Vinodha Palanisamy
Dindigul
Summary
Accomplished Senior Test Analyst with a proven track record at Cognizant Technology Solutions, excelling in API and functional testing, and leadership. Expert in defect resolution and agile methodology, I significantly improved test strategies, enhancing product quality. Skilled in SQL-Data analysis and multitasking, adapt at bridging business and development teams for streamlined project execution.
Overview
7
7
years of professional experience
Work History
Senior Test Analyst
Cognizant technology solutions-Guardian Life Insurance
Coimbatore
03.2021 - Current
- Developed test plans and strategies for manual and automated tests.
- Analyzed complex business requirements to create effective test cases.
- Managed defects in defect tracking systems such as JIRA throughout the lifecycle of the product release cycle.
- Supervised group of seven colleagues.
- Liaised between team , Business and Development team.
- Responsible for Signoff, Closure, weekly/daily reports
- Work with WINSCP,POSTMAN,SQL Management studio.
- Utilized Selenium to uphold automation script efficiency.
- Managed risk-based stories to ensure timely completion.
- Possessed comprehensive knowledge of insurance processes covering claims,Policy, Billing to customer end-to-end.
Production Support Analyst
Cognizant technology Solutions-Guardian life insurance
Coimbatore
02.2019 - 03.2021
- Monitored, managed 120+ business and internal bots in UI path Orchestrator.
- Provided technical support to production systems, including troubleshooting and resolving issues.
- Generated reports on average tasks handled by bots using MS office.
- Cross trained to support additional applications as parallel support including Service Now(Ticket handling), MFT(Managing file transfer) , EAGLE accounting, TWS(Work Schedulers).
- Resolution of Technical issues which arise as incidents within the given SLA time.
Chat Support Representative
[24]7.ai
Bangalore
09.2017 - 12.2018
- Answered customer inquiries regarding product features, pricing plans and orders.
- Resolved customer complaints in a timely manner while maintaining a positive attitude.
- Monitored chat queues for incoming requests from customers requiring assistance.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
Education
Bachelor of Engineering - Electronic Engineering
PSNA College of Engineering And Technology
Dindigul04-2016
Skills
- API testing
- Functional testing
- Regression testing
- SQL and Excel Analytics
- Data validation
- Snowflake
- Manual testing
- Selenium
- Test management tools
- Agile methodology
- Leadership
- Java/Selenium-Script maintanence
- Multitasking Abilities
- UI path Orchestrator
Accomplishments
- Runner in higher tasks handled in [24]7.ai.
- Several internal and client appreciations for Proactive issue handling, Team management and multitasking.
Languages
Tamil
First Language
English
Proficient (C2)
C2
Timeline
Senior Test Analyst
Cognizant technology solutions-Guardian Life Insurance
03.2021 - Current
Production Support Analyst
Cognizant technology Solutions-Guardian life insurance
02.2019 - 03.2021
Chat Support Representative
[24]7.ai
09.2017 - 12.2018
Bachelor of Engineering - Electronic Engineering
PSNA College of Engineering And Technology
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