Summary
Overview
Work History
Education
Skills
Additional Information
Personal Information
Academic Qualification
Disclaimer
Timeline
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VINOD SINGH ROOPWAL

VINOD SINGH ROOPWAL

Hospitality Professional
Nainital

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

2
2
Languages

Work History

Industrial Training

Country Inn and Suites by Radisson
  • Created a positive learning environment by fostering open communication and encouraging teamwork among trainees.

Fraud Analyst

Bank of America
  • Reduced fraud losses by implementing effective fraud prevention strategies and monitoring systems.
  • Evaluated the effectiveness of current fraud prevention measures, recommending enhancements as necessary based on findings from thorough risk assessments.
  • Conducted thorough investigations on suspicious cases, ensuring timely resolution and minimizing financial impact.
  • Maintained up-to-date knowledge of regulations related to fraud prevention, ensuring compliance with relevant laws and guidelines.
  • Consistently exceeded performance targets by demonstrating keen attention to detail and exceptional analytical skills in identifying fraudulent patterns.

Front Office Receptionist

P&O Cruises
  • Contributed to the company's positive image by consistently delivering exceptional service to clients and visitors.
  • Enhanced customer satisfaction by providing timely and accurate information in response to inquiries.
  • Optimized resource utilization by efficiently managing office supplies inventory and reordering when necessary.
  • Streamlined front office operations by effectively managing appointments and maintaining up-to-date Guest records.
  • Maintained a high level of professionalism while handling sensitive customer information, ensuring privacy and confidentiality.
  • Participated in regular training sessions to stay up-to-date with company policies and industry best practices, ensuring consistent adherence to established guidelines.
  • Increased efficiency through proficient use of office software, including word processing and spreadsheet applications.
  • Collaborated with team members for smooth workflow, supporting colleagues during peak hours or absences.
  • Handled payments efficiently using company''s billing software which contributed to improved financial record keeping.
  • Ensured a welcoming atmosphere for guests with efficient check-in and check-out procedures.
  • Demonstrated adaptability in accommodating last-minute changes or emergencies in appointment scheduling without compromising overall efficiency.
  • Developed strong relationships with clientele through excellent communication skills and genuine attentiveness to their needs.
  • Assisted management with administrative tasks such as data entry, filing, and report generation as required.

Education

High School Diploma -

IIHCA
Khatima
04.2001 -

Bachelor of Arts - Sociology, English & Education

H N B P G College Khatima
Khatima
04.2001 -

Skills

Conflict resolution

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Additional Information

6 months industrial training from Country Inn and Suites by Radisson, Saket, Delhi, 1 year work experience in Bank of America as a Fraud Analyst, 3 years working experience as a front office Receptionist with P&O Cruises, successfully completed a world cruise tour, Valid C1D US VISA until October 2023, Currently working at P&O Cruises, Carnival UK

Personal Information

  • Father's Name: Late Mr R C S Roopwal
  • Mother's Name: Mrs. Bhuwaneshwari Roopwal
  • Date of Birth: 07/21/96
  • Gender: Male
  • Nationality: Indian
  • Marital Status: Unmarried

Academic Qualification

  • High School C.B.S.E in 2011 from Nosegay Public School
  • Intermediate C.B.S.E in 2013 from Nosegay public school
  • Graduation, BA from Kumaon University, Uttarakhand
  • Diploma in Hotel Management- advance diploma in food preparation and cookery supervision, IIHCA, Khatima

Disclaimer

I hereby declare that all the information given here is true to the best of my knowledge & profile.

Timeline

High School Diploma -

IIHCA
04.2001 -

Bachelor of Arts - Sociology, English & Education

H N B P G College Khatima
04.2001 -

Industrial Training

Country Inn and Suites by Radisson

Fraud Analyst

Bank of America

Front Office Receptionist

P&O Cruises

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