Vinod U
Mysore
Summary
Results-driven Assistant Manager with expertise in client management, process improvement, and team supervision. Proven ability to implement automation tools and develop incident management processes to enhance operational efficiency.
Overview
11
11
years of professional experience
3
3
Certifications
Work History
Assistant Manager
Infosys BPM Ltd
Mysore
07.2015 - Current
- Oversaw daily operations, ensuring adherence to company policies and procedures.
- Supervised daily operations including scheduling shifts, assigning duties.
- Managed client relationships, resolving concerns and ensuring service satisfaction.
- Created training materials to improve team knowledge sharing and performance.
- Facilitated communication between departments to streamline workflows and processes.
- Implemented process improvements to streamline operations and eliminate redundancies.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Collaborated with management on developing strategic plans for achieving business goals.
- Collaborated with cross-functional teams to identify automation opportunities and requirements.
- Implemented User-testing protocols for automated solutions to ensure system reliability.
- Provided training and support to team members on automation tools and best practices.
- Managed documentation of automation processes and system configurations for compliance purposes.
- Assisted in troubleshooting automation issues, ensuring minimal disruption to operations.
- Coordinated cross-functional teams during major incidents for effective resolution.
- Facilitated post-incident reviews to identify improvement opportunities and lessons learned.
- Developed incident management processes to enhance operational efficiency and reliability.
- Trained and mentored team members on best practices in incident management techniques.
- Utilized ITSM tools to track incidents, ensuring timely updates and resolution progress.
- Developed and managed standardized response processes for maximum efficiency.
Education
MBA - Human Resources Development (Online Mode)
Mangalayatan University
Aligarh, UP01-2025
Bachelor of Science - Computer Maintenance
J.S.S College of Arts, Commerce And Science
Mysore01-2015
Some College (No Degree) - P.C.M.Electronics
N.I.E PU College
Mysore01-2010
High School Diploma -
Maharshi Public School
Mysore01-2008
Skills
- Client management
- Team supervision
- Team leadership
- Cross-functional collaboration
- Succession planning
- Training development
- Process improvement
- Operational efficiency
- Incident management
- Strategic planning
- Problem-solving
- Automation tools
- Microsoft office expertise
- Communication skills
- Customer rapport
- Performance reviewing
- Recruiting and interviewing
Languages
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Kannada
Native
Native
Certification
ServiceNow
Timeline
Assistant Manager
Infosys BPM Ltd
07.2015 - Current
MBA - Human Resources Development (Online Mode)
Mangalayatan University
Bachelor of Science - Computer Maintenance
J.S.S College of Arts, Commerce And Science
Some College (No Degree) - P.C.M.Electronics
N.I.E PU College
High School Diploma -
Maharshi Public School