Vinodh N
Bengaluru
Summary
Dynamic customer service professional with a proven track record at C Krishniah Chetty and Co, excelling in conflict resolution and relationship building. Adept at managing calls and enhancing customer satisfaction, I leverage effective communication to foster loyalty and drive repeat business. Committed to delivering exceptional service and support.
Overview
3
3
years of professional experience
2018
2018
years of post-secondary education
Work History
Brand host
C Krishniah Chetty and Co
Banglore
11.2024 - Current
- Welcomed and seated customers in a timely manner.
- Provided excellent customer service by anticipating customer needs.
- Managed incoming/outgoing follow up calls with customers
- Contributed to team efforts by accomplishing related tasks as needed.
- Resolved conflicts between customers when necessary.
- Performed walk-throughs during service to monitor customer satisfaction and bussing staff of specific customer needs.
- Developed long-term relationships with customers to increase opportunities for repeat business.
Customer Care Representative
Medspark global solutions
Bengaluru
01.2023 - 07.2023
- Assisted customers with product inquiries and service requests.
- Resolved customer complaints through effective communication and problem-solving skills.
- Managed incoming calls and directed them to appropriate departments.
Education
BE in Computer Science
BengaluruSkills
- Customer service
- Conflict resolution
- Relationship building
- Call management
- Effective communication
- Sales support
Languages
English
First Language
Kannada
Beginner (A1)
A1
Hindi
Beginner (A1)
A1
Timeline
Brand host
C Krishniah Chetty and Co
11.2024 - Current
Customer Care Representative
Medspark global solutions
01.2023 - 07.2023
BE in Computer Science