Vinod Nair
IT Delivery Manager
Bengaluru
Summary
Delivery Manager with 20 years of experience across Customer Experience products (CX), Manufacturing, Retail and IT Services . Adept at project management, governance and planning and handling teams around CX suite of products and customer data platform projects.
Overview
17
17
years of professional experience
6
6
Certifications
Work History
Technical Staff Consulting Manager
Oracle
Bengaluru
08.2022 - Current
- Delivered Customer Experience (CX) suite of products across Marketing and Sales for Oracle clients. Typical implementations are around Customer Data Management (CDM), Marketing campaigns, Data Platform customer interactions and Oracle Sales & Service Cloud.
- Responsible for utilization and governance of 20+ Project Managers who work on various CX projects.
- Responsible for stitching 'go to market' story for products which are new by interacting with Sales, Licensing and Product Dev teams.
Senior Program Manager
Swiggy
Bengaluru
02.2022 - 08.2022
- Program Manager handling Swiggy's Instamart Stream practice within B2C segment
- Responsibilities include overall program execution, working towards product implementation roadmap and Engineering team utilization for upcoming quarters.
- Handled projects within Instamart Ads generation and Revenue Management space, Payment Optimization and Trust and Safety
- Contributed to Product stream's H1 forecasts by analyzing product features and committing to MVPs, based on available engineering team bandwidth and other cross functional constraints.
Project Manager
Shell India
Bengaluru
10.2017 - 02.2022
- Planned, designed and scheduled IT Projects for Shell across multiple refineries in HSSE (Health, Safety, Environment) space with typical project spend of around $500k - $2 million.
- Primary responsibilities include product finalization, site requirements elicitation and business case (value/investment analysis) of projects.
- Led first of its kind, Digital Twin implementation for Shell refineries. Implementation work was focused on partnering with established industry vendors to come up with N EDW solution on which digital twin can be built.
- Liaison with Shell's architecture team to work out solutions and implement solutions which are TOE (Target Operating Environment) complaint.
- Engage with different vendors to undertake product fitment exercises, typically bringing together architecture, Information Risk Management and Support Team.
Principal Consultant
Oracle
Bengaluru
08.2015 - 08.2017
- Led custom implementation for large US retailer (3000+ person days) to deliver custom solution for client's AIP (Planning) module.
- Interfaced between Business SMEs onsite and development teams for requirements gathering business use cases and requirements feasibility analysis.
- Acted as an Engagement Manager for global Account Managers for solutioning and costing of Oracle Cloud Commerce, Oracle Service Cloud and ATG products.
- Account Managed RBGU team in their endeavor for rolling out RMS v16 (cloud version)
- Responsible for forecasting, resource utilization and skill building for Retail team.
Project Manager
Celigo
Hyderabad
09.2014 - 07.2015
- Project Manager with Etail practice at Celigo which is responsible for NetSuite integration with ecommerce web stores such as Magento, Amazon, eBay and MarketReach.
- Led multiple concurrent project implementations, around 35, for global clients by driving project planning, development and user acceptance testing.
- Created project feature prioritization matrix for product scrum team; a matrix developed to highlight revenue generating and critical improvements to the product
- Act as product owner in weekly scrum sprints, preside over scrum planning sessions and daily stand-up sessions.
- Responsible for managing development team, their appraisals and development path.
Project Manager
Microsoft - Teamlease
Hyderabad
08.2011 - 08.2014
- Developed and initiated projects, managed costs, and monitored performance for an internal Account Management platform used by the Microsoft Global Sales Team.
- Assist in Product Roadmap setting by scoping and planning new project features - identifying degree of fitment with existing framework and estimating overall timeline/cost for implementation.
- Led Change Control Board ('CCB') for review and decision on all inquiries and modification requests.
- Collect and publish status with regard to resources (people and optionally funding/cost), schedule (time), and features that influence project performance and completion.
- Vendor Management - Performed Cost Benefit analysis to automate processes and reduce annual maintenance budget by 30%.
Business Analyst
UBICS TECHNOLOGIES
Pune
01.2007 - 08.2008
- Worked on set up and transition of a US based Insurance (BFSI) project in India.
- Led team of 8 developers and translated business requirements into deliverables.
- Worked on business rule engine to specify changing business needs using XML.
- Develop requirement specification documents by identifying stakeholders, capturing and developing requirements using Visio and UML.
- Lead team of 6 developers in change management implementation of CMMI Level 3 standards.
Education
Master of Business Administration in General Management - Strategy
Duration: 2008 - 2010
Master in Business Administration Program in Advanced Information Technology - undefined
Duration: 2003 - 2005
Bachelor of Science in Mathematics - undefined
Duration: 1997 - 2000
Skills
Team leadership and direction
Customer Data Platform, Datalake
Project planning and development
Product fitment and gap analysis
Systems Architecture Analysis
Certification
PMP certified from PMI
Timeline
Technical Staff Consulting Manager - Oracle
08.2022 - Current
Senior Program Manager - Swiggy
02.2022 - 08.2022
Project Manager - Shell India
10.2017 - 02.2022
Principal Consultant - Oracle
08.2015 - 08.2017
Project Manager - Celigo
09.2014 - 07.2015
Project Manager - Microsoft - Teamlease
08.2011 - 08.2014
Business Analyst - UBICS TECHNOLOGIES
01.2007 - 08.2008
Rotterdam School of Management, Erasmus University - Master of Business Administration in General Management, Strategy
International Institute of Information Technology - Master in Business Administration Program in Advanced Information Technology,
D.G.Ruparel College - Bachelor of Science in Mathematics,