Vinodkumar Ramachandran

overall 16 years of experience in IT , 10 years with IT Infra and 6 years with Security Management in the areas like Endpoint security and Threat analysis. Good knowledge in Agile methodologies , ITIL processes and Service Delivery Management. Good exposure in managing organizational changes effectively by taking care of process, and product with good people management skills.

• BUG BOUNTY course, Prompt Technology, 2022
• Digital Forensics, Alibi Technology, 2023

• SIEM solutions like Microsoft sentinel, Proofpoint, DLP, CASB, QRadar
• Digital and Cyber Forensics tools FTK, Autopsy
• Proofpoint - Email protection, TAP, TRAP, Email fraud defense, Advance Email protection
• Bug Hunter
• Ticketing tools like Service-Now, BMC Remedy, SCCD

• Gender: Male
• Marital Status: Single

Clario, Clario, Security Operation Center (SOC), Cognizant Technology solutions, Coimbatore, India, 01/2024, Present, SOC Manager, CLARIO formerly ERT and Bioclinica[2] is a contract research organization specializing in clinical services and customizable medical devices to biopharmaceutical and healthcare organizations. It offers centralized cardiac safety and respiratory efficacy services in drug development and also collects, analyzes and distributes electronic patient-reported outcomes (ePRO) in multiple modalities across all phases of clinical research.[3], Primary responsible for monitoring & managing 24 7 SOC Operation team, Responsible for overseeing the day-to-day operations and strategic direction of a SOC, Responsible for developing the strategic vision, objectives, and goals for the SOC, Effective response to security incidents, Responsible for selecting, implementing, and managing the technologies used in the SOC, Establish and enforce security policies, procedures, and guidelines for the SOC's operations, Continuously assess and improve the SOC's capabilities, processes, and procedures, Setting priorities and managing resources, Monitoring the performance of security systems and networks, Managing the team and communication with other departments, Prepare Daily Health Check, Weekly Report, And Monthly Reports, Documented cases, procedures, analysis, and investigations thoroughly (including best-practice documentation), Managers responsibilities which includes shift roster creation, shift assignments, on boarding of new members, new folk screening, access elevation, incident SLA monitoring, performance metrics creation, Responsible for achieving Service Level Agreements (SLAs) and ensuring the team achieve process compliance - SLA breach analysis and weekly reviews, Monitoring the productivity, Providing feedback to team members on day-to-day operational activities Emblem Health (ITMSEC) ITM Security, Emblem Health Services ITMSEC, SIEM, Information security (SOC), Cognizant Technology solutions, Coimbatore, India, 10/16/2019, Present, Cyber security specialist, Emblem Health, one of the nation's largest nonprofit health plans, serves 3.1 million people who live and work across the New York tristate area. Emblem Health offers quality, affordable health benefits to consumers, employers and government purchasers as well as coverage for prescription drugs, dental and vision care. We provide a choice of quality clinics, hospitals and other health professionals to deliver personalized, coordinated care while leading the market in value-based care delivery., Primary responsible for monitoring & managing 24 7 SOC Operation team, Monitored and analyzing the incidents in Symantec DLP, finds the data leakage in mail, if any leakage found escalating to respective teams, Identify false positives from true security intrusion attempts and inform Security Engineering of false positives to improve efficiency, Prepare Daily Health Check, Weekly Report, And Monthly Reports, Documented cases, procedures, analysis, and investigations thoroughly (including best-practice documentation), Working as Operational lead which includes shift roster creation, shift assignments, on boarding of new members, new folk screening, access elevation, incident SLA monitoring, performance metrics creation, Responsible for achieving Service Level Agreements (SLAs) and ensuring the team achieve process compliance - SLA breach analysis and weekly reviews, Monitoring the productivity, Providing feedback to team members on day-to-day operational activities Emblem Health Service Desk & EUC, Emblem Health Services, Cognizant Technology solutions, Coimbatore, India, 03/04/2016, 09/09/2019, Team Lead & Operational Manager role, Emblem Health, one of the nation's largest nonprofit health plans, serves 3.1 million people who live and work across the New York tristate area. Emblem Health offers quality, affordable health benefits to consumers, employers and government purchasers as well as coverage for prescription drugs, dental and vision care. We provide a choice of quality clinics, hospitals and other health professionals to deliver personalized, coordinated