Summary
Overview
Work History
Education
Skills
Timeline
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Vinola Josphine

Vinola Josphine

Associate billing coordinator
Chennai,Tamilnadu

Summary

Accomplished professional with overall 9 years of experience in order management, invoicing, and dispute resolution. Expertise in processing and distributing invoices through portal uploads and E-invoicing, ensuring accuracy and compliance. Proven ability to manage the order lifecycle and resolve disputes, enhancing operational efficiency and customer satisfaction. Detail-oriented with strong skills in collaboration and process improvement.

Overview

9
9
years of professional experience
6
6
years of post-secondary education
2
2
Languages

Work History

Associate Billing Coordinator

OpenText
Chennai, Tamil Nadu
2020.08 - Current
  • Processed and reviewed over 1,500 invoices monthly, ensuring accurate and timely billing in compliance with company policies and client contracts.
  • Verified and reconciled billing data, identifying and resolving discrepancies, achieving 99% billing accuracy.
  • Coordinated with 5+ internal teams to secure necessary documentation and approvals, streamlining billing procedures.
  • Managed client inquiries related to billing, providing prompt service and achieving customer satisfaction rating of 95%.
  • Maintained comprehensive billing records and supported month-end closing processes, contributing to 30% reduction in closing time.
  • Skilled in creating WHT credit memos and verifying certificates, enhancing compliance and documentation accuracy.
  • Distributed invoices through portal uploads and manual E-Invoicing,successfully managing 100% of portal registrations for seamless processing.
  • Enhanced client relations by promptly addressing inquiries and concerns regarding invoices and account statuses.
  • Referred past due payments to collections department.

Sales Support Management Coordinator

Hewlett Packard Enterprise
Chennai, Tamil Nadu
08.2015 - 03.2020
  • Results-oriented order management professional with proven track record in processing and tracking orders accurately.
  • Experienced in managing entire order lifecycle from entry to fulfillment, ensuring timely delivery.
  • Proficient in using order management systems and software to streamline processes and enhance accuracy.
  • Skilled in coordinating with cross-functional teams, including sales and logistics, to resolve issues promptly.
  • Strong analytical skills to identify trends and optimize inventory management for better resource allocation.
  • Committed to enhancing customer satisfaction through effective
    communication and proactive problem-solving.

Education

MBA - Human Resource Management

PULC
Chennai, India
06.2015 - 12.2018

Bachelor of Science - Electrical, Electronics And Communications Engineering

Alpha Arts And Science College
Chennai, India
06.2012 - 04.2015

Skills

Technical Skills Microsoft Office Suite (Excel, Word, PowerPoint), SAP, SFDC, NetSuite

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Timeline

Associate Billing Coordinator

OpenText
2020.08 - Current

Sales Support Management Coordinator

Hewlett Packard Enterprise
08.2015 - 03.2020

MBA - Human Resource Management

PULC
06.2015 - 12.2018

Bachelor of Science - Electrical, Electronics And Communications Engineering

Alpha Arts And Science College
06.2012 - 04.2015

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Vinola JosphineAssociate billing coordinator