Languages
Work History
DPM
Libra Automobiles Ltd (Tata Motors Ltd)
- Current
- Monitoring dealership performance and ensuring adherence to quality standards
- Leading PDI processes to ensure defect-free vehicle delivery
- Coordinating with workshop, parts, and service teams for smooth operations
- Improving customer satisfaction through quality assurance practices
Warranty Manager
Pasco Motors
08.2022 - 06.2024
- Processed and managed warranty claims with 100% compliance to OEM guidelines
- Performed root cause analysis on repeated failures reducing claim rejection
- Improved turnaround time of claim processing and issue resolution
- Maintained strong coordination with technical and service teams
Assistant Works Manager
Behl Motors Pvt. Ltd.
03.2017 - 03.2022
- Directed workshop operations guaranteeing quality repairs and timely delivery
- Established rigorous inspection process prior to vehicle delivery.
- Enhanced workshop efficiency while minimizing repeat complaints.
- Managed and trained team for better productivity
Education
B.Tech - Mechanical Engineering
01.2016
Diploma - Automobile Engineering
01.2013
Skills
Process evaluation
Diagnostic testing for vehicles
Claims management
Quality management
Workshop coordination
Consumer happiness tracking
Issue origin examination
project management
Process Improvement
Accomplishments
- Ensured consistent zero-defect delivery through strong PDI practices
- Reduced repeat vehicle complaints through effective quality checks
- Improved workshop productivity and turnaround time
- Maintained high customer satisfaction scores
Timeline
Warranty Manager
Pasco Motors
08.2022 - 06.2024
Assistant Works Manager
Behl Motors Pvt. Ltd.
03.2017 - 03.2022
DPM
Libra Automobiles Ltd (Tata Motors Ltd)
- Current