VINODH A

Received Spot Recognition of the year Award

• Experience with JIRA, Confluence, Bitbucket and Crowd .
• Experience with Migrations for Jira and Confluence from server to Cloud.
• Experience with Installation and configuration of latest version of JIRA and Confluence
• Developed scalable applications using agile methodologies for timely project delivery.
• Programmed Multiple Scripts on Server and Cloud environment based on clients requirement.

Aeronautical Development Agency (Onsite Client)

• Configuration and their customization of complex workflows.
• Field level customization.
• Working on Boards and Sprint management.
• Issue Security and permission related queries and troubleshooting on same.
• Issue collector configurations for users to create issues for suggestions and bugs.
• Admin level activities based on issues occurred and troubleshooting of it.
• Integrating multiple tools with jira and their configuration setup.
• Advance level customization globally and project wise.
• Configuration mail handlers
• Creating reports based on JQL and Reports.
• Experience with migration of content during equivalent upgrades
• Perform defect validation and post-implementation validation
• Define, compile and report metrics
• Respond to support inquiries with sense of urgency
• Adhere to defined processes and procedures
• Creating space and managing space
• Creating pages and their restrictions are managed.
• Multiple macro usage on pages and managing confluence configurations.
• User and space level permissions set up.
• System level Settings set up.
• Configuration and linking of Jira and Bitbucket.
• Pull, Push, Commit Request configurations.
• Troubleshooting of issues if required.
• Repository creations.
• Branch permissions and set up security based on requirement.
• Managing Users and Directory configurations and Troubleshooting of user login related queries and Application issues.
• Managed multiple projects simultaneously while maintaining strict deadlines and high-quality standards.
• Contributed valuable insights during product planning sessions, aligning technical strategy with business objectives

• Support over Multiple Customers using Jira, Jira Service Management, Bamboo, Crowd, and multiple add-ons on Atlassian data center version of tools hosted on-premise.
• Communicate and organize teams needed when responding to critical security from internal and external sources.
• Document post-incident response procedures.
• Research and document security risk assessments when assessing the viability of applications requested for the suite of products.
• Document all related product and project information, including security schemes, run books, schemas, APIs, permission schemes, configuration schemes, and incident responses.
• Create Jira projects, and customize workflows, dashboards, reports, and all schemes as requested.
• Ensure all systems are operational and at a peak performance by working closely with the systems and development teams.
• Upgradation on Jira server and Jira Data Center.
• Troubleshoot issues in the software and associated systems.
• Provide subject-matter expertise at all levels from beginner to expert as requested. Answer questions, hold training session presentations, and office hours.
• Provide leadership and communications to all stakeholders using the products
• · Experience on Service desk based on request types (i.e. Incident, service request, Change request, service request with approvals & problem management. etc..).
• Managing requests based on IT Service and Work Management.
• Customization of customer portal forms based on request types.
• Configurations related to Agents, external and internal customer levels.
• Configuration of Escalations based on issues.
• SLA Configuration based on level management and queries.
• Automation based on triggers, smart values and SLA's.
• Email channel configurations based on issue types and globally.
• Managing and collecting customer feedback and reports
• Managing the request types using fields and their customizations