VINOD SINGH ROOPWAL
Hospitality Professional
Nainital
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2
2
Languages
Work History
Industrial Training
Country Inn and Suites by Radisson
- Created a positive learning environment by fostering open communication and encouraging teamwork among trainees.
Fraud Analyst
Bank of America
- Reduced fraud losses by implementing effective fraud prevention strategies and monitoring systems.
- Evaluated the effectiveness of current fraud prevention measures, recommending enhancements as necessary based on findings from thorough risk assessments.
- Conducted thorough investigations on suspicious cases, ensuring timely resolution and minimizing financial impact.
- Maintained up-to-date knowledge of regulations related to fraud prevention, ensuring compliance with relevant laws and guidelines.
- Consistently exceeded performance targets by demonstrating keen attention to detail and exceptional analytical skills in identifying fraudulent patterns.
Front Office Receptionist
P&O Cruises
- Contributed to the company's positive image by consistently delivering exceptional service to clients and visitors.
- Enhanced customer satisfaction by providing timely and accurate information in response to inquiries.
- Optimized resource utilization by efficiently managing office supplies inventory and reordering when necessary.
- Streamlined front office operations by effectively managing appointments and maintaining up-to-date Guest records.
- Maintained a high level of professionalism while handling sensitive customer information, ensuring privacy and confidentiality.
- Participated in regular training sessions to stay up-to-date with company policies and industry best practices, ensuring consistent adherence to established guidelines.
- Increased efficiency through proficient use of office software, including word processing and spreadsheet applications.
- Collaborated with team members for smooth workflow, supporting colleagues during peak hours or absences.
- Handled payments efficiently using company''s billing software which contributed to improved financial record keeping.
- Ensured a welcoming atmosphere for guests with efficient check-in and check-out procedures.
- Demonstrated adaptability in accommodating last-minute changes or emergencies in appointment scheduling without compromising overall efficiency.
- Developed strong relationships with clientele through excellent communication skills and genuine attentiveness to their needs.
- Assisted management with administrative tasks such as data entry, filing, and report generation as required.
Education
High School Diploma -
IIHCA
Khatima 04.2001 -
Bachelor of Arts - Sociology, English & Education
H N B P G College Khatima
Khatima 04.2001 -
Skills
Conflict resolution
Software Applications
Industrial emergency protocols
Staff Training
Computer Skills
Financial Acumen
Coaching and Mentoring
New Hire Training
Good Knowledge of MS excel, Powerpoint and Outlook
Safety Training
Planning and coordination
Interpersonal Communication
Creative Problem-Solving
Payment Collection
Attention to Detail
Organizational Skills
Team Collaboration
Strategic Planning
Excellent Communication
Multitasking
Additional Information
6 months industrial training from Country Inn and Suites by Radisson, Saket, Delhi, 1 year work experience in Bank of America as a Fraud Analyst, 3 years working experience as a front office Receptionist with P&O Cruises, successfully completed a world cruise tour, Valid C1D US VISA until October 2023, Currently working at P&O Cruises, Carnival UK
Personal Information
- Father's Name: Late Mr R C S Roopwal
- Mother's Name: Mrs. Bhuwaneshwari Roopwal
- Date of Birth: 07/21/96
- Gender: Male
- Nationality: Indian
- Marital Status: Unmarried
Academic Qualification
- High School C.B.S.E in 2011 from Nosegay Public School
- Intermediate C.B.S.E in 2013 from Nosegay public school
- Graduation, BA from Kumaon University, Uttarakhand
- Diploma in Hotel Management- advance diploma in food preparation and cookery supervision, IIHCA, Khatima
Disclaimer
I hereby declare that all the information given here is true to the best of my knowledge & profile.
Timeline
High School Diploma -
IIHCA
04.2001 -
Bachelor of Arts - Sociology, English & Education
H N B P G College Khatima
04.2001 -
Industrial Training
Country Inn and Suites by Radisson
Fraud Analyst
Bank of America
Front Office Receptionist
P&O Cruises