Vinod Valantine

Project: DHL Express SPARK Migration – ServiceNow CSM and Performance Analytics.

• Led end-to-end business analysis and process optimization for the DHL Express SPARK Migration initiative in ServiceNow CSM and PA modules, ensuring seamless alignment between business and IT objectives.
• Gathered and analyzed complex requirements, translated them into actionable user stories, and maintained detailed BRD/FSD documentation to guide development and QA teams.
• Drove ServiceNow integration, performance analytics, and migration projects—enhancing reporting accuracy and reducing issue-resolution time by 20%.
• Facilitated Agile ceremonies, including backlog refinement, sprint planning, and retrospectives; created and maintained sprint backlogs, user stories, and defect tracking using Jira and Trello.
• Collaborated with cross-functional teams to identify process inefficiencies, applying Lean and Agile techniques to deliver measurable improvements in workflow efficiency and customer satisfaction.
• Conducted stakeholder interviews, workshops, and gap analyses to define project scope, streamline processes, and ensure the timely delivery of system enhancements.
• Designed and implemented data-driven dashboards and KPIs, enabling real-time performance visibility and strategic decision-making.
• Performed root-cause analyses on recurring issues, introducing preventive actions that improved operational stability.
• Partnered with IT and business leaders to evaluate tools and automation opportunities, optimizing resource allocation, and reducing turnaround times.
• Championed knowledge sharing and documentation, mentored junior analysts, and led KT sessions to enhance team capability and project continuity.
• Presented analytical insights and improvement recommendations to senior leadership, securing buy-in for key transformation initiatives.

Key Tools and Technologies: ServiceNow CSM and PA Modules, Jira, Trello, MS Visio, Power BI, and MS Office Suite.

Project: Panasonic North America – 3PL, shipment tracking, TMS, WMS, and freight payment.

• Served as the primary liaison between carriers, clients, and IT teams, translating business requirements into effective system solutions, and ensuring seamless integration across logistics operations.
• Directed end-to-end supply chain operations encompassing inbound, outbound, air, sea (FCL/LCL), and multimodal freight, ensuring timely movement of goods, and adherence to global compliance standards.
• Oversaw 3PL coordination, warehouse management, transport management, freight forwarding, and customs documentation, optimizing vendor performance, and minimizing demurrage and detention costs.
• Collaborated with business and technical stakeholders to analyze, design, and automate logistics workflows, resulting in improved visibility, faster turnaround, and enhanced cost efficiency.
• Managed shipment planning, load optimization, freight rating, and payment reconciliation processes, maintaining high levels of accuracy and compliance.
• Conducted fit-gap and root cause analyses to identify inefficiencies across the supply chain, leading to process re-engineering, and measurable performance gains.
• Developed business intelligence dashboards and KPIs using analytical tools to track shipment performance, cost variance, and warehouse throughput.
• Designed and implemented process improvements in order handling, documentation, and cargo tracking, reducing cycle times, and boosting customer satisfaction.
• Partnered with the operations team to standardize SOPs for import/export documentation, booking, and customs clearance, ensuring alignment with ISO and client standards.
• Acted as a Subject Matter Expert (SME) in logistics systems (TMS, WMS, and freight visibility platforms), providing training, workshops, and continuous improvement sessions.
• Supported business analysis activities, including requirement gathering, backlog management, and user story creation for logistics process automation projects.
• Mentored junior analysts and coordinators, promoting knowledge sharing, and operational excellence within the logistics and IT functions.
• Delivered detailed process documentation and stakeholder presentations, securing management buy-in for logistics optimization and digital transformation initiatives.

Key Tools & Platforms: TMS, WMS, Zendesk, Power BI, MS Excel (Pivot/Lookup), Jira, Trello, MS Visio.

• Supervised international shipments to and from the USA, the Middle East, and Europe.
• Managed customer relationships, shipment tracking, exception handling, and reporting.
• Coordinated with freight forwarders, carriers, brokers, and truckers to ensure on-time delivery.
• Developed and implemented standard operating procedures, driving consistency and compliance across business operations.
• Managed time efficiently in order to complete all tasks within deadlines.
• Resolved problems, improved operations and provided exceptional service.