Vinod V

To continue my career with an organization that will utilize my Management, Supervision & Administrative skills to benefit mutual growth and success.

Carry an overall experience of 14 Years. Currently associated with AWS as CS Team Manager. Managing a team of 15 members, which includes resource planning, shift scheduling, coordinating with upline management and stakeholders. Actively involved in team management, operations management, SLA management, Training and Development. Expertise in technical and process management, which is aimed at enhancing overall organisational growth and improved business performance. Responsible for effective implementation of the process “Incident management” and carry out the respective reporting procedure. Proven skills in planning, analysing, sizing, and optimizing capacity to satisfy demand in a timely matter. Demonstrated excellence in overall quality management, making reports and presentations while implementing quality mechanism to deliver the desired output. Experience in functioning as an escalation gate to resolve issues of team members. Assist senior managers with accomplishing demanding targets by encouraging staff and coordinating resources.

• Date of Birth: 07/25/87
• Gender: Male
• Nationality: Indian
• Marital Status: Married

I do solemnly declare that above information is correct and best of my knowledge.

• 05/01/21, ITIL Intermediate Certificate in IT Service Design
• 05/01/21, ITIL Intermediate Certificate in IT Continual Service Improvement
• 09/01/18, ITIL Foundation Certificate in IT Service Management
• 11/01/20, Project Management Fundamentals
• 04/01/20, Agile IBM - Agile Leadership & Strategy
• 04/01/20, Agile IBM - Project, Iteration, and Change Management
• 03/01/20, Positive Leadership Edge
• 10/01/20, Project Management Orientation
• 02/01/19, Change Management Certification
• 09/01/19, Transition and Transformation

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