Open To Work
Vinod Krishna U P
Bangalore
Summary
Results-driven professional with over 15 years of experience in payment processing, risk management, and compliance. Expertise in dispute resolution, chargebacks, and AML/KYC procedures, with a strong focus on operational efficiency. Proven ability to lead high-performing teams and implement effective knowledge management strategies to mitigate financial risk.
Overview
17
17
years of professional experience
Work History
Team leader
PayPal Services India Pvt Ltd
Bangalore
11.2021 - 03.2025
- Led 15+ member team in resolving payment issues, disputes, and app-related problems for U.S. and Canada customers through chat, messaging, and calls, enhancing customer experience.
- Managed end-to-end chargeback and dispute workflows, helping control financial loss and sustain strong customer satisfaction.
- Tracked team KPIs, implementing coaching and action plans that improved quality and compliance.
- Worked with risk and technology teams to strengthen fraud detection and streamline payment-processing steps.
- Created and maintained SOPs and knowledge articles for complex payment scenarios, streamlining team operations.
Assistant Manager
Concentrix Services India Pvt Ltd
Bangalore
08.2020 - 08.2021
- Ensured adherence to client KPIs and SLAs through daily huddles and clear communication of expectations.
- Conducted quality sampling, DSAT RCA, and feedback loops to enhance chat quality and customer experience.
- Oversaw 20-member chat team providing global iOS and Apple ID technical support.
Assistant Manager
Concentrix Daksh Services India Pvt Ltd
Bangalore
05.2017 - 07.2020
- Led 40-member team in cash management, card, escrow, and trade operations, enhancing operational efficiency.
- Conducted RCA on errors and implemented controls, reducing payment errors from 203 to 72 within two months.
- Coordinated calibration sessions with client stakeholders, implementing changes and best practices across team.
- Managed QA for Noor Bank, Dubai, ensuring compliance and accuracy in payment operations (outward/inward payments, WPS, salaries, DDs, MCs, investigations).
- I have worked on applications like FLEX, EDMS, CMO, NOS, WPS, DDS, FTS, Intellitracs, and Swift Alliance, etc.
Process supervisor
Deutsche Bank Operations International
Bangalore
06.2013 - 05.2017
- Process and investigate MT103, 202, 202COV, SWIFT messages, SEPA payments, EBA 2 payments.
- Sound knowledge in the technical aspects and functions of SWIFT, payment systems, payment clearing systems (FEDWIRE, CHIPS, EBA, TARGET, ERP, etc.), manual payment systems, and automated payment systems.
- Contributed to Response Time Reduction Project, enhancing overall processing efficiency.
- Allocated daily jobs and managed workload, optimizing team operations.
- Trained new team members, fostering motivation to meet high standards and business targets.
Analyst
ANZ Support Services India Pvt Ltd
04.2009 - 06.2013
- Verified 100,000 error-free transactions to support financial integrity.
- Executed maker and checker roles to maintain accuracy and reduce operational risk.
- Processed inward/outward payments and FX deals via SWIFT; handled non-STP investigations and institutional client queries.
- Documented procedures as SME, training six new team members to enhance team competency.
Team Member
JP Morgan Chase
Bangalore
12.2007 - 04.2009
- Reconciled customer deposits and payments by matching scanned images to BTR reports, ensuring accuracy in account postings.
- Initiated reconciliation process upon teller completion in U.S. operations.
- Sent adjustments to research if the paper or check was missing from the transaction.
Education
M.B.A -
S.V.University
Tirupati01.2007
B.com -
S.V.University
Tirupati01.2004
Intermediate (MPC) -
Board of Intermediate Education
Hyderabad01.2000
SSC -
Board of Secondary School of Education
Hyderabad01.1999
Skills
- Team leadership and building
- Payment processing and gateways
- Conflict resolution and mediation
- Performance management and coaching
- Transaction reconciliation and fraud detection
- Risk management and compliance
- AML and KYC practices
- Chargeback and dispute resolution
- Fraud analysis and prevention
- Knowledge management and documentation
- Process improvement strategies
- Training material development and maintenance
- Customer service excellence
- Effective communication skills
- Problem-solving techniques
Languages
- English
- Telugu
- Hindi
- Kannada
Personal Information
- Date of Birth: 06/10/83
- Marital Status: Married
Disclaimer
I hereby declare that the above written particulars are true to the best of my knowledge and belief.
Father's Name
U. Dhanunjaya
Technical Qualifications
- Good understanding of SWIFT messaging (examples MT103, MT202, 202COV, and MT199 types)
- Tools worked on: Compass, Salesforce/Spark, CCI, Cassini Mars, Shield, LexisNexis, FLEX, EDMS, NOS, DDS, FTS, Intellitracs, Swift Alliance, Pay Plus, TLM, and Smart Stream
- Working knowledge of corporate banking financial applications
- Working knowledge of MS Word, MS Excel, MS PowerPoint
Work Preference
Job Search Status
Open to workWork Type
Full TimeLocation Preference
HybridOn-SiteRemoteSalary Range
₹1500000/yr - ₹2000000/yrTimeline
Team leader
PayPal Services India Pvt Ltd
11.2021 - 03.2025
Assistant Manager
Concentrix Services India Pvt Ltd
08.2020 - 08.2021
Assistant Manager
Concentrix Daksh Services India Pvt Ltd
05.2017 - 07.2020
Process supervisor
Deutsche Bank Operations International
06.2013 - 05.2017
Analyst
ANZ Support Services India Pvt Ltd
04.2009 - 06.2013
Team Member
JP Morgan Chase
12.2007 - 04.2009
M.B.A -
S.V.University
B.com -
S.V.University
Intermediate (MPC) -
Board of Intermediate Education
SSC -
Board of Secondary School of Education