Summary
Overview
Work History
Education
Websites
Certification
Interests
Playing Cricket,
Timeline
Generic
Vinod Sorte

Vinod Sorte

Sr. IT Officer
Mumbai,MH

Summary

Talented Technical Support Representative with gift for understanding needs of both business and home users. Versed in troubleshooting and desktop support on Windows, Linux and Mac systems. Proven skill in resolving problems quickly on first call.

Detail-oriented [Job Title] with extensive experience in telecommunications, retail and customer service. Troubleshoots highly technical, complex issues with ease and patience. Delivers Tier 2 and 3 support knowledge.

Savvy expert experienced in troubleshooting computer hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems.

Astute [Job Title] with proven ability to analyze, diagnose and resolve computer user support issues. Experienced in providing comprehensive technical support to users and resolving complex technical issues. Possesses knowledge of standard operating systems and networking protocols.

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.

Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

30
30
years of professional experience
1
1
Certification
3
3
Languages

Work History

IT Support Engineer

Everest Kanto Cylinder LTD
04.2012 - Current
  • Installed, configured, tested and maintained operating systems, application software, and system management tools.
  • Improved IT system performance by implementing proactive maintenance processes and timely upgrades.
  • Reduced downtime by quickly diagnosing and resolving hardware, software, and network issues.
  • Increased user satisfaction through effective communication and timely resolution of support tickets.
  • Managed inventory of computer equipment, standardizing hardware configurations for ease of maintenance and scalability.
  • Enhanced network security with regular vulnerability assessments and prompt patch installations.
  • Maintained detailed documentation of technical issues, resolutions, and knowledge base articles for future reference.
  • Assisted in the development of IT policies, procedures, and best practices to maintain a secure computing environment.
  • Provided remote support to offsite users, ensuring minimal disruption during business travel or remote work scenarios.
  • Collaborated with cross-functional teams to ensure seamless integration of new systems and technologies.
  • Developed customized scripts to automate repetitive tasks resulting in increased efficiency within the IT department.
  • Delivered end-user training on new technologies, increasing adoption rates among employees.
  • Optimized system performance, conducting routine checks and addressing potential issues before escalation.
  • Used ticketing systems to manage and process support actions and requests.
  • Managed high levels of call flow and responded to technical support needs.
  • Configured hardware, devices, and software to set up work stations for employees.
  • Installed and configured operating systems and applications.
  • Diagnosed and troubleshot hardware, software and network issues.
  • Installed, configured and maintained computer systems and network connections.
  • Patched software and installed new versions to eliminate security problems and protect data.
  • Responded to customer inquiries and provided technical assistance over phone and in person.
  • Helped streamline repair processes and update procedures for support action consistency.
  • Assisted in development of system security protocols.
  • Removed malware, ransomware, and other threats from laptops and desktop systems.
  • Monitored system performance to identify potential issues.
  • Researched and identified solutions to technical problems.
  • Maintained servers and systems to keep networks fully operational during peak periods.
  • Tested new software and hardware prior to deployment.
  • Created user accounts and assigned permissions.
  • Configured and tested new software and hardware.

IT Senior Officer

Digitech Systems
03.2009 - 03.2012
  • Evaluated emerging technologies to recommend potential investments in hardware or software that would benefit the organization''s goals.
  • Developed comprehensive disaster recovery plans to minimize downtime and maintain business continuity during critical events.
  • Managed complex IT projects for successful completion, ensuring timely delivery within budget constraints.
  • Delivered high-quality service to end-users by resolving technical issues quickly and accurately, minimizing disruptions to daily workflows.
  • Identified opportunities for cost savings with strategic procurement initiatives and vendor negotiations.
  • Optimized data storage systems by consolidating servers and utilizing cloud-based services where appropriate.
  • Assisted in the development of long-term IT strategies aligned with organizational objectives, anticipating future needs based on market trends and growth projections.
  • Maintained up-to-date documentation on system configurations, network architecture, and user guidelines to facilitate smooth operations and easy troubleshooting.
  • Mentored junior staff members through ongoing training programs and professional development opportunities.
  • Improved IT infrastructure by implementing advanced network security measures and system upgrades.
  • Resolved workflow issues to optimize team productivity and improve delivery times.
  • Worked closely with vendors and technology partners on integrations, infrastructure and enterprise solutions.
  • Reported monthly to senior executive team on budget, in-flight initiatives and upcoming projects.
  • Supervised multi-functional teams of technology professionals, coders and support experts.
  • Analyzed financial investment in IT systems, potential return on investment and impact on productivity.
  • Created long-range IT plan to support projected growth and requirements for added capacity.
  • Led agile teams to deliver products quickly and to respond to user requirements.
  • Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.
  • Managed life cycle replacement of hardware and software.
  • Oversaw development and implementation of improvements to support network operations.
  • Analyzed network security and current infrastructure, assessing areas in need of improvement.
  • Implemented and maintained technology and software budget.
  • Coordinated secure system access of users to various department systems and platforms.
  • Liaised with other departments to minimize network interruptions and possible downtimes.
  • Led technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.

IT Officer

Glodyne Technoserve
01.2002 - 01.2009
  • Led successful migration of company data to cloud-based storage systems for increased accessibility and security.
  • Streamlined helpdesk operations through the development of efficient ticketing systems and workflows.
  • Helped integrate remote work capabilities into existing infrastructure during COVID-19 pandemic while maintaining high levels of security.
  • Collaborated with other departments to help meet IT needs and properly integrate and secure systems.
  • Coordinated IT operations activities to deliver smooth flow of daily business needs.
  • Managed network and system performance, conducting troubleshooting, security patching, and maintenance.
  • Demonstrated familiarity with latest hardware, software and networking technology.
  • Customized and repaired technology based on staff requests.
  • Conferred with executives to advise and plan for short-term and long-term IT system upgrade needs.
  • Oversaw IT department operations and training.

IT Support Engineer

Nettech Computers
03.1998 - 01.2006
  • Installed, configured, tested and maintained operating systems, application software, and system management tools.
  • Improved IT system performance by implementing proactive maintenance processes and timely upgrades.
  • Managed inventory of computer equipment, standardizing hardware configurations for ease of maintenance and scalability.
  • Assisted in the development of IT policies, procedures, and best practices to maintain a secure computing environment.
  • Provided remote support to offsite users, ensuring minimal disruption during business travel or remote work scenarios.

IT Support Engineer

Madhu Gupta & Associates
10.1994 - 01.1998
  • Installed, configured, tested and maintained operating systems, application software, and system management tools.
  • Provided remote support to offsite users, ensuring minimal disruption during business travel or remote work scenarios.

Education

High School Diploma -

Sangai International University
Mānipur, India
04.2001 -

Certification

Sangai International University

Interests

Intrest in computer Hardware, networking with firewall Configration, with support online and offline

Playing Cricket,

Playing Cricket within Limited period when i am free in holiday

Timeline

Sangai International University

03-2018

IT Support Engineer

Everest Kanto Cylinder LTD
04.2012 - Current

IT Senior Officer

Digitech Systems
03.2009 - 03.2012

IT Officer

Glodyne Technoserve
01.2002 - 01.2009

High School Diploma -

Sangai International University
04.2001 -

IT Support Engineer

Nettech Computers
03.1998 - 01.2006

IT Support Engineer

Madhu Gupta & Associates
10.1994 - 01.1998

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Vinod SorteSr. IT Officer