Vinoth K
Bengaluru
Summary
Analytical and strategic Senior Lead Analyst known for high productivity and efficient task completion. Possess specialized skills in data analysis, predictive modeling, and project management. Excel in critical thinking, problem-solving, and communication, ensuring effective leadership and team collaboration.
Overview
8
8
years of professional experience
Work History
MyTech Associate
GENERAL ELECTRIC (GE)
Bangalore
09.2021 - 09.2024
- Monitored process performance metrics and ensured adherence to established service levels.
- Developed and implemented ITSM Processes to ensure compliance with Service Level Agreements.
- Researched, evaluated and recommended improvements for existing ITSM processes.
- Assisted in developing policy documents that define roles and responsibilities for each ITSM process.
- Conducted assessments of current systems, tools, and applications used in the organization's IT service management operations.
Technical Support Engineer
Nityo Infotech
Chennai
02.2020 - 09.2021
- Developed presentations and reports to communicate findings and recommendations to senior management.
- Collaborated with other departments within the organization to ensure successful implementation of new initiatives.
- Analyzed customer feedback surveys to uncover areas of improvement in products and services offered by the company.
- Provided technical support for all aspects of Data Analysis related activities.
- Reviewed existing policies and procedures related to Data Analysis and provided suggestions for improvement.
FMS Engineer
Cognizant - VDA info solution payroll
02.2018 - 10.2019
- Worked with vendors and third-party providers to ensure smooth integration of their services into existing IT service management processes.
- Performed root cause analysis activities when investigating production incidents.
- Provided support during crisis situations by ensuring proper communications were sent out across all affected parties.
- Remained calm and poised during high-priority incidents.
Trainee System Engineer
Precision
Chennai
08.2016 - 01.2018
- Coordinated with subject matter experts to ensure accuracy of content delivered during trainings.
- Documented all activities related to employee training programs.
- Collaborated with managers to identify areas where additional skills are needed by staff members.
Education
B.Tech/B.E. -
IFET College of Engineering
Villupuram01.2014
12th - Tamil Nadu, English
01.2010
10th - Tamil Nadu, English
01.2008
Skills
- Performance Evaluations
- Decision-Making
- Performance Improvement
- Complex Problem-Solving
Languages
- English
- Tamil
Timeline
MyTech Associate
GENERAL ELECTRIC (GE)
09.2021 - 09.2024
Technical Support Engineer
Nityo Infotech
02.2020 - 09.2021
FMS Engineer
Cognizant - VDA info solution payroll
02.2018 - 10.2019
Trainee System Engineer
Precision
08.2016 - 01.2018
B.Tech/B.E. -
IFET College of Engineering
12th - Tamil Nadu, English
10th - Tamil Nadu, English
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