Vinodh
Regional Manager - Operations
Hyderabad
Summary
- Versatile Regional Manager experienced in wide range of business needs, including strategic planning, promotional activities and human resources. Accustomed to stepping into different roles every day to enable business operations to evolve and meet changing demands.
- Meticulous, target-oriented, diplomatic manager with extensive 12 years experience in Healthcare administration & Quality control.
Overview
12
12
years of professional experience
6
6
Certifications
Work History
Regional Manager -Operations
Oasis Fertility
01.2023 - Current
- Provide strategic and analytical support to the leadership team and guide business decision making.
- Responsible for P & L Management of the all the Oasis branches assigned.
- Prepare CAPEX, AOP for all the centres every financial year.
- Increased revenue by identifying new business opportunities and closing high-value deals.
- Boosted brand growth by devising strategic network and marketing tactics.
- Expanded regional presence by researching potential markets, developing strategic partnerships, and opening new locations.
- Implemented cost-cutting measures across the region that led to significant savings without compromising service quality or employee satisfaction.
- Led cross-functional teams to achieve project deliverables on time and within budget, resulting in improved overall performance.
- Established and maintained operational standards for Centres in Vijayawada, Vizag, Guntur, Ongole, Kakinada locations.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Achieve monthly targets of cycles and revenue
- Achieve best operational efficiency in handling patient flow and staff assignments
- Minimize operational disruptions and ensured smooth daily operations
- Coordination with Clinical Head Doctors and Embryology team of all the Centres
- Maintain better NPS score and WOM across all the Centres
- Coordinate and guide Marketing and Sales team for new registrations
- Prepare Quarterly incentives sheet for all the eligible employees and share it with HR
- Approve overtime for Nurses, PRE's and Housekeeping staff
- Share monthly activities list of all centres to Marketing for collaterals and Offline/online promotions
- Prepare the MIS Monthly Report every month and present during the Management review for each centre
- Analyze the business trends and take corrective actions to ensure MoM, YoY growth across all the Oasis Branches assigned
- Maintain 100% compliance with all healthcare regulations and internal/external Audits
- Organize regular training sessions as per the training calendar
- Foresee the sales and plan sales activities as per the market requirement
- Approve the discounts, P.O, petty cash & BD statements, consultant & Visiting Consultant payments, Referral Doctor payments
- Developed and executed successful business plans that resulted in improved market share and profitability within the region.
- Collaborated with executive leadership to establish long-term objectives, drive growth initiatives, and align regional efforts with corporate goals.
- To perform random Pharmacy and departmental audits during Centre visit
- Build relation with referral doctors and participate in Doctor calls along with BD
- Ensure LAB/OT standards are maintained for accurate success rates.
GM-Operations
Century Super Specialty Hospital
01.2019 - 12.2022
- To deliver performance improvement by developing and implementing strategic initiatives across all the departments
- Identify potential improvement targets and devise strategies to evolve the same to higher levels of maturity
- To lead special projects through internal / external subject matter experts & ensure implementation of recommendations in close collaboration with leadership team
- Lead the communication with key stakeholders to ensure trust and confidence
- Provide strategic leadership and ensure target achievement for projects: Pricing, Consumption, Conversions, Maximizing Human Potential (including doctor cost)
- Oversee and monitor day to day operations
- To build a process driven culture by implementation & standardization of organizational processes
- Oversee continuous review and upgradation of processes; spearhead expansion of scope to include new functions/ sub-functions
- Lead functional heads to bridge the gap between design and implementation
- Health Care Business Development: Pivotal in Launching Century Heart Institute, Century Omega Oncology Services and Telemedicine facility for Somalia patients
- Established the International Patient Services vertical by implementing protocols & specialized teams specific to International patients to ensure high quality healthcare
- Marketing: Developed the entire gamut of partnerships by establishing a network of clinical & non-clinical local partners, insurance tie-ups and digital marketing
- Strategy & Analysis: Devised data driven strategic business plans with operations and marketing team
- Established monthly and fortnightly review program to streamline functioning which resulted in comprehensive plans and a steady revenue growth
- Public Relations Management: Organized medical events such as seminars, conferences workshops, health packages etc
- In order to elevate the brand image
