Vinod Menon

• Sales: Implementation of promotional activities to enhance the revenue generation as notified by the Central Team.
• Marketing: Operational support by identifying the relevant vendors. service providers and supporting staff within the SLA for Marketing Team for their institutional and commercial outlets’ campaigns / branding.
• Accounting: Day to day on line and off-line revenue generation of the assigned offices and ensure that FINOPs team

prepare daily collection, KYC auditing & reconciliation reports & submission to the HO on time. Review vendor invoices and guiding Accounts Executive to release the payments as per Schedule of Agreements/Service Contracts/Ageing Analysis.

• Inventory Management: Placing of Orders, Monitoring daily Consumption Reports. Verify physical stock by comparing manual data vs digital data for the actuals to maintain the reorder level of stock in a systematic manner.
• Logistics Management: Ensures that movement of products, inventory, parts, and people move from one place to another in an efficient and cost-effective manner.
• Vendor Management: Identify new vendors and service providers & on board them with relevant documents as per company norms.

• H R & Administration: - Handling on-roll & off- roll Staff. Progressively monitor & ensure the entire life cycle of employees including recruitment, attendance etc. Responsible for overall administration of the assigned Offices
• Facility Management: - Ensure that the soft facilities management (concierge, security, cleaning, catering, business services, guest services, events) are in place. Monitor facilities expenses as per budget. Review facilities supplier contract agreements and commercial terms and conditions.

• Compliance Management: - Ensure the statutory compliances of Sales & Marketing Offices.

And also ensure that documents are submitted for present BTCs & relevant documents are ready for upcoming BTCs.

• MIS Reporting: - Coordinate, conduct, schedule and record MIS team meetings. Develop and maintain MIS operational procedures and system standards. Perform regular security monitoring to identify any possible intrusions. Prepare MIS operational and developmental reports, on monthly basis, for stakeholders.
• Reporting to Senior Management: - The prime job role involves reporting of the day to day activities of office and field personnel to ensure all the areas are in sync and work goes on smoothly that will show professionalism of total operations viz systems, people, process, Marketing, sales, and client satisfaction

Sales & Marketing, Operations, HR Life Cycle & MIS Reporting.

Some of the clients (Prestige Golf Shire –Near Nandi Hills, Denmark Group-JP Nagar, Acliv Technologies - Bommasandra, Victoria Realtors & Sree Chakra International – Palakkad and Vythiri Resort-Wayanad)

Enhance Revenue generation through Sales Operations, branding, advertising, franchising and promotions.

• Reporting to Top Management: - The prime job role involves reporting of the technical, accounting, field and office personnel to ensure all the areas are in sync and work goes on smoothly that will show professionalism of total operations viz systems, people, process, sales, and client satisfaction.
• Sales: Enhance revenue generation through middleware- advertisement on regular channels; promotional campaigns viz. advertisement, live coverage of events, carriage channel placements.
• Marketing: Responsible and accountable for the proper sourcing, selection, appointment of new distributors, amendment/renewal of existing agreements etc.
• Accounting: Supervision of adhering the TATs pertaining to Periodical invoices to LCOS, SOAs, Ageing Analysis, and payment follow up, disconnection and reconnection lists, KYC, bank inflow and outflow reports, handling foreign payments, LC & BOE.
• Vendor Management: Identify new vendors and service providers as per management requirement.

• H R & Administration: - Handled over 30+ on-roll office staff’s apart from 500+ field support agents. Progressively monitor & ensure the entire life cycle of employees including recruitment, attendance etc. Manage day to day activities of the office. Responsible for overall administration of the organisation.
• Facility Management: - Responsibility for the soft facilities management (concierge, security, cleaning, catering, business services, guest services, events), leading, coaching, developing and mentoring HK & facility staff. Monitor facilities related spending against budget and forecast. Review facilities supplier contract agreements and commercial terms and conditions. Monitoring of Concept Evolution helpdesk system.

• Handled a team of 20 members.
• Perform and review day to day operations of the team regarding Personal & Business Accounts.
• Conduct regular group meetings with the managers to ensure constant communication and incorporate feedback
• Perform and review day to day operations of the team regarding Bank Loans which includes KYC, trade capture, settlements, asset substantiation, cash and position reconciliations.
• Coordinating with the frontline team in various integrated communication and market campaigning activities.
• Tracking campaigns, preparing performance analysis reports of post campaign and making recommendations to concurrent programs for corrective modifications
• Ability to follow procedures and established processes to perform varied routine and non-routine tasks
• Responsible for ensuring a standardized and efficient process
• Working with various upstream/downstream internal teams and external teams such as Corporate Actions, Custody, and Client facing teams including Agent Banks etc.
• Respond to and resolve all client inquiries on a timely manner
• Partner with client service teams to help change client behaviour where required to remove manual processes.
• Partner with technology strategy team to help identify internal and external facing technology improvement opportunities.
• Ensure all day to day queries are dealt with and escalate issues to the Senior Associates appropriately
• Provide operations subject matter expertise and value-added services to clients where required.
• Strong time management skills required to meet the internal and external deadlines/cut-offs
• Publishing / Review of daily / weekly performance metrics/MIS pertaining to all functions
• Ensure appropriate governance is in place and ensure active involvement in all governance meetings to identify and track reasons for deviation from agreed levels or expected behaviour (if any). Ensure follow ups and escalate for all ageing items.
• Ensure timely review and certification of all Bank Loan functional procedures, operating service agreements and business resiliency plans
• Ensure all Standard Operating procedures are up to date and adhered to

Handled 3 challenging & diversified projects in a span of 5 Years

1st Project: Software Accounting Specialist (International Software Licensing)

· Analysis of Software Licensing agreements, Monitor CAPEX authorization, tracking and reporting, Processing of Software licensing payments and manage vendor accounts.

2nd Project: Analyst (Chrysler Finance and Accounts)

· Underwent training / transition for Fixed Asset & Accounts Payable Process in Chrysler - Windsor, Canada.

Facilitate functional fixed asset management and reporting structures, establishing productivity, monthly costs, and service-life metrics for Senior Management / Auditors.

3rd Project: Analyst (GE North America-Accounts Payable)

· Interact with customers, suppliers (internal and external) for GSL issues, discount issues, invoice hold issues, tax issues and coordinating with respective teams to resolve the issues.

· Maintaining day books. Consolidation of final accounts and preparation of monthly reports

· Supporting field staff to generate business from chemists and stocking doctors.

· Planned & Implemented activities for successful selling of Maruti Variants.

· Sourcing, Arranging, coordinating for finance & insurance and as well as for spares and true value sales.

· Execution of Customer Interactive by ensuring Attractive Displays with Merchandising.

· Maintaining sales accounts, preparation of monthly reports, ageing analysis & follow up of outstanding payments.

· Support sales team in opening new distributors and extended product sales.

· Ensured customers receive outstanding service by adhering to and enforcing customer service programs

· Quickly and effectively solve customer challenges.