Vinodhkumar Karrupaiyya

Title: Application Management – WLMS1

Client name: British Telecom (BT) – Post Office, Orange & SSE

Description: The Leeds project had ASG (Application Support Group) & Billing. Production development provides many services by developing new change requests & bug fixing - also in providing service improvement automated applications. ASG provides complete functional & technical support to stake holders. Servista(billing system) system receives call detail records (CDR) from production server and rated using predefined configuration. The support for line services is still provided by us but I was moved to WLMS2 project in 2014 but agreed to continue to support WLMS1 when critical support is required from my end. I have done changes in SSE file handler component, which was developed, tested, & deployed by myself that is successfully running in production preventing the client systems must do the changes at their end.

Project number - 1

Title: Application Management – WLMS2

Client name: British Telecom (BT) - Everything Everywhere

Description: Harlequins project had production development, ASG, deployment, DBA, environment & billing. Daily billing happens in Harlequins & lot of custom processes designed & implemented with RBM product to meet client’s requirement. Development team provides various code fixes & solutions to new change requests to meet the client requirement and to make the system stable and production environment bug free. ASG covers multiple responsibilities such as incident management, BAU activities, server monitoring & other ad-hoc activities. I lead the incident management team (a part of ASG) of 20 where the focus is high. We as a team ensure all the incidents raised are attended, fixed, escalated if future attention may require within agreed SLA.

Project number - 2

Title: WLMS2 – Data migration

Client name: British Telecom (BT) - Everything Everywhere

Description: EE has taken over Orange & hence a migration of assets & services was required. I have contributed to this since the start of this activity from ASG perspective. The work includes performing and monitoring activities for export & import of data. Writing shell scripts has also been a part of this.

Title: AceTP – Clearing & Custody Services

Client name: BNP Paribas

Description: Clearing the trades when stuck, supporting the application(alongside the relevant application & database servers) that hold custody of both cash & trade accounts of clients. Worked with a team of 8 members to make sure the extracts of reports getting done to new possible defects getting fixed by the development team & more.

Title: Risk & Supervisory

Client name: NatWest Markets group

Description: Supervising the supervisors who supervise traders of NatWest Markets. I was supporting an application that generates control reports & controls for the supervisors to affirm after investigating the integrity of trade transactions. I’ve involved in almost all the support activities that include from deployment support to addressing customer queries. The other applications’ functionalities include centralized maintenance of employees’ information, accesses granted to them, addressing user queries, supervising the traders’ chat rooms & voice calls.

Title: Citi Risk & Controls & Enterprise Risk Management

Client: Citibank Risk Business users

Description: I provide end-end production support for about 7/70 applications(CSIs) in our GRCT band. My responsibilities start from onboarding new applications or CSI transfer to decommissioning them, in this window, I perform various tasks such as setting up resources, training them, collect expectations from users, setup infrastructure, arrange accesses, address user queries via incident & problem processes, reporting, monitoring, address functional & technical issues by triaging with multiple middleware teams, run major incident(MIM) calls, communications, etc.,

Apart from Business As Usual activities, I perform process improvements, technical suggestions to L3, automation of tedious manual work with tools such as Python, Selenium, CMD, BASH & PowerShell , learning to adapt to new changes & bringing peers/team members up to the pace.

Other achievements includes,

- establishing Self-service process change in ticketing process for about 15 applications where manual ticket creation time by support team is utilized for other productive activities

- supported other support managers in our business area to have this process change in their applications so they all can be benefited