Vinodhini Harikrishnan
Senior Operations Representative
Chennai
Summary
Adaptable and results-driven Senior Operations Representative with 5 years of experience in banking and financial services. Proven expertise in trade settlements, client payments processing, trade finance operations, and compliance. Known for delivering consistent results under pressure and within tight deadlines.
Overview
5
5
years of professional experience
5
5
years of post-secondary education
3
3
Languages
Work History
Senior Operations Representative, Client processing
BNY Mellon Intl Ops (India) Pvt ltd
09.2022 - 05.2023
- Handled equity and fixed income activities in APAC markets.
- Managed trade settlements from execution to completion.
- Resolved trade issues and discrepancies by collaborating with custodians, clients, and internal teams.
- Assisted client service teams in facilitating smooth settlement processes.
- Monitored daily activities through reports and resolved any operational hurdles.
- Empowering new team members with practical knowledge and confidence to achieve their potential.
- Performed weekly quality reviews on trainee assignments.
Lead Operations Executive
Bank of America National Association
08.2018 - 06.2022
- Managed responsibilities in the Trade Finance Services-Import Department, catering to Indian clients.
- Compiled and reviewed financial reports, identifying discrepancies for senior management review.
- Processed KYC for new customer accounts, verifying identities.
- Attained service time and quality targets with precision.
- Addressed customer queries and issues with clear communication and step-by-step solutions.
- Executed monthly billing and efficiently collected charges for all clients on time.
- Compiled and shared monthly volume reports (Dashboard) across branches.
Education
Master of Business Administration - Finance and HR
Rajalakshmi Engineering College
08.2016 - 06.2018
Bachelor of Arts - Computer Application
Alpha Arts & Science College
07.2012 - 11.2015
Skills
Process Optimization
Team Leadership
Quality Control
Advanced Excel & Financial Documentation
Client communication & Relationship Management
KYC & AML Compliance
Team Mentoring & Cross-functional Collaboration
Account Reconciliation & Exception Handling
Awards
- Onshore Team Recognition - For contributing ideas to application improvements., Feb 2023
- Client Appreciation - For seamless trade settlements., Oct 2022
- BOFA Gold Award - For handling high-volume transactions with accuracy., Jan 2021
- BOFA Silver Award - For document scrutiny and compliance., Mar 2020
- Best Mentor Recognition - For guiding and supporting new hires., Sep 2019
Timeline
Senior Operations Representative, Client processing
BNY Mellon Intl Ops (India) Pvt ltd
09.2022 - 05.2023
Lead Operations Executive
Bank of America National Association
08.2018 - 06.2022
Master of Business Administration - Finance and HR
Rajalakshmi Engineering College
08.2016 - 06.2018
Bachelor of Arts - Computer Application
Alpha Arts & Science College
07.2012 - 11.2015