Vinoth Kanna
Senior Consultant
Chennai,Tamilnadu
Summary
- Driven Senior Consultant with 13+ years of experience in the Payments Banking Domain (BFSI) field.
- Certified Lean Six Sigma Green Belt to adept in collaborative problem solving, risk management and creative solutions.
- Strong communication and interpersonal skills, with the ability to convey complex information to both technical and non-technical audiences.
- Seeking to leverage my expertise in business analysis to drive growth and success in a challenging new role.
- Continuously seeking to learn and develop new skills to stay current with emerging trends and technologies in the field of business analysis
Overview
13
13
years of professional experience
5
5
Certification
2
2
Languages
Work History
Senior Consultant
Intellect Design Arena
06.2023 - Current
- Conducted market research to identify customer needs and demands, and translated those insights into product requirements
- Led product roadmap planning, prioritizing features and enhancements based on customer feedback and business goals, resulting in increased customer satisfaction and engagement
- Collaborated with engineering and design teams to define the user experience and interface of payment products, ensuring an intuitive and user-friendly experience
- Conducted customer interviews and gathered feedback to inform product enhancements, resulting in increased product adoption and usage
- Increased client satisfaction by providing tailored consulting services and effective problem-solving strategies.
- Delivered high-quality solutions for clients through comprehensive research and analysis of industry trends.
Lead Business Analyst
Tata Consultancy Services
11.2021 - 05.2023
- Analyze client business, functional and system requirements and conducting Product Walkthrough/Demo to the customers on the product capabilities
- Worked in Agile methodologies in Scrum framework and create EPIC in JIRA as per business requirements to prepare User stories, Use case and User Journey.
- Create BRD (Business Requirements Document) by gathering requirements and analyze the solution
- Managed to prioritize work flow with Confluence workspace tool.
- Enhanced project efficiency by streamlining business processes and implementing best practices.
- Boosted client satisfaction by effectively managing stakeholder expectations and delivering high-quality solutions.
Team Leader
Standard Chartered Bank
04.2019 - 11.2021
- Design or coordinate successive phases of problem analysis, solution proposals, or testing
- Assist the Manager in consistent delivery of high quality services to customers
- Monitor service operations to ensure that they comply with applicable policies, regulations, and laws
- Primarily process within the TAT agreed within the SLA and other functions as requested by the
- Respond to customer complaints, legal inquiries, payment negotiations, or other post-service matters
- Develop client relationships and communicate with clients to explain proposals, present research findings, establish specifications, or discuss project status
- Review project activities, prepare, and review research, testing, or operational reports
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
Senior Analyst
Royal Bank of Scotland
05.2014 - 04.2019
- Provide direction, management and oversight the International Payments and Message Control
- Teams to ensure that processes are compliant with all internal and external policies / guidelines and requirements of the regulators
- Identify operational and settlement risks, formulate and implement measures in mitigating risks to prevent financial losses to the Bank
- Plan and Strategize for growth, operational efficiency, resource optimization and achieve cost effectiveness;
- Responsible for the escalation of operational, regulatory and other risks to the Head of Payment
- Operations and keep track on high value payments hold due to compliance
- Partner with business, Internal Stakeholders and Technology Teams to implement new products and systems
- Acting as per the query from retail and corporate customers
Analyst
Royal Bank of Scotland
09.2010 - 04.2014
- Identified trends and patterns in large datasets, leading to actionable insights for business growth.
- As an Analyst in Reconciliations and Payments Investigations, we will handle all type of SWIFT queries, Message Transfers (MT) 103, 202, 202COV, etc., received from banks and customers.
- Communicate the bank through swift messages MT199, 299, 195, 295, 999, etc.
- In accounting, Reconciliation is the process of ensuring that two sets of records (usually the balances of two accounts) agree. Reconciliation is used to ensure that the money leaving an account matches the actual money spent
Education
Bachelor of Arts - Finance
Pondichery University
Chennai05.2014
Bachelor of Science - Mathematics
Loyola College
Chennai06.2010
Skills
- Project Management
- GPP – Global Pay Plus
- SWOT Analysis
- Business Requirements Documents (BRD)
- Release Planning
- Atlassian JIRA
- UAT Support
- Acceptance Criteria
- Agile and Scrum Environments
- Process Flow Diagram Creation (Ms Visio)
- Confluence
- User Journey
- Requirement Elicitation & Gathering
- Stakeholder Management
Certification
- Studying for the Certified Business Analysis Professional (CBAP)®
- Certified Lean Six Sigma Green Belt
- MS Visio
- Microsoft Power BI
- Basic SQL
Languages
English
Advanced (C1)
Tamil
Bilingual or Proficient (C2)
Timeline
Senior Consultant
Intellect Design Arena
06.2023 - Current
Lead Business Analyst
Tata Consultancy Services
11.2021 - 05.2023
Team Leader
Standard Chartered Bank
04.2019 - 11.2021
Senior Analyst
Royal Bank of Scotland
05.2014 - 04.2019
Analyst
Royal Bank of Scotland
09.2010 - 04.2014
Bachelor of Arts - Finance
Pondichery University
Bachelor of Science - Mathematics
Loyola College
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