VINOD KUMAR D

• Handling 12 delivery center in Bangalore bangalore central and east
• Day to day operation, in scan to SAL tally end to end DC Ops
• Early morning OFD
• Productivity , RVP,EDS,intracity,express + SDD NDD
• Handling 10K shipment per day from delivery center ensuring 100% movement of shipment with productivity
• Ensuring opening of all delivery center for milk run and ensure sorting of shipments for outbond with max productivity OFD
• Utilizing minimum manpower to control cost (CPDS)
• Ensuring 5S maintained and followed in Each center
• Ensuring smooth delivery of packages to customer within promised delivery date
• Handling customer escalations dive deep and getting them resolved by going every extra mile whenever required
• Co-ordination with billing & finance team for smooth process on accounting,claims , bills
• Handling DC operations, ground team, delivery service partners, transportation partners
• Alongside monitoring the performance parameters, assessing customer feedback, evaluating areas of improvements & working out on ways to improve customer experience and delight
• Responsible to provide refresher and new program launch training to DC team and delivery partner associated with DC
• Ensure prompt responses to queries /concerns raised by the costumer service & costumers thereby clearing all escalation good control on resolving customer complaints and escalation
• Plan DC manpower, delivery manpower, delivery vehicle, other major consumable and non consumable resources requirement for peak time delivery operations management ensuring smooth flow and yield desired results
• Responsible for utilization of each resource in a frugal way and ensure cost reduction- be it about DC manpower, delivery associates, IT assets, inventory or any other resource
• Deploy measures to reduce risks for safeguarding the health & wellness of the Delivery Executives & DC management
• Overall responsibility of the smooth functioning of the end to end DC Operations.
• Organized team activities to build camaraderie and foster pleasant workplace culture.
• Reviewed completed work to verify consistency, quality, and conformance.
• Worked closely with customers to understand needs and resolve diverse issues.
• Created and managed budgets for travel, training, and team-building activities.
• Proposed or approved modifications to project plans.
• Assigned work and monitored performance of project personnel.
• Maintained records of all operational activities for future reference.
• Oversaw budgeting responsibilities, reducing costs and increasing margins.
• Resolved customer inquiries and complaints requiring management-level escalation.
• Provided guidance and support to team members to help them achieve goals.
• Coordinated with other departments to ensure smooth functioning of activities.

• Operation ( first and middle mile )
• Key Deliverables:
• Handling hub size 1 lakh SF
• Handling 100000 shipments daily first mile to last mile ensuring pick up of shipment uploaded in ecom network within TAT ensuing 100% picked shipment primary sorted and sent state wise and secondary sorted and bagged hub wise ensuring bagged shipment connected on top priority air and surface connections to dest hub and DC
• Ensuring zero Escalation
• Ensuring Zero pilferage and damage of SKU – shipment
• Ensuring shipments picked and processed within TAT
• ensured return shipments send back to shipper / vendor safely
• Handling a team of over 150 staff that includes executives and hub operatives.
• Shipment tracking and updating the hubs & delivery center on timely basis
• Ensuring all milk run is processed within TAT
• Recruiting and building the strong team by frequent coaching and training
• Negotiated contracts with vendors to secure favorable terms and pricing.
• Analyzed business performance data and forecasted business results for upper management.
• Interviewed prospective employees and provided input to HR on hiring decisions.
• Assigned work and monitored performance of project personnel.
• Implemented quality control measures to uphold company standards.
• Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
• Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
• Facilitated communication between different departments resulting in improved collaboration among teams.
• Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
• Recruited and trained new employees to meet job requirements.
• Produced thorough, accurate and timely reports of project activities.
• Provided excellent service and attention to customers when face-to-face or through phone conversations.
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.

• FashionAndYou", India's most loved fashion and lifestyle Flash Sales website! Started in the year 2010,

Designation: Hub Manager.

Handling all in-and-out operations for the e-commerce warehouse

• Receiving SKU as per PO and physically posting the receiving, ensuing GRN in-word process done.
• Ensuring 100% QC done all SKU post QC products moved bins
• Ensuring seamless movement of products from Inward till dispatch
• Ensuring order processed within TAT
• Maintained complete record of SKU
• Ensuring adherence to merchandise process time lines are follow as per TAT
• Ensuring all express orders process time lines are follow as per TAT
• Ensuring SOR/OR products are process within TAT
• Ensuring goods received through CIR and NDR are captured in system and moved to inventory as per defined time lines for minimizing order cancellations due to PNA
• Handle a team with order processing, issue of extract to the customer on products Manage and team the day today activities of co- team engaged in receiving, checking, storing, issuing and dispatch of material from the stores
• Review daily GRN is processed on daily basis and it is released within 24hours
• Ensuring all mismatch/rejection to RTV within 24 hour
• Handling weekly stock take/ audit on inventory
• Ensuring non-orders products handover to main inventory
• Ensuring goods received through CIR and NDR are inspected for qc rejection and in-transit damage before internal movement
• Ensuring minimum order cancellation due to products lost/ damaged by DSPs during transit
• Ensuring adherence to inventory
• Ensuring adherence to merchandise handover to multiple DSP's process time lines are follow as per TAT
• Ensuring periodical review of tracking process, monitor reasons for variances, and implement corrective actions
• Handling all internal escalation with SCM teams/ customer escalations and update follow-up on daily basis
• Adherence towards office timing and business deliverable

• Handling supply chain management for Ware house across KA & KL
• Purchase order Creation
• Creation of Invoices, Sales order, STN, billing,I nvoicing, GRN
• Follow up with vendor On Po raised
• Co-coordinating with Supplier on Stock availability ensuring of material inward & outward For 86 stores across South
• Preparing Of documents For Current days Dispatch(86 stores per day) ensuring 3pl logistics
• Co-ordination with Vendors For timely delivery Of stocks at WH
• Co-ordination With Courier to deliver the stocks to stores with in time ensuring of defective /returns ensuring transportation for timely deliver & pick up of materials inventory maintain & hygiene with inventory audit
• Implemented developed and maintained inventory control policies and procedures
• Ordered and tracked inventory on hand
• Kept careful track of inventory via database systems
• Anticipated inventory needs when ordering
• Conducted training of personnel on Ware house operations control procedure sand policy.

• Leader logistics /Ware house ensuring receiving for FMCG products
• Handling Inbond logistics
• Niligirs 1905, As logistics coordinator for the period of 2 years