MS Office
VINOD KUMAR SONI
Store Manager
Surat
Summary
High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency.
Overview
9
9
years of professional experience
3
3
years of post-secondary education
1
1
Language
Work History
Store Manager
MR DIY
Ankleshwar
12.2021 - Current
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Optimized store displays and appearance via strategic merchandising.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
- Rotated merchandise and displays to feature new products and promotions.
Assistant Store Manager
MR DIY
11.2020 - 11.2021
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
Store Manager
RRL Trends Footwear
10.2018 - 01.2020
- Supervised guests at front counter, answering questions regarding products.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Approved regular payroll submissions for employees.
- Rotated merchandise and displays to feature new products and promotions.
- Managed inventory control, cash control, and store opening and closing procedures.
Senior Practitioner
Concentrix Daksh
Gurgaon
06.2016 - 12.2017
Restaurant Assistant Manager
McDonalds India, HRPL
Bangalore
07.2014 - 05.2016
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Managed team of up to 15 restaurant staff, maintaining exceptional customer service and quality standards.
- Kept restaurant compliant with all federal, state, and local hygiene and food safety regulations.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
Education
Bachelor of Science - Hotel Management
IHM Bangalore
Bangalore 07.2011 - 06.2014
Skills
Strategic thinker
Software
Timeline
Store Manager
MR DIY
12.2021 - Current
Assistant Store Manager
MR DIY
11.2020 - 11.2021
Store Manager
RRL Trends Footwear
10.2018 - 01.2020
Senior Practitioner
Concentrix Daksh
06.2016 - 12.2017
Restaurant Assistant Manager
McDonalds India, HRPL
07.2014 - 05.2016
Bachelor of Science - Hotel Management
IHM Bangalore
07.2011 - 06.2014
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