Hi, I’m
Vinodh Selvaraj
US Healthcare - Manager
Coimbatore
Summary
An energetic healthcare and clinical management professional with 17 years of progressive experience in Accounts Receivables, Payments, Demo & Charges, Clearing House, Patient Collections & Credit Balance having primarily served providers in The United States of America.
Overview
15
years of professional experience
6
years of post-secondary education
2
Certifications
3
Languages
Work History
Wipro Private LtdCoimbatore
Account Manager
06.2021 - Current
Job overview
- Handling a portfolio of healthcare clients based out of The United States of America
- Responsible for Coimbatore location management activities
- Responsible for resource capacity planning
- Identify opportunities and develop proposals for new process transitions
- Manage people retention
- Responsible for staff performance management – develop, manage and review KPIs
- Prepare regular reporting dashboards to drive visibility and transparency of process health, such as productivity, quality, and turnaround time
- Active participation in the revenue target setting and EBIDTA meetings
Omega HealthcareBengaluru
Healthcare Process Manager
12.2012 - 06.2021
Job overview
- Handling a portfolio of healthcare clients based out of The United States of America
- Responsible for resource capacity planning
- Identify opportunities and develop proposals for new process transitions
- Manage people retention
- Responsible for staff performance management – develop, manage and review KPIs
- Prepare regular reporting dashboards to drive visibility and transparency of process health, such as productivity, quality, and turnaround time
- Active participation in the revenue target setting and EBIDTA meetings
- Manage customer and employee satisfaction initiatives on an on-going basis
- Focusing on automation
Pradot TechnologyCoimbatore
Subject Matter Expert, Process Trainer-Healthcare
01.2010 - 02.2012
Job overview
- Primarily responsible for addressing all process and system related queries
- Responsible for managing process documentation, user guides, and manuals
- Train new hires on the general medical billing and related processes (Payment posting, Collection, Credit balance, EDI rejection and Insurance rejection)
- Audit orders processed by the new hires
- Drive quality calibration sessions with onshore stakeholders to ensure transparency and consistency in assessing orders
- Conduct process evaluation assessments periodically
- Identify new process changes and updates, and conduct refresher training accordingly
- Liaise with Team Coaches and Team Leads to ensure process changes are embedded in BAU operations
- Prepare and share regular reports on employees’ process knowledge
Rusan MedisysCoimbatore
Accounts Receivables, Healthcare
06.2008 - 10.2009
Job overview
- Liaise with insurance companies for managing pending claims and status of medical bills
- Call onshore patients to validate insurance details and other related information
- Denial fixing - Fixing denials and claims closure
- Attending patient’s appointment calls and providing details to the relevant doctors
- Extracting EOB’s online from various websites and sharing the extracted files with EOB team for posting (sites such as, www.medicareinfo.com, www.aetna.com, www.ecare.com, www.unitedhealthcareonline.com)
- Checking eligibility of patients prior to their appointment with the doctor
Education
VLB J CASCoimbatore
Bachelor of Arts from Accounts
03.2003 - 06.2006
Bharathiyar UniversityMBA
MBA from Human Resources Management
07.2006 - 11.2008
Skills
PMP
Ontrac Certified in Management Training
7 Habits of highly effective people by Franklin Covey
Lead the Leaders
Problem Solving and Decision-making techniques
Certification
PMP
Timeline
PMP
03-2023
Account Manager
Wipro Private Ltd
06.2021 - Current
Ontrac Certified in Management Training
06-2016
Healthcare Process Manager
Omega Healthcare
12.2012 - 06.2021
Subject Matter Expert, Process Trainer-Healthcare
Pradot Technology
01.2010 - 02.2012
Accounts Receivables, Healthcare
Rusan Medisys
06.2008 - 10.2009
Bharathiyar University
MBA from Human Resources Management
07.2006 - 11.2008
VLB J CAS
Bachelor of Arts from Accounts
03.2003 - 06.2006