Self-motivated Professional with total 17+ years of experience out of which 9 years in Automotive OEMs (Aftersales business Planning & Dealer Management Systems (DMS) and CRM Systems rollouts) and 8 years in IT MNCs Digital Supply Chain planning transformations programs with Kinaxis implementations and Project delivery management and Scrum Master and Client Engagement Management)
Overview
17
17
years of professional experience
13
13
years of post-secondary education
Work History
Engagement manager
Capgemini Technology Business Services India Pvt Ltd
Bengaluru
07.2021 - Current
For Global ISCT Practice Growth| Pre-Sales –, and RFP |Hiring & Onboarding new team members | Cross team collaboration |People Development & Mentoring | | Team management | Resource planning for assigning to projects |
Participate and contribute in the new client deals/ RFIs/RFPs preparations by arranging meetings, preparing presentations, documentation
Create a positive team environment and provide coaching and support to team members
Track the bench onshore/offshore consultants and propose for the upcoming Kinaxis projects based on the resource rate cards
Track the team members timesheets, utilization, conduct performance appraisal
Support in recruiting by conducting interviews for the kinaxis skilled external resources
Contribute to Kinaxis training capability by arranging bootcamps training on Kinaxis RapidResponse to internal SCM team members
Onboarding the newly hired team members with providing access and login credentials, helping them to prepare one pager profile
Analysing their core skillsets and supporting to do their role fitment to the right project based on their past work experience
Having good collaboration within internal cross department managers for internal movement of team members to our Kinaxis practice
Prepare management reports/presentations to present to the global team and top management team
Participate in meetings with client and ensure good client engagements for upcoming scope of work
Engaged partnership with Kinaxis team for the Solution exchange programs, understanding new product features & future roadmaps
Prepare and deliver demos, presentations for users, management, and executive -level audiences.
Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
Delegated tasks to existing support team members and used cloud-based tools to help solve complex business issues.
Established performance and service goals and held associates accountable for individual performance.
Scheduled and attended meetings with clients and prospective clients as requested.
Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
Partnered with business leaders to deliver services that support company objectives and consistent with corporate values.
Developed new employees and on-going performance assessment of current employees.
Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
Prepared sales presentations for clients showing success and credibility of products.
Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
Resolved problems with high-profile customers to maintain relationships and increase return customer base.
Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
Built relationships with customers and community to establish long-term business growth.
IT Project Delivery Manager
Capgemini Technology Business Services India Pvt Ltd
Bengaluru
07.2021 - Current
IT Project Delivery Manager/Scrum Master/Business Solutions Consultant – Digital SCM Kinaxis RapidResponse Implementations
Deep understanding of business processes in supply chain Planning – Supply, Demand, S&OP, Inventory, Capacity Constraints
Understanding and documenting customer’s requirements by participating in workshops with functional and business owners
Understanding of the solution development life cycle, including business requirements definition, analyse business requirements and perform Fit-Gap Analysis, review of functional specifications, design, configure, development of test plans, testing, user training, and deployment
Knowledge of integrating Kinaxis with host ERP systems through Data Warehouses for both Inbound and Outbound Data(Closed loop)
Preparation of Process flow diagrams, assess the As-Is client pain points of supply chain planning processes & propose Solutions using Kinaxis RR
Prepare project plan, timelines, resources staffing, budget plan, proposals, and track scope of work(SoW),renewal of contracts
Conduct unit testing and SIT and assist customer/business teams during UAT phase and support Go-Live and hypercare
Prepare and Review project documentations (Solution blueprint, Business requirements documents, technical design documents, test cases, training)
Knowledge in authoring the Kinaxis resources namely dashboards, workbooks, worksheets, alerts, filters, hierarchy, new sites addition, site filter etc
Knowledge in Data Integration activities like co-ordinating with ETL team for inbound data to DIS RR , data source and mapping, System admin, user admin, Data admin tasks,IPK/RPK movements, configure data models, creating namespace, tolerance settings and control sets and fix data issues
Manage Project teams (both on-site and off-shore) ensuring on-time delivery of project deliverables as per expectations
Act as Delivery lead/Scrum master to facilitate Sprint planning, Sprint review, track the user stories in JIRA, sprint retrospective and coach developers
Preparation of Status reports, Project plans, Activity Plans for robust project management as and when required.
Monitored customer quality metrics and took proactive steps to implement resolutions and restore acceptable levels.
Project Manager
Nissan Digital India Pvt Ltd
Trivandrum
01.2019 - 06.2021
For end-to-end implementation of, RapidResponse for Nissan Global team (Carflow S&OP Implementation)
End to end successful delivery of complex projects / programs by managing scope, business benefits, timeline, budget, resources, change management & communication cadence, risk & mitigation plans, overall governance and reporting towards stakeholders
Participate in workshops and analyze business requirements and involve IT technical team for development using AGILE methodology
Team Collaboration Stakeholder management Client Engagement Business analysis & requirement gathering Agile project management MS Officeundefined
Additional Information
ACHIEVEMENTS:
, Received Outstanding Contributor in delivery Award from Capgemini
Received Star Performer award for successive DMS implementation across Volkswagen dealerships in India.
Received Outstanding Team Achievement Award for high-performance teamwork at Toyota DMS projects.
Received Outstanding performance for Excellence in Delivery and Contribution to practice growth from Capgemini.
Timeline
Certified Scrum Master - Agile Scrum Methodology
Scrum Alliance
07.2023 - 07.2026
Project Management Professional (PMP) - Project Management
Project Management Institute (PMI)
01.2023 - 01.2026
Advanced Management Programme For IT (e-MDP) - Information Technology For Management
Indian Institute of Management (IIMK)
01.2022 - 10.2022
Engagement manager
Capgemini Technology Business Services India Pvt Ltd
07.2021 - Current
IT Project Delivery Manager
Capgemini Technology Business Services India Pvt Ltd
Consultant(Sr. Test Automation Engineer) at Capgemini Technology Services India Pvt LtdConsultant(Sr. Test Automation Engineer) at Capgemini Technology Services India Pvt Ltd
Sr. Business Analyst – Digital Transformation at ANZ (Australia & New Zealand Bank)Sr. Business Analyst – Digital Transformation at ANZ (Australia & New Zealand Bank)