Vinod Tanaji Karape

Current job Profile –

• Plan and execute training programs as per the requirement.
• Training content development for new models, electrical and FI diagnostics.
• Reviewed and edited training materials for accuracy and company policy compliance.
• Smooth implementation of new technology and new models to dealerships.
• Directed field training to enhance participants' skills.
• Manpower assessment and TNI preparation.
• Monitor service quality and CSI at workshop and plan programs accordingly.
• Technical support and diagnostic expert.
• Enhance technical competency of dealer staff on newly designed OBD tool, special tool, VCI tool, SOP's etc.
• Video module development.
• On Job Training (OJT) for better understandings of staff and to identifying and fulfill process gaps.
• Private garage owners meet – to update on FI and electrical, sensor.
• Organized and edited training manuals.

Job Profile-

• Testing and monitoring product performance - Commercial Tyres (TATA and VECV).
• Tyre claim inspection and customer support.
• Tyre maintenance knowledge session to fleet owners, dealer staff, direct customers.
• Generated reports to track performance and analyze trends.
• Sales support through service.
• Update HO about competitor’s activity.
• Field support for technical queries.
• Directed field training to enhance participants' skills.
• Warranty management.

Job Profile-

• Technical training to tyre dealers on Know Your Products.
• Direct customer meets, fleet meetings to educate on tyre maintenance tips and to promote the product.
• Preparation of Tyre Health Card.
• Tyre claim inspection and settlement.
• Arranging trainings for OEM technicians & staff on product care & maintenance to build a confidence on product.
• Collecting and Managing customer data.
• Answered product and service questions, suggesting other offerings to attract potential customers.
• Recommended products to customers, thoroughly explaining details.
• Developed and implemented preventive maintenance procedures.