Vinodh Ramalingam
Business Analyst
Chengalpattu,TN
Summary
IT Analyst with over 6 years of successful experience in Customer Implementation and Interface Design. Recognized consistently for performance excellence and contributions to success in Tata Consultancy Services Limited industry. Strengths in Customer Interactions and Solution Design for Banking Application backed by training in Java.
Overview
4
4
years of post-secondary education
6
6
years of professional experience
Work History
IT Analyst
Tata Consultancy Services Limited
Kochi, Kerala
03.2015 - Current
- Assessed business needs and problem areas to create focused solutions like Reconciliation for Banking applications.
- Oversaw installation of software programs and hardware systems to meet Banking requirements.
- Evaluated and adopted new technologies to address changing industry needs.
- Participated in internal audits regarding quality management system.
- Monitored employee tasks, evaluating information processing and performance to gauge business functions and inefficiencies.
- Improved Reconciliation system by adding new features enhancing the product capabilities and cater customer requirements.
- Investigated and addressed Interface design issues to enhance usability and improve functionality.
- Reviewed performance benchmarks and established metrics for future tracking.
- Collaborated closely with upper management to drive strategy through development and implementation of new processes.
- Documented procedures and business processes and shared information with appropriate stakeholders.
- Boosted information sharing by enhancing interfaces between computer systems.
Education
Bachelor of Science - Electrical, Electronics Engineering Technologies
Sri Krishna College of Engineering And Technology
Coimbatore 06.2010 - 04.2014
Skills
Performance Optimization
Capability and scalability planning
Data Analysis
Technical Analysis
Flexible & Adaptable
Customer Service
Troubleshooting
Good listening skills
Accomplishments
- Resolved product issue through consumer testing.
- Collaborated with team of 15 in the development of Reconciliation projects for Banking customers.
- Supervised team of 8 staff members.
- Successfully implemented the product at customer locations.
Timeline
IT Analyst
Tata Consultancy Services Limited
03.2015 - Current
Bachelor of Science - Electrical, Electronics Engineering Technologies
Sri Krishna College of Engineering And Technology
06.2010 - 04.2014