Hi, I’m
Vinodhkumar S
Bengaluru,TG
Summary
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
17
years of professional experience
Work History
Junglee Games India Pvt Ltd
Customer Support Lead
07.2019 - 07.2024
Job overview
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Create an inspiring team environment with an open communication culture.
- Set clear team goals.
- Delegate tasks and set deadlines.
- Oversee day-to-day operation.
- Offered assistance in implementing and developing training programs.
- Utilized ticketing system to track customer requests and prioritize urgent needs.
- Generated reports to track performance and analyze trends.
Nearbuy India Pvt Ltd
Sr. Customer Support
06.2015 - 06.2019
Job overview
- Provided professional services and support in a dynamic work environment.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Worked well in a team setting, providing support and guidance.
- Proven ability to learn quickly and adapt to new situations.
- Self-motivated, with a strong sense of personal responsibility.
Babajob Services Private Limited
Customer Support Team Leader
05.2007 - 06.2015
Job overview
- Review the operations on a daily basis, ensuring schedules are met and all tasks are accomplished
- Provide instruction to team members in order to guide them in their responsibilities and encourage more successful work, communicating clearly and accurately
- Analyze the performance of each team member and provide aid where necessary
- Ability to manage through others
- Ability to work well with all levels of the organization
- Prioritizing important tasks and ensuring they get done first
- Improving product quality and customer communications
Education
First Grade CollegeKolar, India
Bachelor of Arts
First Grade College
PUC
St Mary's Boys High School
SSLC
Basic Computers
Diploma
Senior Typing
Skills
- Strong leadership
- Team management
- Operating systems
- Workload management
- Employee motivation
- Complaint resolution
- Performance updates
- Recruitment and hiring
- Call center customer service
- Retention strategies
- KPI tracking
- Escalation management
Languages
English
Kannada
Tamil
Telugu
Hobbies and Interests
- Sports - Walking, Exercise, Running, Cricket etc.
- Music - Playing, Listening.
- Traveling.
Disclaimer
I hereby declare that the details furnished above are true to the best of my knowledge and belief.
Personal Information
- Father's Name: Saravanan D
- Date of Birth: 11/02/85
- Gender: Male
- Nationality: Indian
Timeline
Customer Support Lead
Junglee Games India Pvt Ltd
07.2019 - 07.2024
Sr. Customer Support
Nearbuy India Pvt Ltd
06.2015 - 06.2019
Customer Support Team Leader
Babajob Services Private Limited
05.2007 - 06.2015
St Mary's Boys High School
SSLC
Basic Computers
Diploma
Senior Typing
First Grade College
Bachelor of Arts
First Grade College
PUC
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