VINOD KUMAR K
Team Lead
Chennai,TN
Summary
Highly productive and results-driven Team Lead and Trainer with 7+ years of progressive experience in project management, performance improvement, and team development. Proven success in mentoring low-performers, achieving Service Level Agreements (SLAs), and implementing clear operational processes. Strong background in corporate training, curriculum delivery, and data-driven performance analysis. Seeking to leverage leadership and process analysis skills in a challenging team leadership or training management role.
Overview
8
8
years of professional experience
2
2
Certifications
Work History
SME/Team Lead
Open Door
05.2023 - Current
- Selected for pilot batches across multiple processes within Operational Excellence initiatives due to consistent high performance, leading to early implementation and successful integration.
- Boosted reporting accuracy by 70% with the implementation of AI-powered dashboards, significantly enhancing data-driven decision making across the team.
- Partnered with US-based stakeholders to seamlessly transition and expand new operational initiatives, ensuring smooth global integration.
- Drove consistent achievement of Service Level Agreements (SLAs) by proactively sharing market insights and strategic performance improvement initiatives.
- Led performance monitoring and development for the team, implementing improvement plans and delivering regular coaching and feedback for continuous growth.
- Resolved complex operational issues by conducting root cause analysis and implementing effective, long-term solutions.
- Mentored and supported underperforming team members through dedicated daily training sessions, resulting in improved skills and higher goal attainment.
- Developed clear operational processes for handling deletions, allocations, and resolving doubts, significantly streamlining workflow efficiency.
- Analyzed team performance data and prepared detailed statements and reports on operational key performance indicators (KPIs) for management and stakeholders.
Senior Executive Advocate
Open Door
03.2022 - 05.2023
- Guided low-performing colleagues through targeted initiatives to consistently meet and exceed target goals, gradually increasing overall team performance.
- Managed task completion initiatives to ensure strict SLA compliance, conducting internal sessions on market updates and effective task completion methodologies for diverse markets.
- Coordinated critical information flow with onsite personnel to secure accurate property data, guaranteeing timely task completion.
- Awarded as MVP (Most Valuable Performer) in consecutive years for consistent top-tier performance, frequently exceeding team targets.
Trainer
Dr. Reddy's Foundation
06.2021 - 02.2022
- Facilitated and delivered comprehensive training programs—both online and offline—for candidates, ensuring timely completion within allocated timeframes.
- Developed and groomed aspirants in core employability skills and essential customer handling methodologies.
- Conducted quality assessments of training outcomes, providing constructive feedback to aspirants to enhance learning effectiveness.
Team Leader
Institute of Language Management (ILM)
06.2017 - 03.2020
- Conducted and managed training sessions and classes across various genres and age groups at different training centers.
- Drove process improvement by providing quality support through individualized coaching and feedback sessions.
- Developed action plans focused on enhancing client handling and soft skills across the team.
Education
Bachelor of Technology - Information Technology
Nandha Engineering College
Erode, India04-2017
Skills
Quality Analysis: Conducted real-time Quality Checks (QC) and systematically documented findings to identify training gaps and subsequently designed targeted training modules for the team
Certification
300-Hour Trainer Program in Core Employability Skills | Dr. Reddy's Foundation, Chennai
Tools
- Zendesk
- Jira
- Gumloop
- Glean
- Glean Agent
Timeline
SME/Team Lead
Open Door
05.2023 - Current
Senior Executive Advocate
Open Door
03.2022 - 05.2023
Trainer
Dr. Reddy's Foundation
06.2021 - 02.2022
Team Leader
Institute of Language Management (ILM)
06.2017 - 03.2020
Bachelor of Technology - Information Technology
Nandha Engineering College