Vinod Singh Pokhariya
Barista, Cashier , Supervisor
Khatima
Summary
Dynamic Barista Shift Supervisor with a proven track record at Dose Cafe, enhancing employee retention through effective team leadership and recognition. Skilled in cash handling and upselling, I foster customer loyalty and satisfaction while maintaining high standards of cleanliness and quality control. Passionate about creating a welcoming atmosphere and driving sales growth. Friendly, outgoing, and detail-focused, bringing solid understanding of customer service principles and strong organizational abilities. Possesses knowledge of coffee brewing techniques and espresso machine operations, coupled with excellent time management skills. Committed to fostering positive customer experience and driving team efficiency.
Overview
4
4
years of professional experience
1
1
Certification
4
4
Languages
Work History
Barista Shift Supervisor
Dose Cafe
Jazan
02.2024 - 11.2025
- Increased employee retention rates by recognizing individual achievements and fostering a supportive work culture where team members felt valued.
- Fostered a positive work atmosphere with clear communication, teamwork, and proactive problem-solving strategies.
- Accurately completed end-of-day financial tasks worth over of 2500sar cash and card transactions daily.
- Ensured high-quality products by closely monitoring espresso extraction times and milk steaming techniques.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
- Boosted sales through the promotion of seasonal beverages and upselling bakery items to customers.
- Controlled food costs and managed inventory.
- Resolved customer complaints professionally, demonstrating empathy while finding solutions in line with company policies.
- Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
- Improved store cleanliness and sanitation standards by regularly conducting thorough inspections and addressing issues promptly.
- Built strong relationships with regular customers through attentive service, remembering preferences, and engaging in friendly conversation when appropriate.
Barista Shift Supervisor
Molten Chocolate Cafe
Al Riyadh
01.2022 - 01.2024
- Trained new team members on barista skills, cash handling procedures, and company policies for consistent performance across the team.
- Resolved customer complaints professionally, demonstrating empathy while finding solutions in line with company policies.
- Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
- Ensured smooth daily operations by maintaining adequate stock levels through regular inventory checks and timely reordering of supplies.
- Served customers quickly and efficiently and created strategies to prevent delays.
- Improved store cleanliness and sanitation standards by regularly conducting thorough inspections and addressing issues promptly.
- Built strong relationships with regular customers through attentive service, remembering preferences, and engaging in friendly conversation when appropriate.
- Generated friendly atmosphere by encouraging employees to greet and speak to customers.
- Accurately completed end-of-day financial tasks worth over SAR[11000] of cash and card transactions daily.
Education
High School Diploma -
Vidhya Mandir Inter Collage
Khatima 04.2001 -
Skills
Espresso machine operation
Certification
City & gild brista certificate
Timeline
Barista Shift Supervisor
Dose Cafe
02.2024 - 11.2025
Barista Shift Supervisor
Molten Chocolate Cafe
01.2022 - 01.2024
City & gild brista certificate
03-2021
High School Diploma -
Vidhya Mandir Inter Collage
04.2001 -