Aiming for Career enhancements in operations with a leading organization for a Responsible, challenging & suitable role, where my talents can be utilized for the growth of the organization.
· Handling 16-member team of managing Backup & Storage administration.
· Responsible for Backup & Storage Technical Team / People Management / Operations & Service Delivery Management
· Aligning technical teams with strategic business needs of the organization and driving change
· Proactively identifying trends in production issues to mitigate outage and maintain SLA
· Ensured maintainability, reliability and recoverability from Backup systems for in-house customers
· Handling escalation calls in various SEV1 with isolated RCA and outage calls
· Ensures a positive collaborative work environment among the team
· Vendor call Management and Escalations (IBM, RUBRIK, VERITAS, Data Domain)
· Providing monitoring of current backup environments and providing direct support to the datacenter operations team to assist with their overnight monitoring and reporting functions.
· Handling 6-member team of managing backup administration.
· Creating, proposing and implementing Backup solutions for multiple customers in shared environment for multiple location using Symantec NetBackup 7.1, 7.5, 7.6, 7.7, 8.1,8.2 for Unix/Windows
· Managed NetBackup Master ad Media Servers environment in VERITAS NetBackup Appliance 5020, 5220, 5230, 5240
· Installation, configuration of Symantec NetBackup agents for NetBackup master/media server as well as clients (AIX/Linux/Solaris/Windows)
· Creating policies, Schedules for each client type.
· Configuration of storage devices, tape drives etc.
· Duplication, De-duplication and AIR.
· RMAN backup configuration for oracle.
· Oracle Intelligence Backup Policy & Legacy Policy Implementation
· Working on infrastructure issue, like master/media server down, tape drive down
· Working on ACSLS and HP MSL Tape library host and console to rectify the tape drive/SLP backlog issue
· Troubleshooting daily backup failure
· Restoration of MS-SQL and filesystem in case of disaster.
· Restoration of Exchange database on original location as well as different location.
· Leading the team on Technical Front to tackle issues encountered with Symantec NetBackup.
· Owning and resolving critical Symantec NetBackup tasks and L2/L3 level failures.
· Implementing and troubleshooting NetBackup for SQL, Exchange, VMware, Oracle etc.
· Incident/Change Management using service now.
· Working on Medium Size and Enterprise Size HP Tape Libraries
· Scheduling the ADHOC backups or manually running the backup policies as per user request
· Restoration of NDMP, VMWare, Windows & Unix File Systems
· Vendor call Management and Escalations (IBM, Oracle, and VERITAS)
· Participating in Weekly/Monthly reviews with Customer
· Preparing Capacity planning reports and discussing with Customer for providing additional tapes or disk space
· Raising & working on P1, P2, P3 & P4 Change calls as per SLA. Participating in CAB Meeting for approval
· Working on problem management tasks for repeated issues to get permanent fix and solutions.
· Preparing SOP documents related to the environment and as well while facing any new issues
· Working based on ITIL process and V-Fire ticketing systems, managing incidents, looking after daily severity calls raised by the clients and operations team.
· Patching backup software and install/configure backups
· Handling 16-member team of managing backup administration for multiple customers.
· Handling backup environment for multiple customers
· Creating, proposing and implementing Backup solutions for multiple customers in shared environment for multiple location using Symantec Netbackup 7.1, 7.5, 7.6, 7.7, 8.1 for Unix/Windows
· Managed Netbackup Master ad Media Servers environment in VERITAS Netbackup Appliance 5020, 5220, 5230, 5240
· Installation, configuration of Symantec Netbackup agents for Netbackup master/media server as well as clients (AIX/Linux/Solaris/Windows)
· Creating policies, Schedules for each client type.
· Configuration of storage devices, tape drives etc.
· Duplication, De-duplication and AIR.
· RMAN backup configuration for oracle/SAP databases.
· Oracle Intelligence Backup Policy & Legacy Policy Implementation
· Working on infrastructure issue, like master/media server down, tape drive down
· Working on ACSLS host and console to rectify the tape drive/SLP backlog issue
· Troubleshooting catalog backup failure
· Restoration of MS-SQL and filesystem in case of disaster.
· Restoration of Exchange database on original location as well as different location.
· Leading the team on Technical Front to tackle issues encountered with Symantec NetBackup.
· Owning and resolving critical Symantec NetBackup tasks and L2/L3 level failures.
· Implementing and troubleshooting NetBackup for SQL, Exchange, Vmware, Oracle etc.
· Incident/Change Management using service now.
· Working on Medium Size and Enterprise Size tape libraries, ACS Libraries
· Scheduling the ADHOC backups or manually running the backup policies as per user request
· Restoration of NDMP, VMWare, Windows & Unix File Systems
· Vendor call Management and Escalations (IBM, Oracle, and VERITAS)
· Participating in Weekly/Monthly reviews with Customer
· Preparing Capacity planning reports and discussing with Customer for providing additional tapes or disk space
· Raising & working on P1, P2, P3 & P4 Change calls as per SLA. Participating in CAB Meeting for approval
· Backup policy configuration as per the organization requirements
· Backup schedule moving round the clock with Daily/Weekly/Monthly/Quarterly/Bi-annual & Yearly Backups
· User-Directed Backup & Archive configuration
· Implementation of VMware virtual machines backup integration with ESXi Server, VCenter Server
· Backup implementation on different transport modes
· Oracle Intelligence Backup Policy & Legacy Policy Implementation
· Local NDMP Backup, Remote NDMP Backup & 3-Way NDMP Backup implementation
· Barcode Inventory & Media Movement Operations
· Tape Library & Tape Drive Firmware Upgrade
· Backup activity monitor retention management for the future reference & documentation
· TIR (True Image Restore) implementation for the Filesystem backups.
· Troubleshooting failed backups and re-initiating the same on daily basis on 24x7 environment
· Preparing backup report for current day, Multiday & long pending backups and sending it to the +Management
· Scheduling the adhoc backups or manually running the backup policies as per user request
· Restoration of NDMP, VMWare, Windows & Unix File Systems
· NetBackup installation and Up-gradation of Master/Media/Client Software’s on Windows & UNIX platform.
· Handling master and media servers through VERITAS NetBackup Appliances 5020, 5220,5230 series
· Different type of backup configurations NDMP, Data Base (Oracle – Oracle intelligent Policy/SQL), VMWare, Unix & Windows backups
· Managing the Backup Policies by creating, modifying & deleting as per user request
· Troubleshooting failed backups and re-initiating the same on daily basis on 24x7 environment
· Preparing backup report and sending it to the Management
· Participating in Team calls and Client calls to discuss on enhancements in the environment
· Restoration of NDMP, VMWare, Windows & Unix File Systems
· Media management (Tape ejection on every alternate days in different locations and coordinating with respective team)
· Scheduling the adhoc backups or manually running the backup policies as per user request
· Handling Tape Libraries (IBM)
· Firmware upgrade for Tape Libraries.
· Vendor call Management and Escalations (IBM, VERITAS, Data Domain, Quantum)
Excellent communication & customer service skills, analytical thinking, very collaborative, positive approach, strong ownership attitude, active listener, willingness to learn & assist
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