Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
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Vinodhini D

O2C - Auality Analyst

Summary

Dynamic Team Leader with extensive experience at IBM in AML Risk and Compliance. Proven track record in training and development, improving performance, and implementing effective risk assessment strategies. Skilled in conflict and ring collaboration, driving certification and loyalty through empowered team dynamics.

Overview

4
4
Languages
2
2
Certifications
5
5
years of professional experience

Work History

O2C (Order 2 Cash) - Quality Analyst

Samsung Project
02.2026 - Current

Auditing the Invoice purchase sales bill

Reconciliation with purchase order bill with SAP

TEAM LEADER, AML RISK AND COMPLIANCE

IBM
02.2021 - 01.2006
  • Coordinated daily operations to ensure teams efficiency and effectiveness.
  • Led team meetings to discuss project states and add challenge.
  • Trained new team members on company policies and protocol.
  • Monitored workflow to identify areas for improvement and optimization.
  • Developed schedules to allocate resources effectively.
  • Implemented training sessions to enhance team skills and knowledge.
  • Fostered a collaborative visit to go work and communication.
  • Resolved conflicts within the team to maintain a positive work sphere.
  • Maintained a positive work environment that promoted collaboration between members.
  • Offered training and support to keep team members motivated and working toward objectives.
  • Delegated daily tasks to team members to optimize productivity.
  • Supported and empowered team members to build customer satisfaction and loyalty to support retention.
  • Participated in leadership seminars with senior leadership to provide updates on team progress.
  • Monitored daily workflow to care adherence to established policies and procedures.
  • Established clear expectations for employees, providing guidance when needed.
  • Resolved customer complaints in an effective manner while maintaining a high level of service.
  • Assigned work and monitored performance of project personnel.
  • Developed strategies for problem solving and conflict resolution among team members.
  • Completed daily quality assurance duties to provide feedback for improvements.

PROCESS DELIVERY SPECIALIST-RISK AND COMPLIANCE

IBM
04.2023 - 03.2004
  • Coordinated timely delivery schedules to ensure compliance.
  • Managed logistics for inbound and outbound shipments effectively.
  • Utilized tracking systems to monitor shipment status and resolve.
  • Collaborated with functional teams to streamline delivery process.
  • Trained new team members on delivery protocols and procedures.
  • Coordinated with clients regarding delivery schedules and issues promptly.
  • Implemented best prices for inventory management and order fulfillment.
  • Managed daily delivery operations to ensure timely and accurate deliveries of goods.
  • Processed orders accurately according to client requirements.
  • Resolved customer complaints regarding delivery issues or discrepancies in a timely manner.
  • Monitored inventory levels and rendered supplies when needed.
  • Handled escalated situations involving driver disputes or other urgent matters promptly.
  • Developed relationships with key stakeholders across departments to streamline workflow processes.
  • Conducted regular audits of wants operations, including staff previews.

Education

MBA - Human Resources Management

St. Joseph Evening College
Bengaluru, India
11.2023

B.COM - Accounting And Finance

Bishop Cotton Women’s Christalin College
Bangalore
01.2020

Skills

Leadership

Training and development

Risk management

Policy compliance

Problem solving

Time management

Team building

Employee evaluation

Coaching

Shift scheduling

Teamwork and collaboration

Motivation

Performance improvement

Giving constructive feedback

Certification

Data Analyst

Accomplishments

IBM recognized me as the best performer in 2023 and 2025.

Timeline

O2C (Order 2 Cash) - Quality Analyst

Samsung Project
02.2026 - Current

PROCESS DELIVERY SPECIALIST-RISK AND COMPLIANCE

IBM
04.2023 - 03.2004

TEAM LEADER, AML RISK AND COMPLIANCE

IBM
02.2021 - 01.2006

MBA - Human Resources Management

St. Joseph Evening College

B.COM - Accounting And Finance

Bishop Cotton Women’s Christalin College
Vinodhini DO2C - Auality Analyst