VINOD RAJU

· Handling 16-member team of managing Backup & Storage administration.

· Responsible for Backup & Storage Technical Team / People Management / Operations & Service Delivery Management

· Aligning technical teams with strategic business needs of the organization and driving change

· Proactively identifying trends in production issues to mitigate outage and maintain SLA

· Ensured maintainability, reliability and recoverability from Backup systems for in-house customers

· Handling escalation calls in various SEV1 with isolated RCA and outage calls

· Ensures a positive collaborative work environment among the team

· Vendor call Management and Escalations (IBM, RUBRIK, VERITAS, Data Domain)

· Providing monitoring of current backup environments and providing direct support to the datacenter operations team to assist with their overnight monitoring and reporting functions.

· Handling 6-member team of managing backup administration.

· Creating, proposing and implementing Backup solutions for multiple customers in shared environment for multiple location using Symantec NetBackup 7.1, 7.5, 7.6, 7.7, 8.1,8.2 for Unix/Windows

· Managed NetBackup Master ad Media Servers environment in VERITAS NetBackup Appliance 5020, 5220, 5230, 5240

· Installation, configuration of Symantec NetBackup agents for NetBackup master/media server as well as clients (AIX/Linux/Solaris/Windows)

· Creating policies, Schedules for each client type.

· Configuration of storage devices, tape drives etc.

· Duplication, De-duplication and AIR.

· RMAN backup configuration for oracle.

· Oracle Intelligence Backup Policy & Legacy Policy Implementation

· Working on infrastructure issue, like master/media server down, tape drive down

· Working on ACSLS and HP MSL Tape library host and console to rectify the tape drive/SLP backlog issue

· Troubleshooting daily backup failure

· Restoration of MS-SQL and filesystem in case of disaster.

· Restoration of Exchange database on original location as well as different location.

· Leading the team on Technical Front to tackle issues encountered with Symantec NetBackup.

· Owning and resolving critical Symantec NetBackup tasks and L2/L3 level failures.

· Implementing and troubleshooting NetBackup for SQL, Exchange, VMware, Oracle etc.

· Incident/Change Management using service now.

· Working on Medium Size and Enterprise Size HP Tape Libraries

· Scheduling the ADHOC backups or manually running the backup policies as per user request

· Restoration of NDMP, VMWare, Windows & Unix File Systems

· Vendor call Management and Escalations (IBM, Oracle, and VERITAS)

· Participating in Weekly/Monthly reviews with Customer

· Preparing Capacity planning reports and discussing with Customer for providing additional tapes or disk space

· Raising & working on P1, P2, P3 & P4 Change calls as per SLA. Participating in CAB Meeting for approval

· Working on problem management tasks for repeated issues to get permanent fix and solutions.

· Preparing SOP documents related to the environment and as well while facing any new issues

· Working based on ITIL process and V-Fire ticketing systems, managing incidents, looking after daily severity calls raised by the clients and operations team.

· Patching backup software and install/configure backups

• Responsibilities as a NETBACKUP ADMINISTRATOR:
• · Handling Backup infrastructure for healthcare customer
• · NetBackup installation and Up-gradation of Master/Media/Client Software’s on Windows & UNIX platform.
• · Handling master and media servers through VERITAS NetBackup Appliances 5020, 5220,5230 series
• · Different type of backup configurations NDMP, Data Base (Oracle – Oracle intelligent Policy/SQL), VMWare, Unix & Windows backups
• · Managing the Backup Policies by creating, modifying & deleting as per user request
• · Troubleshooting failed backups and re-initiating the same on daily basis on 24x7 environment
• · Preparing backup report and sending it to the Management
• · Participating in Team calls and Client calls to discuss on enhancements in the environment
• · Restoration of NDMP, VMWare, Windows & Unix File Systems
• · Media management (Tape ejection on every alternate days in different locations and coordinating with respective team)
• · Scheduling the adhoc backups or manually running the backup policies as per user request
• · Configuration of storage devices, tape drives etc.
• · Duplication, De-duplication and AIR.
• · RMAN backup configuration for oracle/SAP databases.
• · Oracle Intelligence Backup Policy & Legacy Policy Implementation
• · Handling Tape Libraries (IBM)
• · Firmware upgrade for Tape Libraries.
• · Vendor call Management and Escalations (IBM, VERITAS, Data Domain)
• Responsibilities as a Simpana CommVault:
• · Monitoring the COMM Server and media agent server performance and taking care of the necessary execution steps.
• · Performing day to day activities including DB restore and file system restores.
• · Monitoring and troubleshooting NetBackup backup jobs.
• · Administrating the Backup environment using CommVault backup software V11.
• · Responding quickly and effectively to backup issues and outages.
• · Responsible for escalated issues on restore requests.
• · Reporting and escalating the unresolved issues.
• · Preparing backup reports and send out to client on daily basis.
• · Provide help in installing CommVault on windows machines to server team.
• · Configuring Windows, Linux, SQL, Exchange and Oracle backups.
• · Troubleshooting daily backup failure and pending backup jobs.
• · Responsible for working on Incident, change and Service request tickets within the SLA period.
• · Vendor co-ordination for any kind of hardware in tape library and fixing the issue without breaching SLA.
• · Perform Backups, Archival and restoration.
• · Working on tape drives issues and robots’ issues.
• · Decommissioning the client servers from policies based on approvals.
• · Performed Disaster recovery activities. Handling Media & Tape Management
• · Patching backup software and install/configure backups.
• · Remote Data center Management - Raising Requests for Remote Hands, Access and Delivery.
• · Troubleshooting communication/functional issue against the Tape Libraries, Media Agents and Commserve.
• Conducted in-depth research to inform decision-making processes and support strategic planning initiatives

· Handling 16-member team of managing backup administration for multiple customers.

