VINODKUMAR LOHAR
Hubli ,India
Summary
Dynamic and self-motivated professional with a strong foundation in customer service, team building, and employee training. Demonstrates expertise in stock management, sales techniques, and cash handling, complemented by proficiency in Microsoft Office and POS system operation. Adept at managing sales KPIs and understanding stock control systems, with a creative flair for visual merchandising and logistics coordination. Committed to leveraging skills to drive business success and enhance operational efficiency.
Overview
8
8
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work History
Store Manager
Snitch
Hubli , India
11.2024 - I currently work here
- Managed day-to-day store operations, including stock levels, staff rotas, and customer service standards.
- Handled customer complaints, offering resolutions that maintained satisfaction and loyalty.
- Managed store budget, controlling expenses to ensure financial targets were met.
- Stored stock safely and securely to maintain quality of goods.
- Coached employees on upselling techniques, significantly increasing average transaction value.
- Conducted regular performance reviews, setting objectives and targets for individual team members.
- Hired and trained staff for optimum performance against sales and marketing objectives.
- Monitored competitor activity, adapting strategies to maintain a competitive edge in the market.
- Gathered customer feedback using CRM systems to enhance service standards and product offerings
- Oversaw cash and card payment processes as store manager
Assistant Store Manager
Levi's
Mangaluru, India
10.2023 - 11.2024
- Managed daily operations, supervising staff and allocating tasks to improve store efficiency.
- Monitored store cleanliness and maintenance, creating a welcoming environment for customers.
- Managed scheduling, ensuring adequate staffing during peak times to optimise customer service.
- Handled customer complaints with empathy and professionalism, maintaining high satisfaction levels.
- Taught staff how to handle difficult situations with calm and professionalism.
- Checked inventory system to locate items at other stores for enhanced customer experience.
- Coordinated with the store manager to develop marketing strategies, boosting footfall and sales.
- Coached employees on upselling techniques, significantly increasing average transaction value.
- Processed credit card and cash payments with accuracy.
- Responded to customer inquiries with relevant information.
- Monitored compliance with company policies and enhanced customer service standards
Customer Service Associate
Marks & Spenser
Mangalore , India
10.2022 - 11.2023
- Provided excellent customer support and guidance while dealing with complex complaints, offering an empathetic approach to maintain loyal customer relationships.
- Addressed customer service enquires quickly and accurately.
- Resolved customer inquiries and complaints to ensure satisfaction and retention
- Maximised customer satisfaction by resolving service issues promptly.
- Collaborated with the sales team to identify and target customer needs, driving sales through informed recommendations.
- Maintained up-to-date knowledge of products and services to provide accurate information to customers.
- Processed customer payments efficiently in a busy retail environment
Customer Service Associate
Masper
Mangaluru, India
10.2021 - 05.2022
- Drive target vs achievement
- Collaborating with the store team
- Setting the floor as per the VM guidelines
- Following the store SOP
- Customer service
- Increased sales through up-selling and cross-selling
Customer Service Associate
Louis Philippe
Mangaluru, India
01.2017 - 01.2019
- Customer service
- Section upkeep
- Customer service
- Stock alignment
- Vm display
- Big bills drive
- Team collaboration
- Following sop
- Achieved sales targets consistently as Customer Service Associate
Education
P U Education -
K R C ES COLLEGE OF EDUCATION
Bhailhongal, Belagavi 04.2014 - 03.2016
Bachelor of Arts -
Karnataka state open university
Karnataka 01.2024 - Current
10th -
KLE INSTITUTION OF SAVADATTI
Savadati, Belgaum 05.2013 - 04.2014
Skills
- Customer service
- Team building
- Employee training
- Stock management
- Sales techniques
- Self motivated
- Cash handling
- Sales KPI management
- Stock control systems understanding
- Microsoft Office proficiency
- POS system operation
- Visual merchandising creativity
- Logistics co-ordination
Certification
- NCC A Grade certified
- Diploma in computer applications certified
Affiliations
- https://www.linkedin.com/in/vinodkumar-lohar-42043123b?utm_source=share_via&utm_content=profile&utm_medium=member_android
Timeline
Store Manager
Snitch
11.2024 - I currently work here
Bachelor of Arts -
Karnataka state open university
01.2024 - Current
Assistant Store Manager
Levi's
10.2023 - 11.2024
Customer Service Associate
Marks & Spenser
10.2022 - 11.2023
Customer Service Associate
Masper
10.2021 - 05.2022
Customer Service Associate
Louis Philippe
01.2017 - 01.2019
P U Education -
K R C ES COLLEGE OF EDUCATION
04.2014 - 03.2016
10th -
KLE INSTITUTION OF SAVADATTI
05.2013 - 04.2014