- Established a media-specific privilege club for journalists and other media personnel, managing Century to organize Press meets
- Responsible for all statutory compliances - Trade license, labour license, AERB compliance, Pollution control board, PNDT Act, Biomedical waste, Fire safety etc
- Responsible for smooth customer operations
- Identify VIP patients & keep the team informed to avoid inconvenience to these patients
- To take proactive administrative decisions to achieve excellent patient satisfaction and to take immediate decisions which might impact the reputation of the Hospital
- Holds the credit of increasing the average bed occupancy from 30 to 60
- Played a very crucial role in 'DOCUMENTATION OF MANUALS' and standard operating procedures for the departments
- Started Century Heart Institute, Century Omega Oncology and CLOP services
- Managed Covid crisis with staff management, billing protocols, grievance redressal in DMHO
Centre Head
Vijaya Diagnostics
01.2017 - 12.2019
- Actively involved in Brand Management by neighborhood campaigning etc
- To perform scrutiny for vendor bills like HK, security and authorizing before submission to finance dept
- Responsible to ensure that uniform checklist across VDC is maintained and are checked and acknowledged
- Responsible for all maintenance related activities of building & equipments
- To ensure that every department updates their stock consumptions and record the consumption daily
- To verify all financial documents like credit letters and discounts
- Responsible for branch petty cash expenses and submission of vouchers
- To report the day end revenue report to Finance Dept
- And to ensure that the card settlement is done daily
- To monitor patients outstanding and ensure that minimum 60% of bill amount is collected during registration
- Timely submission of on call Doctors payments to finance department
- To act proactively to Managements requirements
Deputy Hospital Administrator
Kamineni Hospital
01.2014 - 12.2017
- Supervise the day to day operations of departments in the hospital
- Manage & train Nursing, Patient relations, Housekeeping, Billing staff
- To do the facility rounds daily and prioritize the deficiencies in departments
- Manage patient complaints and to do a follow up with service recovery if necessary
- Support hospital committees like HIC, PTC and MRA Committee etc
- To monitor proper utilization of departmental stocks to achieve optimization of allocated resources
- To conduct facility inspection rounds and document the same for every 2 months
- To conduct patient safety rounds for every 3 months and document the same
- To regularly plan and conduct mock drills for all the staff, to make them efficient and be prepared for handling any kind of emergency within the hospital
- To daily report the total no.of OP Consultations, admissions, discharges, patient complaints and action taken report to CEO and Med
- Superintendent
- To send the MIS reports every week to MD's office and respond appropriately to the Top Management regarding any query related to NABH or Administration
Quality Manager
Omni Hospital
01.2013 - 12.2014
- To Coordinate with the Infection control nurses and direct the Infection control department
- To update the Quality Indicators data for every month and to maintain records for root cause analysis along with corrective and preventive actions
- To coordinate with Doctors and Nursing Superintendent in planning CME& CNE Programs
- To assist the Quality Manager in Mock drills, Internal Audits and various rounds
- To perform casesheet audit and pharmacy audits randomly
- To prepare the graphical representation of all the Quality indicators collected from each Department in the hospital
Education
MHM - Hospital Management
Osmania University
B.Pharmacy - undefined
Acharya Nagarjuna University
Intermediate - Bi.P.C
BIE
Matriculation - undefined
CBSE
Skills
Hospital Administration
Operations Management
Business development and planning
Staff training and development
Goals and performance
Conflict management
Revenue generation
Team building
Business administration
Budget preparation
Policies and procedures
Business and operations analysis
Certification
Participated in 6th International Conference on 'TRANSFORMING HEALTHCARE WITH INFORMATION TECHNOLOGY- 2015', Hotel Lalit Ashok, Bangalore
Personal Information
- Age: 37
- Spouse's Name: Mrs. Priyanka Chennam
- Date of Birth: 08/30/87
Accomplishments
- Received " ICONS OF HEALTHCARE AWARD 2024" from Former Chief Justice Shri N V Ramana garu for our passion towards patient service excellence.
- Honored with " BEST IVF CLINICS IN A.P 2023" by Times Group for driving business to new heights.
Disclaimer
I hereby declare that the above mentioned information is accurate to the best of my knowledge and ability.
Timeline
Regional Manager -Operations
Oasis Fertility
01.2023 - Current
GM-Operations
Century Super Specialty Hospital
01.2019 - 12.2022
Centre Head
Vijaya Diagnostics
01.2017 - 12.2019
Deputy Hospital Administrator
Kamineni Hospital
01.2014 - 12.2017
Quality Manager
Omni Hospital
01.2013 - 12.2014
B.Pharmacy - undefined
Acharya Nagarjuna University
Intermediate - Bi.P.C
BIE
Matriculation - undefined
CBSE
MHM - Hospital Management
Osmania University
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