Vinodraj S D
Revenue Assurance Manager
Bangalore
Summary
Strategic and performance-driven Revenue Assurance Manager with 14+ years of progressive experience in the telecom and ISP sector. Expertise spans revenue assurance, B2B sales, channel partner acquisition, end-to-end lifecycle management, dispute resolution, and risk mitigation. Adept at driving operational efficiency, business analysis (horizontal and vertical), and process optimization to ensure scalable and profitable partner ecosystems. Recognized for effectively collaborating cross-functionally to address partner issues, negotiate commercial terms, and lead transition and transformation projects. Proven ability to strengthen revenue streams while ensuring regulatory and SLA compliance.
Overview
16
16
years of professional experience
6
6
Languages
Work History
Revenue Assurance Manager
Nuron Networks India Pvt. Ltd.
08.2023 - Current
- Spearheading revenue assurance activities by identifying leakages, improving collections, and optimizing revenue streams across the partner network.
- Leading acquisition and onboarding of new channel partners through B2B engagement strategies.
- Managing full partner lifecycle including evaluation, transition, performance monitoring, and exit strategies.
- Conducting in-depth business data analysis (vertical & horizontal) to uncover insights and growth opportunities.
- Resolving high-value commercial disputes and renegotiating partner terms to ensure alignment with business goals.
- Mitigating financial and operational risks by developing risk profiling and early warning systems.
- Streamlining partner operations via automation, SLA monitoring, and cross-functional coordination.
Assistant Manager – Partner Relations
Nuron Networks India Pvt. Ltd.
06.2022 - 08.2023
- Handled partner onboarding, infrastructure deployment, and lifecycle governance across Karnataka, Goa & Tamil Nadu.
- Acted as a cross-department liaison ensuring SLA adherence and resolving downtime/escalation issues.
- Audited partner performance and initiated training to boost uptime and compliance.
- Transitioned partners to Nuron's operational ecosystem during geographic expansion.
Team Lead – Customer Support
Nuron Networks India Pvt. Ltd.
05.2019 - 05.2022
- Led support operations for broadband and enterprise customers across multiple channels.
- Improved customer retention through proactive issue resolution and process innovation.
- Developed SOPs, handled escalations, and supported CRM tool rollout to increase FTR and reduce AHT.
Branch Team Leader
ACT Fibernet
12.2013 - 03.2019
- Oversaw operations for 60K+ customers with >99% uptime.
- Managed VIP/Nodal escalations, initiated plan upgrades, and conducted internal service reviews.
- Played a key role in driving retention and CSAT improvement campaigns.
Team Lead – Operations
Hinduja Global Solutions (HGS)
01.2012 - 12.2013
- Supervised 25-member team in a high-volume telecom support process.
- Awarded multiple “Best Team Lead” recognitions for performance excellence.
Trainer & Team Lead
Intelenet Global Solutions
05.2011 - 01.2012
- Delivered process training, conducted performance reviews, and contributed to SOP development.
Process Trainer / Customer Service Executive
Kochar InfoTech Pvt. Ltd.
03.2009 - 05.2011
- Trained new hires on GPRS technical support and handled escalated queries.
- Created refreshers based on TNA analysis and collaborated in audit compliance.
Education
Bachelor of Science (B.Sc.) - Computer Science
Skills
Revenue Assurance & Leakage Control
B2B Sales & Channel Partner Acquisition
End-to-End Partner Lifecycle Management
Business Transition & Partner Onboarding
Dispute Resolution & Commercial Negotiation
ISP Operations & Network Ecosystem Oversight
Risk Assessment & Operational Controls
Cross-Functional Collaboration
SLA Management & Escalation Handling
Business Data Analysis
Workflow Automation & Process Optimization
Customer Support Leadership & Retention Strategy
Certifications And Achievements
- Train-the-Trainer (TTT) & Train-the-Quality (TTQ) – ACT Fibernet, Reliance, and Technical Support
- Best Team Lead – HGS (Multiple Quarters)
- Top Performer (TSE) – 4x Recognized for Client Delivery Excellence
- IJP Fast Track Promotion – Associate to Trainer
Timeline
Revenue Assurance Manager
Nuron Networks India Pvt. Ltd.
08.2023 - Current
Assistant Manager – Partner Relations
Nuron Networks India Pvt. Ltd.
06.2022 - 08.2023
Team Lead – Customer Support
Nuron Networks India Pvt. Ltd.
05.2019 - 05.2022
Branch Team Leader
ACT Fibernet
12.2013 - 03.2019
Team Lead – Operations
Hinduja Global Solutions (HGS)
01.2012 - 12.2013
Trainer & Team Lead
Intelenet Global Solutions
05.2011 - 01.2012
Process Trainer / Customer Service Executive
Kochar InfoTech Pvt. Ltd.
03.2009 - 05.2011