· Handling backup environment for multiple customers

· Creating, proposing and implementing Backup solutions for multiple customers in shared environment for multiple location using Symantec Netbackup 7.1, 7.5, 7.6, 7.7, 8.1 for Unix/Windows

· Managed Netbackup Master ad Media Servers environment in VERITAS Netbackup Appliance 5020, 5220, 5230, 5240

· Installation, configuration of Symantec Netbackup agents for Netbackup master/media server as well as clients (AIX/Linux/Solaris/Windows)

· Creating policies, Schedules for each client type.

· Configuration of storage devices, tape drives etc.

· Duplication, De-duplication and AIR.

· RMAN backup configuration for oracle/SAP databases.

· Oracle Intelligence Backup Policy & Legacy Policy Implementation

· Working on infrastructure issue, like master/media server down, tape drive down

· Working on ACSLS host and console to rectify the tape drive/SLP backlog issue

· Troubleshooting catalog backup failure

· Restoration of MS-SQL and filesystem in case of disaster.

· Restoration of Exchange database on original location as well as different location.

· Leading the team on Technical Front to tackle issues encountered with Symantec NetBackup.

· Owning and resolving critical Symantec NetBackup tasks and L2/L3 level failures.

· Implementing and troubleshooting NetBackup for SQL, Exchange, Vmware, Oracle etc.

· Incident/Change Management using service now.

· Working on Medium Size and Enterprise Size tape libraries, ACS Libraries

· Scheduling the ADHOC backups or manually running the backup policies as per user request

· Restoration of NDMP, VMWare, Windows & Unix File Systems

· Vendor call Management and Escalations (IBM, Oracle, and VERITAS)

· Participating in Weekly/Monthly reviews with Customer

· Preparing Capacity planning reports and discussing with Customer for providing additional tapes or disk space

· Raising & working on P1, P2, P3 & P4 Change calls as per SLA. Participating in CAB Meeting for approval

· Backup policy configuration as per the organization requirements

· Backup schedule moving round the clock with Daily/Weekly/Monthly/Quarterly/Bi-annual & Yearly Backups

· User-Directed Backup & Archive configuration

· Implementation of VMware virtual machines backup integration with ESXi Server, VCenter Server

· Backup implementation on different transport modes

· Oracle Intelligence Backup Policy & Legacy Policy Implementation

· Local NDMP Backup, Remote NDMP Backup & 3-Way NDMP Backup implementation

· Barcode Inventory & Media Movement Operations

· Tape Library & Tape Drive Firmware Upgrade

· Backup activity monitor retention management for the future reference & documentation

· TIR (True Image Restore) implementation for the Filesystem backups.

· Troubleshooting failed backups and re-initiating the same on daily basis on 24x7 environment

· Preparing backup report for current day, Multiday & long pending backups and sending it to the +Management

· Scheduling the adhoc backups or manually running the backup policies as per user request

· Restoration of NDMP, VMWare, Windows & Unix File Systems

· NetBackup installation and Up-gradation of Master/Media/Client Software’s on Windows & UNIX platform.

· Handling master and media servers through VERITAS NetBackup Appliances 5020, 5220,5230 series

· Different type of backup configurations NDMP, Data Base (Oracle – Oracle intelligent Policy/SQL), VMWare, Unix & Windows backups

· Managing the Backup Policies by creating, modifying & deleting as per user request

· Troubleshooting failed backups and re-initiating the same on daily basis on 24x7 environment

· Preparing backup report and sending it to the Management

· Participating in Team calls and Client calls to discuss on enhancements in the environment

· Restoration of NDMP, VMWare, Windows & Unix File Systems

· Media management (Tape ejection on every alternate days in different locations and coordinating with respective team)

· Scheduling the adhoc backups or manually running the backup policies as per user request

· Handling Tape Libraries (IBM)

· Firmware upgrade for Tape Libraries.

· Vendor call Management and Escalations (IBM, VERITAS, Data Domain, Quantum)

• · Netvault 8.5.1 as Backup Software
• · Taking backup on LTO GEN 3 & LTO GEN 4 tapes
• · Sun StorEdge L500 as tape library
• · Scheduling New backup for internal and Customer servers
• · Different type of backup configurations Data Base (Oracle), Unix & Windows backups
• · Monitoring backup using NETVAULT Software
• · Performing restoration as per the internal request and Customer request
• · Performing Online and Offline backup
• · Reviewing of Backup Clients and Test Restoration every month
• · Developed and maintained the process of data backup according to the industry standards such as SLA.
• · Maintaining maximum uptime of Level 3 Data Center
• · Hosting of Customer and Internal servers inside Data Center
• · Monitoring the Alerts in Customer and Internal servers
• · First level troubleshooting on the servers
• · Troubleshooting on all network related Problems
• · Infrastructure Maintenance
• · Monitoring of Temperature and power inside the Data Center
• · Worked on HP, DELL, SUN, IBM and COMPAQ servers
• · First level trouble shooting on CISCO and SUMMIT Switches
• · Installation and Trouble Shooting of Windows 95/98/Nt4.0/ Windows XP, Win 2000 both Server and Professional and Win-2003.
• · Good knowledge of troubleshooting Desktops / Laptops
• · System troubleshooting, LAN based Networks on Windows Administration
• · Fundamental knowledge of LAN environment & knowledge of connectivity to LAN printers & desktops
• · Experience in providing remote support using remote support tools.
• · Managing the inventory in the data center. Updating for every 1 month.
• · Pre-installation planning and delivery.
• · Handling the access systems of the data center.
• · Monitoring temperature and humidity, uninterrupted power supply and Fire suppression systems.
• · Participate in DR drills conducted on various server hosted in the DR