Vinola Josphine
Associate billing coordinator
Chennai,Tamilnadu
Summary
Accomplished professional with overall 9 years of experience in order management, invoicing, and dispute resolution. Expertise in processing and distributing invoices through portal uploads and E-invoicing, ensuring accuracy and compliance. Proven ability to manage the order lifecycle and resolve disputes, enhancing operational efficiency and customer satisfaction. Detail-oriented with strong skills in collaboration and process improvement.
Overview
9
9
years of professional experience
6
6
years of post-secondary education
2
2
Languages
Work History
Associate Billing Coordinator
OpenText
Chennai, Tamil Nadu
2020.08 - Current
- Processed and reviewed over 1,500 invoices monthly, ensuring accurate and timely billing in compliance with company policies and client contracts.
- Verified and reconciled billing data, identifying and resolving discrepancies, achieving 99% billing accuracy.
- Coordinated with 5+ internal teams to secure necessary documentation and approvals, streamlining billing procedures.
- Managed client inquiries related to billing, providing prompt service and achieving customer satisfaction rating of 95%.
- Maintained comprehensive billing records and supported month-end closing processes, contributing to 30% reduction in closing time.
- Skilled in creating WHT credit memos and verifying certificates, enhancing compliance and documentation accuracy.
- Distributed invoices through portal uploads and manual E-Invoicing,successfully managing 100% of portal registrations for seamless processing.
- Enhanced client relations by promptly addressing inquiries and concerns regarding invoices and account statuses.
- Referred past due payments to collections department.
Sales Support Management Coordinator
Hewlett Packard Enterprise
Chennai, Tamil Nadu
08.2015 - 03.2020
- Results-oriented order management professional with proven track record in processing and tracking orders accurately.
- Experienced in managing entire order lifecycle from entry to fulfillment, ensuring timely delivery.
- Proficient in using order management systems and software to streamline processes and enhance accuracy.
- Skilled in coordinating with cross-functional teams, including sales and logistics, to resolve issues promptly.
- Strong analytical skills to identify trends and optimize inventory management for better resource allocation.
- Committed to enhancing customer satisfaction through effective
communication and proactive problem-solving.
Education
MBA - Human Resource Management
PULC
Chennai, India 06.2015 - 12.2018
Bachelor of Science - Electrical, Electronics And Communications Engineering
Alpha Arts And Science College
Chennai, India 06.2012 - 04.2015
Skills
Technical Skills Microsoft Office Suite (Excel, Word, PowerPoint), SAP, SFDC, NetSuite
Sales Support Skills Order Processing and Management, Sales Strategies and Revenue Goals, Client Account Management, Sales Order Accuracy and Fulfillment
Invoicing Skills Invoice Creation and Processing, Billing Accuracy, Data Reconciliation, Revenue Recognition, Accounts Receivable Management & Discrepancy Resolution
Invoice Distribution Skills Proficient in invoice distribution portals (eg, Ariba, Adquira, Amazon, B2B Connecta, B2BRouter, Basware, Cegedim, Chorus Pro, Coupa, Easy portal, EDICOM (INETUM is the parent company), EFACTURA, Exostar, Nipendo, Orchestrade, Pagero, Saphety, Taulia, Trade shift, Tungsten Network, X-Rechnung, Sourcing Vision)
Timeline
Associate Billing Coordinator
OpenText
2020.08 - Current
Sales Support Management Coordinator
Hewlett Packard Enterprise
08.2015 - 03.2020
MBA - Human Resource Management
PULC
06.2015 - 12.2018
Bachelor of Science - Electrical, Electronics And Communications Engineering
Alpha Arts And Science College
06.2012 - 04.2015