Hi, I’m
Vinodh Akkalraj
Admin and Operations
Hyderabad
Summary
Proven leader in Operations Management, adept at spearheading teams to exceed goals with a focus on enhancing customer satisfaction and streamlining processes. At PAMAC Finseve Private Limited, spearheaded initiatives that significantly improved efficiency and team collaboration, leveraging my problem-solving skills and team leadership to drive success and foster professional growth.
Overview
15
years of professional experience
5
years of post-secondary education
Work History
VAVS Support Services Private Limited
Manager of Operations
08.2016 - Current
Job overview
- Improved customer satisfaction ratings by ensuring prompt resolution of issues and concerns.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Oversaw facility maintenance activities to ensure optimal performance of team.
- Enhanced team productivity by providing effective training programs and performance management systems.
- Developed strong relationships with clients, resulting in good quality reduced costs.
- Evaluated employee performance regularly, promoting professional growth opportunities through mentoring.
- Streamlined operational processes by implementing efficient workflow management strategies.
- Managed cross-functional teams for successful project completion and timely delivery.
- Developed and implemented strategies to maximize customer satisfaction.
- Increased Team Productivity in Paytm Field Verification by 50%.
- Achieved 75% of targeted Sales in ICICI Credit cards for 3 consecutive months.
- Identified 20+ fraud insurance claims in Medi Assist Insurance Validation and Investigation Process
PAMAC Finserve Private Limited
Regional Operations Manager
08.2009 - 11.2015
Job overview
- Monitored and analyzed performance data, identifying areas of improvement and developing corrective action plans.
- Developed processes to save on costs and prevent losses.
- Devised strategic plans focused on long-term growth while addressing immediate operational challenges.
- Increased employee retention by implementing comprehensive training programs and opportunities for advancement.
- Managed team of diverse employees, fostering positive work environment that encouraged collaboration and professional growth.
- Traveled to various locations per month to manage each branch and perform reviews of individual managers and employees.
- Collaborated with cross-functional teams to align operations with corporate objectives.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Streamlined regional operations by implementing efficient processes and procedures.
- Conducted regular audits of operational procedures to ensure compliance with industry regulations and company policies.
Education
Annamalai UniversityChennai
MBA from Accounting And Finance
07.2018 - 05.2020
Annamalai UniversityChennai
Bachelor of Computer Applications from Computer Applications
07.2015 - 05.2018
Skills
Team Leadership
Operations Management
Problem-Solving
Training and Recruitment
Additional Information
ISO Certification Internal Audit Executive at PAMAC Finserve Private Limited for South India
PGDST
Visual Basic, C, C++ and Oracle.
Timeline
Annamalai University
MBA from Accounting And Finance
07.2018 - 05.2020
Manager of Operations
VAVS Support Services Private Limited
08.2016 - Current
Annamalai University
Bachelor of Computer Applications from Computer Applications
07.2015 - 05.2018
Regional Operations Manager
PAMAC Finserve Private Limited
08.2009 - 11.2015