Gurmeet Singh
Assistant Manager - Operations
Gurgaon
Summary
Experienced Operations Manager with 8 years of professional experience & track record of successfully completing and heading projects for large and corporate & PSU clients. Proven expertise in project management, Service management, Customer Relationship and Success, Escalation Management, Quality Compliance ,Escalation Management, Trend Analysis., Project Planning, Strategy Development, Communication and interpersonal skills, Decision-making ability. Strong leadership abilities with experience in leading and training teams for better productivity. Demonstrated ability to develop and implement strategies for improved penetration, promotions, and customer relationship management. Looking to utilize skills and experience to contribute to a dynamic team and achieve project & Company success.
Overview
8
8
years of professional experience
1
1
Language
1
1
year of post-secondary education
4
4
Certificates
Work History
Assistant Operations Manager
SIS India Ltd.
12.2018 - Current
- Heading the PSU department and coordinated key projects, including State Bank of India, Canara Bank & Central Bank of India, ensuring timely and effective delivery.
- Managed daily operations effectively, ensuring timely completion of tasks and accurate reporting of results.
- Improved communication within the team through regular meetings, updates, and open channels of communication.
- Collaborated with cross-functional teams to identify areas of improvement and implement solutions for optimal performance.
- Coordinated with Top Management in different operational issues and promotional activities.
- Oversee E-Security systems Projects,Operations, ensuring close coordination with external partner for the delivery of branches on time, uptime and proactive health monitoring. • Lead Security Command Center (CMS) operations for centralized monitoring and response.
- Conduct Preventive Maintenance & Vendor Audits to ensure compliance and SLA adherence.
- Manage AMC Contracts, vendor payments, and Security Infrastructure Budget tracking.
- Train and upskill CMS operators & security personnel for enhanced system management.
- Coordinate with IT teams & software vendors for CMS enhancements and error resolution.
- Ensure periodic InfoSec & security audits, aligning with internal policies and external regulations. Emergency Response & Crisis Management
- Lead incident response and crisis management for emergencies such as: • Customer altercations, employee conflicts, mass disruptions, and natural calamities.
- Ensuring swift resolution and mitigation strategies to maintain safety and operational continuity.
Production Supervisor – SAP & MIS
APL Apollo Tubes Ltd.
05.2017 - 11.2018
- Resolved issues quickly to maintain productivity goals.
- Coordinated with other departments to maintain smooth and efficient product flow.
- Improved product quality by monitoring production processes, conducting inspections, and initiating corrective actions as needed.
- Optimized workflow through effective resource allocation and scheduling adjustments.
- Maintained accurate documentation of production data, enabling informed decision-making for process improvements.
- Managed team of 500 production associates, overseeing productive production processes and meeting all deadlines.
- Prepared in advance for and addressed production problems, material deficits, equipment failures, and unavoidable delays.
- Reduced equipment downtime by implementing preventive maintenance programs and timely repairs.
- Set and enforced performance-oriented production approach, significantly increasing worker output and reducing safety incidents.
- Responsible for handling production in a day and taking follow-up for next scheduler.
- Responsible for handling SAP and MIS Reports should be done on time.
- Recorded and utilized financial information stored in computers.
- Responsible for analyzing all 7 plants production data and reporting to Plant Head and Head Office.
- Responsible for handling SAP and MIS Reports all production entries.
Education
Bachelor of Technology - Computer Science
Kurukshetra University
Kurukshetra, India 04.2001 -
High School Diploma -
HPBOSE
Dharamsala, India 04.2013 - 03.2014
Skills
Operational Process Enhancement
Timeline
Certifications in Project Management from Learntube.ai.
10-2024
Certifications in Computer Applications from F. Tech Solutions
07-2022
Assistant Operations Manager
SIS India Ltd.
12.2018 - Current
Certifications in Developing Web Application Using Servlets and JSP from NIIT Palampur.
07-2018
Certifications in Programming in JAVA from NIIT Palampur.
07-2017
Production Supervisor – SAP & MIS
APL Apollo Tubes Ltd.
05.2017 - 11.2018
High School Diploma -
HPBOSE
04.2013 - 03.2014
Bachelor of Technology - Computer Science
Kurukshetra University
04.2001 -
Certification
Certifications in Project Management from Learntube.ai.
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