Vinodaraju

Work History

Department Manager Support Faction

Lifestyle International Pvt Ltd Max Retail Division

Bengalore

09.2022 - Current

Mentored new team members on POS system operation, customer service strategies, and sales goals.
Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
Received and processed customer payments.
Resolved escalated customer disputes with special actions such as discounts.
Educated employees on register use, merchandising, and customer service.
Processed both cash and card purchases and returns.
Helped customers complete purchases, locate items, and join reward programs.
Led cashiers and associates in providing thoughtful customer service.
Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
Maintained and updated security protocols for front desk operations.
Managed staffing levels to provide optimal support for cash register operations.
Facilitated and logged store opening, closing, and shift changes.
Reconciled daily totals to maintain balanced and compliant ledgers.
Helped management develop employee improvement plans and motivate team members to continually improve.
Set and updated employee schedules to fulfill gaps based on expected customer demands.
Researched technical tax issues to define tax effect or impact of certain tax positions.
Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
Created and enforced department policies, procedures and standards to establish productivity and quality.
Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
Introduced new methods, practices, and systems to reduce turnaround time.
Performed statistical analyses to gather data for operational and forecast team needs.
Developed detailed plans based on broad guidance and direction.

Data Entry Operator

Big Basket A Tata Enterprises

Bengalore

01.2022 - 08.2022

Created spreadsheets for more efficient recordkeeping.
Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Monitored inventory levels, ensuring adequate supplies were available for uninterrupted operations during shifts.
Monitored and improved performance of teams and individual employees.

Cashier Supervisor

Max Hyper Market India Ptd Ltd (Spar) Landmark Group

Bengalore

09.2018 - 01.2021

Quickly and accurately counted drawers at start and end of each shift.
Trained and coached cashier team members on checkout procedures and strategies to maximize customer satisfaction.
Built positive relationships with customers to increase repeat business.
Modeled outstanding customer service and held cashier team accountable for consistently delivering expert support.

Customer Service Associate

Adity Birla Retail Limited

Bengalore

02.2015 - 09.2018

Informed customers about special promotions and provided detailed information for various products.
Offered advice and assistance to customers, paying attention to special needs or wants.
Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Summary

Overview

Work History

Department Manager Support Faction

Data Entry Operator

Cashier Supervisor

Customer Service Associate

Education

SSLC - Kannada

Bachelor Of Arts - Psychology

PUC - HEPS

Skills

Software

Timeline

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