Summary
Overview
Work History
Education
Skills
Accomplishments
Additional Qualifications
Languages
Hobbies and Interests
Disclaimer
Personality Traits
Personal Information
Timeline
Generic

Vinod Singh Rawat

Noida

Summary

Seeking a challenging position in a well-established company, where I can utilize my rich experience and skills to bring in the best possible results for my employer while attending professional growth and ample opportunity to learn and enrich my competencies in my profession. Extensively acquainted with all the important processes and procedures of Airline ticketing and reservation booking. Proficiency in Microsoft Office, Internet and other relevant web-based application. Proven ability to handle effectively poignant customer situations and complicated transactional practices. Acquired proficiency in making, maintaining and updating records and handling daily office correspondence. Ability to work competently. Committed to prompt service to customers for their utmost satisfaction. Proficiency in typing and data entry skills. Able to handle the crisis and convert the escalation to appreciation.

Overview

22
22
years of professional experience

Work History

Deputy Manager -Implant Operations

Lionel India Ltd
Delhi
06.2017 - Current
  • Currently handling client-India Today Group/Aaj Tak.
  • Working on client location and managing their travel requirements.
  • Assisting clients with their travel requirements like air, hotel, car, and visas.
  • Organizing conferences and meetings for clients as per their corporate policies and requirements.
  • Submission of invoices to the clients every month, and follow-up for the payment.
  • Created monthly reports for senior management summarizing operational performance metrics.
  • Ensured compliance with regulatory requirements and industry standards.
  • Resolved customer complaints and issues promptly, maintaining a positive brand image.
  • Available on 24x7 for the company work.
  • Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services

Deputy Manager -Implant Operations

SOTC Travel Ltd
Gurgaon
07.2016 - 06.2017
  • Have worked with client United Nations Development Programme (UNDP).
  • Working on client location and managing their travel requirements.
  • Assisting clients with their travel requirements like air, hotel, car, and visas.
  • Make hotel and car bookings by contacting the vendor directly on the contracted rates of the corporate.
  • Handling Domestic/International Hotel booking of the company.
  • Processing VISA of all the employees & Guests of the company.
  • Taking care of all the billing part of the Implant.
  • Doing quality checks before sharing the quotation to minimize the escalations.
  • Provided assistance to all the employees to make sure the best services to be offered to the clients.
  • Available on 24x7 for the company work.
  • Solving issues of team members regarding pricing, ticket Issuance/re issuances and invoicing.
  • Also, providing information about cost, routes and schedules.

Deputy Manager -Operations

SOTC Travel Ltd
Gurgaon
02.2013 - 07.2016
  • Company Overview: formerly known as (Kuoni Business Travel India Pvt Ltd)
  • Handling Emergency Travel Service (ETS).
  • Handling a team of Approx.25 People of rotational shift.
  • Handling one dedicated team for Pan India customers of the company.
  • Managing Call Flow.
  • Managing E-mail Flow.
  • Managing quality check within the team.
  • Work distribution.
  • Roster managements.
  • Handling multiple processes with different requirements with centralized desk.
  • Doing quality checks to minimize the escalations.
  • Provided assistance to all the colleagues to make sure the best services to be offered to the clients.
  • Solving issues of team members for pricing, ticket Issuance/re issuances and invoicing, providing information about costs, routes and schedules.
  • Conducted regular meetings with staff to discuss progress and identify areas of improvement.
  • Formerly known as (Kuoni Business Travel India Pvt Ltd)

Travel Counselor

Lavanya Travels
Delhi
10.2010 - 01.2013
  • Handled Major corporate customers for the organization.
  • Reservation & Ticketing – Coordination of Travel Plans for the client.
  • Domestic and International -Flight ticket issuance, reissuance, refund, cancellations, Hotel bookings, Cars Bookings, Travel Insurance, and Visa as per there specific travel requirements and scheduled.
  • Maintaining Public Relations with Corporate and consolidation.
  • Keeping abreast with the latest updates of the trade.
  • Coordinating with accounts people regarding billing and payments.
  • Analysing everyday customer’s needs, responding promptly to clients thereby securing competitive advantage for the company.
  • Developing Customer base & Handling customer’s queries.

Kanta Travel Services
Noida
06.2003 - 09.2010
  • In absence of the owner I have handled all the dealings myself as payment coordination with all the corporates, ticketing, handling escalation, visas, foreign exchange and Transport arrangements.
  • Reservation & Ticketing – Coordination of Travel Plans for the client.
  • Maintaining Public Relations with Corporate and consolidation.
  • Coordination with various departments as Hotels, Visas, Forex and Transport.
  • Keeping abreast with the latest updates of the trade.
  • Coordinating with accounts people regarding billing and payments.
  • Analysing everyday customer’s needs, responding promptly to clients thereby securing competitive advantage for the company.
  • Developing Customer base & Handling customer’s queries.
  • Responsible for daily, weekly and monthly report on profit and loss of our customers.

Education

B.A. - Arts

Delhi University

Skills

  • Teamwork
  • Time management
  • Problem solving
  • Vendor management
  • Emergency response
  • Customer relationship management (CRM)
  • Operations management
  • Customer service
  • Multitasking and organization
  • Customer relations
  • Travel management
  • Invoice processing

Accomplishments

  • I was awarded with KBT Champion for my performance in Kuoni Business Travel Year -2015.
  • I was awarded with Star Awards for my performance in Kuoni Business Travel Year -2015.
  • I was awarded with Star Awards for my performance in SOTC Travel Ltd Year -2017.
  • I was awarded with Silver medal for my performance in Lionel India Ltd Year -2019 -21.
  • I was awarded with Gold medal for my performance in Lionel India Ltd Year -2021 -22.
  • I was awarded with Gold medal for my performance in Lionel India Ltd Year -2022 -23.
  • I was awarded with Silver medal for my performance in Lionel India Ltd Year-2023 -24.
  • I was awarded with Silver medal for my performance in Lionel India Ltd Year-2024 -25.

Additional Qualifications

  • BSP Link Ticketing and Documentation Course through BSP India.
  • Reservation and Ticketing Course on CRS through Amadeus India. Limited.
  • Reservation and Ticketing Course on CRS through Galileo India. Limited.
  • Reservation and Ticketing Course on CRS through Abacus/Sabre India. Limited.
  • Indian Airlines on-line training.
  • Course on Fares and documentation procedure for passenger’s Sales Agency from Commercial Training College of Indian Airlines Ltd.

Languages

  • Hindi
  • English
  • Garhwali

Hobbies and Interests

  • Exploring new things on net.
  • Visiting Temples.

Disclaimer

I hereby declare that all the information mentioned above is correct to the best of my knowledge.

Personality Traits

  • A promising confident individual with having an attitude to learn and can work for long hours to produce results.
  • The ability to rapidly learn new subjects.
  • Able to handle work pressures.
  • Adaptable to new work culture and environment.

Personal Information

  • Father's Name: Late Sri.M.S.RAWAT
  • Date of Birth: 07/28/82
  • Gender: Male
  • Nationality: Indian
  • Marital Status: Married

Timeline

Deputy Manager -Implant Operations

Lionel India Ltd
06.2017 - Current

Deputy Manager -Implant Operations

SOTC Travel Ltd
07.2016 - 06.2017

Deputy Manager -Operations

SOTC Travel Ltd
02.2013 - 07.2016

Travel Counselor

Lavanya Travels
10.2010 - 01.2013

Kanta Travel Services
06.2003 - 09.2010

B.A. - Arts

Delhi University

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Vinod Singh Rawat