Adaptable professional with proven ability to learn quickly and adjust to new environments. Expertise in acquiring knowledge efficiently and applying it to achieve results. Committed to continuous learning and effectively managing change.
Overview
14
14
years of professional experience
Work History
Associate Manager
Standard Chartered Bank
Chennai
09.2023 - Current
Handling functional support queries from stakeholders in all modules of PSSI.
Configuration of AP, T&E setup in PeopleSoft.
Problem-solving on the issues that occurred while processing the invoice in AP, e-proc requisition.
Addressing and fixing the technical issues in AP and e-proc by collaborating with PSSI.
Testing and providing sign-off of change requests.
Identified opportunities for process improvements and increased efficiency.
Team Lead
Cognizant
Chennai
07.2022 - 10.2023
Monitored team of 10 in accounts payable to ensure SLA compliance and process efficiency.
Conducted monthly one-on-one meetings to identify challenges and address process requirements.
Interacted daily with clients to discuss action plans and pursue process improvements.
Executed root cause analysis for process errors and implemented corrective actions.
Trained new team members and integrated them into live production environments.
Managed invoice workflows and assigned tasks to optimize team productivity.
Oversaw team mailbox and generated management information systems reports for query resolution.
Maintained static data in bank systems to facilitate facility go-live agreements.
Team Lead
Accenture
Chennai
08.2018 - 07.2022
Conducted training sessions for new team members to ensure effective onboarding.
Facilitated daily huddles for updates and issue resolution.
Managed team performance by supporting process-related issues and tracking production metrics.
Provided data for team ratings to assess overall engagement and effectiveness.
Handled customer queries and correspondence, maintaining strong relationships with all stakeholders.
Ensured timely follow-ups and escalations on outstanding reconciliation items according to SLA guidelines.
Liaised with senior stakeholders to secure support for resolving long-standing reconciliation issues.
Performed root-cause analysis of reconciliation errors, developing detailed mitigation plans.
Analyst
OLAM INFORMATION SERVICES PRIVATE LIMITED
Chennai Area
06.2016 - 07.2018
Handle Vendor queries of PTP
Vendor Reconciliation and GR IR Chasing
Invoice auditing and Prepare real-time Dashboard
Vendor creation, modification and updating.
Oversee and manage disbursement and forecasting process.
Accounts payable Quarterly and Monthly productivity reports
Analysis and report of blocked open items on payment run.
Invoice uploads and advance payment of vendors.
Advance clearance and urgent payment
Employee travel expenses and Vendor creation
Bank link payments - to pay external vendors, employee expense claims and customer refunds
Specialist Finance & Accounts
Nokia
Chennai Area
01.2013 - 06.2016
Setup and maintenance of vendor filing system.
Daily interaction with stakeholders from Hungary for vendor queries and issues
Self Contributor on interfacing with customers, mapping their requirements & handling queries.
Urgent payment via bank link on daily basis and manual payments once a week
Researched and resolved billing and invoice problems.
Ensured input and timely payment of all vendor invoices.
Process and audit of Employee Expense reports.
Successfully completed offshore transition of self billing and urgent payment invoices for Nokia Dongguan plant via web call.
Senior Account Executive
Cognizant
Chennai
01.2011 - 01.2013
Executed end-to-end payment run process for Volvo AP, enhancing operational accuracy.
Generated payment forecasting reports and conducted follow-up activities to ensure timely processing.
Interfaced with Volvo customers to map requirements and manage queries via email and phone.
Compiled daily, weekly, and monthly AP reports for clients and internal stakeholders.
Tracked all cases of CSC metrics through daily AP MIS reporting.
Prepared correspondence for clients in Accounts Payable helpdesk to resolve inquiries.
Standardized processes by recording macros in payments report, improving efficiency.
Conducted invoice, credit note, and T&E claim processing while auditing parked invoices in SAP.
Education
Master of Business Administration (MBA) - International Business
Pondicherry University
01.2013
Bachelor of Science (BSc) - Information System Management
Senior Relationship Officer at Ztech Manpower Services-Standard Chartered Bank and Noor BankSenior Relationship Officer at Ztech Manpower Services-Standard Chartered Bank and Noor Bank