VINOD SINGH
Summary
Professional leader with comprehensive experience in driving operational excellence and strategic growth. Proven track record of fostering team collaboration and achieving impactful results in dynamic environments. Skilled in navigating complex challenges, optimizing processes, and cultivating positive workplace cultures. Known for adaptability, effective communication, and strong decision-making abilities.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Asst. General Manager - Merchandising & Business
Metro India
08.2022 - 04.2024
- Mentored team of managers, team leads & associates to achieve desired business results.
- Amplified monthly business volumes organically from 200 to 225 crore at 4% quarterly rate.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Reduced operational risks while organizing data to forecast performance trends.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
Regional Manager - Expansion & Operations
RESHAMANDI
04.2022 - 08.2022
- India's 1st silk business start-up which dedicated to solve ages old supply chain challenges thru technology.
- Enhanced team performance by providing regular coaching, training, and performance feedback to staff members.
- Increased customer satisfaction with timely resolution of escalated issues and proactive communication on product updates.
- Collaborated with executive leadership to establish long-term objectives, drive growth initiatives, and align regional efforts with corporate goals.
- Established and maintained operational standards for 03 locations.
- Supervised staff to optimize brand expansion initiatives and productivity.
- Supervised various locations, enforcing high-quality standards of operation.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Cluster Head - Business Operations
UDAAN
10.2019 - 03.2022
- India's fastest & largest B2B start-up e-commerce platform.
- Managed business of 4000-4500 tons monthly with 30 cr - 35 cr in revenue, with growth rate at 15% quarterly
- Increased employee engagement levels through transparent communication, recognition programs, and career development opportunities.
- Implemented innovative solutions to complex problems, resulting in improved processes and increased productivity.
- Evaluated performance metrics regularly to identify areas for improvement in customer service standards.
- Maximized revenue growth with strategic planning, market analysis, and targeted marketing campaigns.
- Developed high-performing teams through effective recruitment, training, and performance management practices.
- Streamlined operations for increased efficiency by analyzing and optimizing cluster processes.
- Coordinated cross-functional teams to achieve project milestones while managing risks and resources effectively.
- Achieved consistent year-over-year growth by identifying new opportunities and expanding the client base strategically.
- Built a culture of excellence within the team by setting clear expectations, providing regular feedback, and celebrating success.
- Collaborated with other departments to optimize production workflows.
- Provided expert advice on cluster-related matters, influencing senior stakeholders'' decision-making processes.
Co-founder
POT Agritech Pvt Ltd
02.2019 - 09.2019
- Company Overview: India's 1st Online platform with dedicated focus on grains, pulses, Onion & potato market
- Development of business plan & its execution
- Launched Chandigarh tricity & Punjab market
- Hired & retain teams across functions
- Helped tech team in development of App & measuring its impacts
- Engaging team, retention and target achievement
- Determine financial plans to determine break-even points
- Building relations & negotiations with FPO's & other Government bodies
- India's 1st Online platform with dedicated focus on grains, pulses, Onion & potato market
- Successfully launched Chandigarh Tricity market within 2 months of idea conceptualization
- Added 3 more cities of Punjab in network
- Clocked INR 2 cr+ revenue volume in first 6 months of operations
City Head
BigBasket.com
09.2015 - 01.2019
- Being City Head located at Chandigarh, Mohali, Panchkula & Ludhiana, overall responsible for sustainable organic development of city in terms of Business, Brand building & image creation
- Launched City Operations within timeline thus saving initial business costs
- Championed sustainable practices in city operations, reducing environmental impact and promoting conservation efforts.
- Championed diversity and inclusion initiatives, fostering a more inclusive culture within the company and promoting equitable access to resources for all co-workers.
Assistant Manager (Operations & Merchandising)
Walmart India Pvt Ltd.
03.2010 - 06.2015
- Responsible for scheduling vendor appointment to timely delivery stocks to store in order to maintain healthy fill ratio
- Local vendor negotiations for stocks in claims like RTV, pc to pc replacement & new TOT with the support of buyer
- Co-coordinating with floor teams to sell high margin items in order to generate more EBITDA margins from footfall customer
- Have developed deep understanding of high-volume cash & carry business with stints in Merchandising, Operations and sales spread across 4 years
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
Regional Officer (Operations & New Business Development)
REI Agro Limited.
08.2007 - 03.2010
- Mentored junior staff members, helping them develop their skills and advance in their careers.
- Maintained strict adherence to industry regulations, minimizing risk exposure for the organization.
Franchise Development Manager
RELIANCE Fresh Limited
07.2006 - 07.2007
- Developed comprehensive franchise strategies for increased brand awareness and market penetration.
- Reduced costs by negotiating favorable terms with vendors, suppliers, and service providers for the entire franchise system.
Deputy Store Manager (Counter luxury sales)
Ethos.
07.2004 - 06.2006
- Drive business growth in high end luxury segment, help achieve brands better visibility, promotions, preparing store budgets & taping luxury customer lobby
- Involved in SOP making, adherence, Customer Loyalty programs, Sales Promotions with brand showcase in trade fairs (domestic & international)
Education
Matriculation and Secondary education -
Army Public School
Bachelor in Commerce - computer applications
Kurukshetra University
Ambala, India01.2002
Skills
- Collaborative Team Development
- Cross-functional team coordination
- Strategic partnerships
- Process Optimization
- Strategic Transportation Planning
- Store Efficiency Optimization
- Operational management
- Innovation and creativity
- Strategic visioning
- Data-driven decision making
- Team Empowerment
- Team management
Accomplishments
- Game changer awarded for Mega Bharat Sales - Punjab Cluster.
- Successfully launched India's 1st tech app with Onion & Potato online trading platform.
- Notified as fastest growing city in Big Basket under T2 expansion plan for the year 2017-18.
- Invited as Guest Speaker in Franchisee India Start-up summit held on 14-16 Jan, 2017.
- Awarded with 'THE EMPLOYEE OF THE YEAR' in REI Agro limited- 6Ten Retail Limited 2009.
- Awarded as BEST SALES PERSON by Tag Heuer luxury watches in year 2004.
- Awarded 'STAR SELLER' by Mont Blanc in year 2005.
- Received a 100% satisfactory rating for the year 2011, 2012, 2013, and 2014 in the Voice of Customer Survey.
Hobbies and Interests
- Active participation in extracurricular, debates, and team events.
- Interested in Cooking, Travelling and Reading.
- Love to go biking.
Certification
- Product Management [Great Learning] [February 2025]
- Digital Marketing [Internshala] [March-April 2019]
- Standard Precautions:Hand Hygiene [World Health Organisation] [June 2020]
Languages
English
Advanced (C1)
Hindi
Bilingual or Proficient (C2)
Timeline
Asst. General Manager - Merchandising & Business
Metro India
08.2022 - 04.2024
Regional Manager - Expansion & Operations
RESHAMANDI
04.2022 - 08.2022
Cluster Head - Business Operations
UDAAN
10.2019 - 03.2022
Co-founder
POT Agritech Pvt Ltd
02.2019 - 09.2019
City Head
BigBasket.com
09.2015 - 01.2019
Assistant Manager (Operations & Merchandising)
Walmart India Pvt Ltd.
03.2010 - 06.2015
Regional Officer (Operations & New Business Development)
REI Agro Limited.
08.2007 - 03.2010
Franchise Development Manager
RELIANCE Fresh Limited
07.2006 - 07.2007
Deputy Store Manager (Counter luxury sales)
Ethos.
07.2004 - 06.2006
Matriculation and Secondary education -
Army Public School
Bachelor in Commerce - computer applications
Kurukshetra University
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