VINOD KUMAR RAJANNA
administration manager
Bengaluru,KA
Summary
Proven leader in administrative efficiency and customer service excellence, notably at R L Tours and Travels. Expert in office management and staff development, significantly enhancing document retrieval systems and service delivery. Achieved notable improvements in customer satisfaction and data accuracy, leveraging skills in documentation and fostering professional relationships.
Overview
15
15
years of professional experience
Work History
Administration Manager
R L TOURS AND TRAVELS
03.2022 - Current
- Supervised a team of administrative professionals, providing guidance, support, and constructive feedback to ensure high-quality service delivery.
- Managed budgets and financial reporting, enabling effective allocation of resources and timely identification of potential cost savings.
- Developed effective filing systems that streamlined document retrieval, increasing efficiency within the workplace.
- Collaborated with leaders from other departments to achieve consistent processes and maximize efficiency of resources.
Customer Relations Executive
SAI SHUB TOURS
03.2018 - 03.2020
- Partnered with sales teams to provide critical insights into customer needs that led to increased upselling opportunities and further revenue generation.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Enhanced customer satisfaction by addressing and resolving complaints promptly and professionally.
Customer Service Executive
PLANET HONDA
03.2016 - 02.2018
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Escalated critical customer issues to supervisor to avoid lost revenue and canceled policies.
- Boosted customer retention rates by providing exceptional service and building rapport with clients.
Data Entry Operator
ARIAA COMPUTECH PRIVATE LIMITED
05.2014 - 01.2016
- Completed data entry tasks with accuracy and efficiency.
- Reduced turnaround time for projects with accurate and timely data entry, contributing to overall company success.
- Corrected data entry errors to prevent duplication or data degradation.
- Increased data accuracy by diligently inputting and verifying information from various sources.
- Produced monthly reports with advanced Excel spreadsheet functions.
Data Entry Operator
IBRIDGE SERVICES LLC
03.2013 - 03.2014
- Corrected data entry errors to prevent duplication or data degradation.
- Increased data accuracy by diligently inputting and verifying information from various sources.
- Produced monthly reports with advanced Excel spreadsheet functions.
- Compiled and verified accuracy and sorting information to prepare source data for computer entry.
- Verified data files prior to entry to maintain high data accuracy.
- Ensured data security through adherence to strict confidentiality policies and procedures.
Administrative Assistant
APEX E-LEARNING TECHNOLOGIES
02.2012 - 01.2013
- Answered multi-line phone system, routing calls, delivering messages to visitors.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Created and maintained databases to track and record customer data.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Data Entry Operator
SUPRAWIN TECHNOLOGIES PVT LIMITED
07.2009 - 12.2011
- Corrected data entry errors to prevent duplication or data degradation.
- Increased data accuracy by diligently inputting and verifying information from various sources.
- Communicated effectively with team members and management to ensure project specifications were understood, followed, and met at all times.
- Produced monthly reports with advanced Excel spreadsheet functions.
- Sent completed entries for evaluation and final approval.
- Verified data files prior to entry to maintain high data accuracy.
- Ensured data security through adherence to strict confidentiality policies and procedures.
- Updated and maintained customer information, documents and records.
Education
BACHELORE OF ENGINEERING - ELECTRICAL AND ELECTRONICS
NITTE INSTITUTE OF TECHNOLOGY
BENGALURU07.2009
SCIENCE (PCMB) - PHYSICS, CHEMISTRY, MATHS AND BIOLOGY
KLE PREUNIVERSITY COLLEGE
BENGALURU04.2004
MATRICULATION - SCIENCE, MATHS, SOCIAL SCIENCE & 3 LANGUAGES
LITTLE LILLYS ENGLISH SCHOOL
BENGALURU04.2002
Skills
- Documentation And Reporting
- Staff Training and Development
- Office Management
- Filing systems
- Travel Arrangements
- Customer Service Management
Work Preference
Work Type
Full TimeWork Location
On-SiteImportant To Me
Flexible work hoursWork-life balanceCareer advancementHealthcare benefitsCompany CultureTimeline
Administration Manager
R L TOURS AND TRAVELS
03.2022 - Current
Customer Relations Executive
SAI SHUB TOURS
03.2018 - 03.2020
Customer Service Executive
PLANET HONDA
03.2016 - 02.2018
Data Entry Operator
ARIAA COMPUTECH PRIVATE LIMITED
05.2014 - 01.2016
Data Entry Operator
IBRIDGE SERVICES LLC
03.2013 - 03.2014
Administrative Assistant
APEX E-LEARNING TECHNOLOGIES
02.2012 - 01.2013
Data Entry Operator
SUPRAWIN TECHNOLOGIES PVT LIMITED
07.2009 - 12.2011
BACHELORE OF ENGINEERING - ELECTRICAL AND ELECTRONICS
NITTE INSTITUTE OF TECHNOLOGY
SCIENCE (PCMB) - PHYSICS, CHEMISTRY, MATHS AND BIOLOGY
KLE PREUNIVERSITY COLLEGE
MATRICULATION - SCIENCE, MATHS, SOCIAL SCIENCE & 3 LANGUAGES
LITTLE LILLYS ENGLISH SCHOOL
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