Oracle
Vinodaraju
Retail Operations
Bengalore
Summary
Punctual and honest Job Title with solid background in Type environments. Satisfies customers with exceptional service. Uses slow periods effectively to stay on top of daily chores while pursuing opportunities to help team improve service and reduce waste. Results-focused Clerk who thrives in fast-paced, deadline-driven environments. Committed to accuracy and efficiency as achieved through hard work and attention to detail. Known for excellence in Skill.
Overview
10
10
years of professional experience
14
14
years of post-secondary education
4
4
Languages
Work History
Department Manager Support Faction
Lifestyle International Pvt Ltd Max Retail Division
Bengalore
2022.09 - Current
- Mentored new team members on POS system operation, customer service strategies, and sales goals.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Received and processed customer payments.
- Resolved escalated customer disputes with special actions such as discounts.
- Educated employees on register use, merchandising, and customer service.
- Processed both cash and card purchases and returns.
- Helped customers complete purchases, locate items, and join reward programs.
- Led cashiers and associates in providing thoughtful customer service.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Maintained and updated security protocols for front desk operations.
- Managed staffing levels to provide optimal support for cash register operations.
- Facilitated and logged store opening, closing, and shift changes.
- Reconciled daily totals to maintain balanced and compliant ledgers.
- Helped management develop employee improvement plans and motivate team members to continually improve.
- Set and updated employee schedules to fulfill gaps based on expected customer demands.
- Researched technical tax issues to define tax effect or impact of certain tax positions.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Created and enforced department policies, procedures and standards to establish productivity and quality.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Performed statistical analyses to gather data for operational and forecast team needs.
- Developed detailed plans based on broad guidance and direction.
Data Entry Operator
Big Basket A Tata Enterprises
Bengalore
2022.01 - 2022.08
- Created spreadsheets for more efficient recordkeeping.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Monitored inventory levels, ensuring adequate supplies were available for uninterrupted operations during shifts.
- Monitored and improved performance of teams and individual employees.
Cashier Supervisor
Max Hyper Market India Ptd Ltd (Spar) Landmark Group
Bengalore
2018.09 - 2021.01
- Quickly and accurately counted drawers at start and end of each shift.
- Trained and coached cashier team members on checkout procedures and strategies to maximize customer satisfaction.
- Built positive relationships with customers to increase repeat business.
- Modeled outstanding customer service and held cashier team accountable for consistently delivering expert support.
Customer Service Associate
Adity Birla Retail Limited
Bengalore
2015.02 - 2018.09
- Informed customers about special promotions and provided detailed information for various products.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Education
SSLC - Kannada
1999.06 - 2009.03
Bachelor Of Arts - Psychology
2018.06 - 2021.01
PUC - HEPS
2009.06 - 2011.07
Skills
Store opening/closing procedures
Time management strength
Multi-tasking skill
Stock management
Point of sale operation
Cash Handling
Cash register systems
Cash register operation
Payment collection
Order taking
Purchase assistance
Cash drawer management
Currency counting
Basic math skills
Inventory management
Sales expertise
Store merchandise stocking
Refunds and exchanges
Till counting
Software
SAP - ERP
Microsoft office
Timeline
Department Manager Support Faction - Lifestyle International Pvt Ltd Max Retail Division
2022.09 - Current
Data Entry Operator - Big Basket A Tata Enterprises
2022.01 - 2022.08
Cashier Supervisor - Max Hyper Market India Ptd Ltd (Spar) Landmark Group
2018.09 - 2021.01
Gandhi Institute of Technology And Management - Bachelor Of Arts, Psychology
2018.06 - 2021.01
Customer Service Associate - Adity Birla Retail Limited
2015.02 - 2018.09
Govt PU College - Kotagudda - PUC, HEPS
2009.06 - 2011.07
Govt PU College Kotagudda - SSLC, Kannada
1999.06 - 2009.03