Summary
Overview
Work History
Education
Skills
Timeline
Generic
VINOD  KUMARI

VINOD KUMARI

Assistant Manager Sales
Gurgaon,HR

Summary

Results-driven professional with 9.5+ years of experience in Sales, Operations, Customer Service, Training, and Quality Assurance within the Travel and BPO industry. Proven track record of driving revenue growth, leading high-performing teams, improving customer experience, and achieving business targets. Skilled in business development, client relationship management, sales strategy, and team management.

Overview

10
10
years of professional experience

Work History

Assistant Manager

Globiva Private Limited
02.2025 - Current
  • Lead operations and sales teams to consistently achieve revenue and performance targets.
  • Develop and implement sales strategies to maximize conversions and profitability.
  • Coach and mentor team members on objection handling and customer engagement.
  • Analyze KPIs and sales reports to drive productivity and business growth.
  • Manage client relationships and ensure high customer satisfaction.

Team Leader Manager

Globiva Private Limited
02.2024 - 02.2025
  • Managed a high-performing team and exceeded sales KPIs.
  • Conducted training sessions to improve team performance and conversions.
  • Supported cross-selling and upselling initiatives to increase revenue.

Quality Team Leader

31 Parallel Private Limited
01.2022 - 01.2024
  • Led quality assurance processes to enhance product reliability and customer satisfaction.
  • Developed training programs for team members on quality standards and procedures.
  • Implemented quality control measures to identify defects and improve production efficiency.
  • Collaborated with cross-functional teams to resolve quality issues and streamline operations.

Quality Analyst

31 Parallel Private Limited
07.2020 - 12.2021

Sr. Associate

31 Parallel Private Limited
02.2019 - 12.2019

Trainer

31 Parallel Private Limited
02.2019 - 11.2019

Associate

31 Parallel Private Limited
11.2016 - 01.2018

Education

Master of Arts -

Himachal Pradesh University
Shimla

Skills

Sales Management Business Development Team Leadership Revenue Growth Client Relationship Management Lead Generation Upselling & Cross-selling Negotiation & Closing CRM & Pipeline Management Performance Reporting Process Improvement Customer Retention

Timeline

Assistant Manager

Globiva Private Limited
02.2025 - Current

Team Leader Manager

Globiva Private Limited
02.2024 - 02.2025

Quality Team Leader

31 Parallel Private Limited
01.2022 - 01.2024

Quality Analyst

31 Parallel Private Limited
07.2020 - 12.2021

Sr. Associate

31 Parallel Private Limited
02.2019 - 12.2019

Trainer

31 Parallel Private Limited
02.2019 - 11.2019

Associate

31 Parallel Private Limited
11.2016 - 01.2018

Master of Arts -

Himachal Pradesh University
VINOD KUMARIAssistant Manager Sales