Summary
Overview
Work History
Education
Skills
Timeline
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Vinod S

Vinod S

Bengaluru,Karnataka

Summary

Motivated and results-driven team lead with 16years of experience managing high-performing teams, improving workflows, and driving operational success. Adept at leadership, team development, and performance optimization, ensuring company objectives are met efficiently. Seeking to leverage expertise in team leadership, process improvement, and strategic planning.

Overview

16
16
years of professional experience

Work History

Team Leader level 10.1

Accenture
07.2022 - 04.2025
  • Managed a team of 18 people from various backgrounds.
  • We focus on streamlining vendor onboarding journeys, We understand that every Product Area and Business Unit has its own unique needs.
  • Our operational support includes Smart Track setup, Initiate vendor engagements, Guide through supplier selection, Advise on Navigo and Vendor Security Assessment Questionnaire (VSAQ), Facilitate statement of work (SOW) and purchase order (PO) creation and approvals, Supplier communication and coordination, Access, Select applications in Lantern, Assess roaming and IP whitelisting requirements, Customize access levels, Resolve troubleshooting issues, Equipment allocation, Onboarding, Confirm compliance docs completion, Assign seats, Monitor cleared-to-start status, Coordinate orientation details

Team Leader

XL Heath international
10.2013 - 04.2022
  • Led a team of 24 members while providing exceptional customer service.
  • Assisted with new hire processing and existing training programs.
  • Cross-trained and provided backup support for organizational leadership.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Resolved problems, improved operations, and provided exceptional service.
  • Developed and implemented performance improvement strategies and plans to promote continuous improvement.

Senior F&A Delivery Practitioner / Order Management Specialist

IBM
08.2011 - 08.2013
  • Working as an Order Management specialist, the processes involve sending quotes, validating them for the customers, and processing the orders in Oracle (GEMS) and Siebel 8.1 (CRM Module).
  • Orders (RMA) return material authorization uploaded by Warehouse in QuickBase application which is processed as per the return reasons in Siebel, Mosaic and Oracle applications

Technical Support Officer

CONVERGYS
07.2010 - 03.2011
  • Working with Microsoft (M S N) Tier 1 Voice Support Agent
  • Troubleshooting Issues related to Dial up, Internet connection, Modem and Email Synchronization

Vacation Sales Counselor

R C I
09.2006 - 07.2009
  • Handling Members for Booking, Achieving Targets, Worked in Out Bound for 1 year and working for Inbounds for 2 years.
  • Attended Member meets in Hyderabad, Bengaluru and CMH Meet in Bengaluru.

Education

Bachelor of Arts - undefined

Bangalore, University India
01.2018

Skills

  • Teamwork and collaboration
  • Problem-solving
  • Attention to detail
  • Team motivation
  • Team supervision
  • People management
  • Staff training
  • Work Planning and Prioritization
  • Coaching and mentoring
  • Documentation and reporting
  • Performance improvement
  • Work planning
  • Complex Problem-solving
  • Goal setting
  • Analytical thinking
  • Overseeing daily activities
  • Process improvement

Timeline

Team Leader level 10.1

Accenture
07.2022 - 04.2025

Team Leader

XL Heath international
10.2013 - 04.2022

Senior F&A Delivery Practitioner / Order Management Specialist

IBM
08.2011 - 08.2013

Technical Support Officer

CONVERGYS
07.2010 - 03.2011

Vacation Sales Counselor

R C I
09.2006 - 07.2009

Bachelor of Arts - undefined

Bangalore, University India

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