care while leading the market in value-based care delivery., End-to-End accountability of a Customer / Project and Single-Point-of-Contact for the customers, Escalation Management POC (1st level escalation point - Duty Manager), Responsible for achieving Service Level Agreements (SLAs) and ensuring the team achieve process compliance - SLA breach analysis and weekly reviews, Monitoring the productivity, Providing feedback to team members on day-to-day operational activities, Responsible in driving the problem management for the team, Run the Technical Bridges for P1 Major issues, Driving the backlog reduction call for the entire DC Towers, Conducting training sessions and mentoring the new team on the DC Process - Works to improve the overall technical competency of the team, Responsible for complete resource planning which includes Hiring, Training and career planning, Shift Roster/resource management for the entire team, Conducting Team Huddles, Performing Quality Grading and providing the feedback to improve the team process level knowledge Health Net - Vertical team (OCoE), Health Net - Vertical team (OCoE), Cognizant Technology solutions, Coimbatore, India, 02/10/2014, 10/27/2015, Subject Matter Expert - Production support, Health Net, Inc. is an American health care insurance provider. HMO, POS, insured PPO and government contracts subsidiaries provide health benefits to approximately 5.9 million individuals in all 50 states and the District of Columbia through group, individual, Medicare, Medicaid, Tricare and Veterans Affairs programs. Health Net's behavioral health services subsidiary, MHN, provides behavioral health, substance abuse and employee assistance programs (EAPs) to approximately 7.3 million individuals in various states, including the company's own health plan members. The company's subsidiaries also offer managed health care products related to prescription drugs and offer managed health care product coordination for multi-region employers and administrative services for medical groups and self-funded benefits programs., Production Support Reconciliation Report (Daily Report) generation, Monitoring the Command Center & notifying the team to take the action part, Working on Technical part "Dialogue Tool" Started with print test activities, triggering LPR & creating a job in UAT, Provided the KT for the new coming analyst & supporting them at background in all their report activities WMT, Wright Medical Technologies, Cognizant Technology solutions, Coimbatore, India, 11/15/2013, 02/09/2014, Subject Matter Expert - Service Desk, Wright medical technology, who is leading in Tornier designs, manufactures and markets devices for joint replacement and soft tissue repair that enable surgical specialists to improve patients' lives by restoring motion and physical vitality., Assigned to the WMT project to safeguard from red alert stage, provided the training for the team member in handling calls, Helped them to improvise in customer handling, working on ticketing tool ServiceNow, Assisted the team in generating Weekly / Monthly reports, Pitched into calls & handled the red alert on call and fixed successfully, 100% safeguard done; project went on Live successfully ITIS- CAS Application Support, ITIS- CAS Application Support, Cognizant Technology solutions, Coimbatore, India, 05/05/2011, 11/14/2013, PA Internal Application Support, The Cognizant Application Services - CAS Group is responsible to provide global application development & maintenance services across Cognizant's business and corporate functions., Supporting CAS Cognizant Application Support under TM Portfolio, Handling 4 major Application: HCM - Human Capital Management Application, ELM - Enterprise Learning Management, CAS - HR, CHire (CHire referrals, GWFM issues & NA Onboarding issues), HCM - it is a basic application to update all basic details of the CTS associates, ELM - it is a Learning application, whereas supporting from ELT to AD level, CAS-HR - it is a HR application, handling all issues related to HR, CHire - it is a Referral Application, CHire referral issue: supporting the resource on the referral bonus, referral status, referral procedure and so on, GWFM issues: Assisting the NA HR on recruiting issues in Taleo site, NA On boarding: overall support is through emails, major assistance is for NA Recruiters, Recruitment coordinator & Recruitments DL, Support provided to the issue related new candidates Pre-joining & post-joining formalities, Asset's approval request & procedure for AD & D+ level

I hereby solemnly declare that the above particulars furnished are true to the best of my knowledge and belief.

• Received AOM Associate of the Month Award
• Received many appreciations during client engagement
• Received Best people Manager award
• Received Best Mentor award

• Volunteered in Recruiting process
• Integrated with learning team project to improvise more in Skillup division based on course improvements like gamification etc