Vinod Suthar
Overview
12
12
years of professional experience
Work History
Front Office GSA (Industrial Training)
Star Residency Hotels
01.2014
- Assists in pre-registration and blocking of rooms for reservations
- Thoroughly understand and adhere to proper credit, check-cashing, and cash-handling policies and procedures
- Understands room status and room status tracking
- Knows room locations, types of rooms available, and room rates
- Must be sales-minded
- Presents options and alternatives to guests and offers assistance in making choices.
F&B Production -Waiter (Industrial Training)
Club Mahindra Resorts
01.2013
- Greets guests and presents them with the menu
- Informs guests about the special items for the day and menu changes if any
- Suggest food and beverages to the guests and also try to upsell
- Take food and beverage orders from the guest on the order-taking pads or the handheld Point of sale ( POS ) system.
Front Office Manager
Mango Hill Hotels & Resorts
07.2023 - Current
- Oversaw management of front desk, bell desk, service and concierge staff
- Developed and conducted new-hire orientations and training for the property
- Wrote the first employee engagement survey for the hotel and used it to develop new programs at the hotel to increase employee engagement
- Conducted job performance reviews and created incentive programs to improve productivity
- Resolved customer complaints, anticipated potential problems by reviewing and monitoring complaints, operational issues, business flow and associate performance to ensure high levels of customer satisfaction and quality
- Created effective cash handling, credit card, and direct billing procedures in order to ensure all guests receive accurate, timely and precise charges upon checkout
- Implemented and led weekly operations team meetings to ensure that all departments were electively able 1o communicate and address areas of concern within the hotel in a timely manner
- Prepared forecasts and reports and assisted in the development, implementation, and monitoring of the budget to maximize revenue and minimize expenses while ensuring adequate supplies and staff were on hand to provide top quality customer service.
Front Office Supervisor
ADNH - Abu Dhabi National Hotels (UAE)
01.2021 - 01.2023
- Ensured guests receive prompt, professional attention and are greeted upon arrival
- Implemented appropriate service recovery gestures In order to ensure total guest satisfactlon
- Advised customers of necessary actions and strategies for debt repayment
- Assisted with managing hotel revenue generation & maximization through full utilization of company systems, business processes and specifications
- Located and monitored overdue accounts using computers recorded and updated information about the financial status of customers and collection efforts
- Conferred with customers by telephone and in person to determine reasons for overdue payments, and reviewed the terms of sales, service, and credit contracts
- Sorted and file correspondence, and performed miscellaneous clerical duties such as answering correspondence and writing the report.
Senior Front Office Assistant
Lakshmi Hotel
01.2016 - 01.2021
- Getting information about areas of interest to target more clients in particular seasons
- Making arrangements for client's travel programs
- Tracks future room availability based on reservations, and helps develop forecasts for room revenue and occupancy
- To be aware of all front office procedures and assist with reception duties when needed.
Education
SSLC - S.N.C.P.S High.Sec School
Udaipur, RajasthanDCHA - Diploma in Catering & Hotel Administrator - undefined
Indian Institute of Catering Technology and Hotel Management
01.2016
Skills
- Process Improvement (Advanced)
- Recordkeeping (Experienced)
- Staff Supervision
- Customer Service
- Team Leadership
- Back-Office Promotion
- Revenue Analysis
- Office Administration
- Yield Management
- Spreadsheet tracking
- Mail distribution
- Administrative tasks
- Teamwork and Collaboration
- Data Interpretation
Languages
English
Hindi
Tamil
Timeline
Front Office Manager
Mango Hill Hotels & Resorts
07.2023 - Current
Front Office Supervisor
ADNH - Abu Dhabi National Hotels (UAE)
01.2021 - 01.2023
Senior Front Office Assistant
Lakshmi Hotel
01.2016 - 01.2021
Front Office GSA (Industrial Training)
Star Residency Hotels
01.2014
F&B Production -Waiter (Industrial Training)
Club Mahindra Resorts
01.2013
DCHA - Diploma in Catering & Hotel Administrator - undefined
Indian Institute of Catering Technology and Hotel Management
SSLC - S.N.C.P.S High.Sec School
Training
Basic H2S Training (OPITO) in Gulf technical and safety training center (UAE)
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